Singapore – Doctor Anywhere, a regional healthcare company, has recently announced its partnership with customer experience technology firm Zendesk to offer enhanced service capabilities and expanded support for its users using Zendesk’s suite. This includes tools like messaging, analytics, community forums, and collaborations.
Through the initiative, Zendesk will allow customers to interact with Doctor Anywhere through their preferred channels. This will then be supported by automated workflows and intelligent bots.
Moreover, the seamless integration and real-time analytics will provide smarter service at scale, empowering agent teams to work together easily and respond to customers more quickly.
Commenting about the partnership, Lim Wai Mun, founder and CEO at Doctor Anywhere, said, “Delivering a seamless and intuitive healthcare experience has always been at the core of Doctor Anywhere, serving as the foundation for building trust and loyalty among our users.”
“Partnering with Zendesk puts our users’ needs further in focus as we enhance the support they can expect from us. As we expand the business, we are also committed to continuously improving the quality of service we provide,” added Lim.
Jenny Choo, regional vice president, Zendesk Asia Pacific, also remarked, “Zendesk is proud to be a partner to Doctor Anywhere. The way they’ve disrupted the medical services space and the way they’re breaking down the barriers to access to medical services is admirable.”
“We are happy to be part of a tech ecosystem that is delivering such important services and to be a part of their growth story,” Jenny concluded.
The said collaboration reinforces the company’s commitment to providing excellent customer service while also expanding its presence in the region.
