Singapore – Customer experience technology firm Zendesk has announced the appointment of Lila Tretikov to its Board of Directors. Tretikov joins the current board to advise on Zendesk’s industry-leading AI offerings, with members including Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams, Ryan Lanpher, Kelly Grier, and Tarim Wasim.
For this role, she brings over 20 years of experience, which includes work with AI, renewable energy, and CRM. She also serves as an advisor on innovation to the United Nations and as an independent director on the boards of Volvo Cars, Xylem, and Sophia Genetics.
Tretikov is also a World Economic Forum Young Global Leader and was named one of Forbes’ 100 Most Powerful Women.
Currently, she holds the position of partner and head of AI strategy at New Enterprise Associates and previously served as the deputy chief technology officer at Microsoft. Her career has been dedicated to uniting interdisciplinary and diverse teams to tackle the world’s most pressing challenges and empower humanity through technology.
This strategic appointment coincides with the delivery of the industry’s most powerful AI agents, supported by 100% quality assurance and workforce engagement management.
Tom Eggemeier, CEO at Zendesk, said, “Zendesk AI is the only AI solution purpose-built for human connection. With AI sitting at the core of our offering, we can connect and orchestrate every part of the service experience, building trust in this powerful technology without sacrificing quality or security. Lila’s expertise is critical, and only going to ensure we make the experience of using our AI products better for our customers.”
“Lila is a strategic, customer-centric operator. Her career working on some of the world’s most challenging problems makes her a critical advisor as we tackle the rapid growth of AI in CX and deliver on our mission to power exceptional service for every person on the planet,” Eggemeier further commented.
Meanwhile, Tretikov shared his enthusiasm for the position, stating, “I am excited to join Zendesk at this time of immense opportunity to help every company raise the bar on customer experience and to bring their culture to every customer interaction. Zendsesk’s focus on helping its customers leverage the best of AI and stay ahead of its developments is inspiring.”
Tretikov further noted, “Zendesk products are backed by the world’s latest CX dataset with 18 billion anonymised interactions, making it uniquely capable of delivering exceptional experiences for its customers. Its responsible approach to AI provides a solution customers can trust. This unique combination of data, focus, and deep CX expertise sets businesses up to be successful with AI.”
