Tag: customer experience

Client coordination eats 20 hrs a week from professional services firms, new report shows
Client coordination eats 20 hours a week from professional services firms, new report shows
Singapore – Professional services firms are losing a median of roughly USD $60,000 annually to nonbillable client coordination work, according to a new benchmark survey by Progress ShareFile, a division of Progress Software. The self-reported benchmark study surveyed 355 firms across ten markets, spanning...
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Klaviyo establishes Asia HQ in Singapore to support growth across APAC
Klaviyo establishes Asia HQ in Singapore to support growth across APAC
The company currently serves more than 115,000 international customers, while its APAC revenue is growing at a double-digit rate.
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MongoDB adds precision retrieval and live data access for AI agents
MongoDB adds precision retrieval and live data access for AI agents
The announcements cover new embedding and retrieval capabilities powered by Voyage AI, and a managed server that links MongoDB Atlas directly to AI coding tools.
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Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
The company said it sees growth opportunities as enterprises adopt AI-driven customer experience technologies, particularly within the business process outsourcing (BPO) industry.
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DXC partners with ElevenLabs to expand enterprise voice AI capabilities
DXC partners with ElevenLabs to expand enterprise voice AI capabilities
DXC also disclosed that it participated in ElevenLabs’ recent US$500 million Series D funding round, which valued the AI company at approximately US$11 billion.
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DBS expands GenAI and agentic capabilities across virtual assistants
DBS expands GenAI and agentic capabilities across virtual assistants
The bank plans to introduce wealth-related conversational capabilities from August, followed by agentic AI and voice AI features in the fourth quarter of 2026.
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Trust, not technology: FPT's Frank Bignone on scaling agentic AI across APAC
Trust, not technology: FPT's Frank Bignone on scaling agentic AI across APAC
Agentic AI, in particular, is on a steep trajectory: respondents estimate AI agents currently execute 17% of their organisations' core processes, rising to 26% within a year and 39% within two.
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Sprinklr unveils AI features aimed at accelerating real-time customer engagement
Sprinklr unveils AI features aimed at accelerating real-time customer engagement
According to Sprinklr, the latest release reflects a shift from using dashboards primarily for analysis toward systems that can interpret customer signals and enable immediate action.
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VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE said it selected Rimini Street as its SAP support provider to gain cost savings, access to SAP expertise and flexibility to continue modernising its existing systems.
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Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
According to SAP, Pandian has advised senior business leaders on customer experience transformation initiatives and has experience managing complex enterprise projects in competitive markets.
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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