Tag: customer experience

Before the forecast fails: PH industry leaders share how retailers can predict, react, and convert without prying

15 hours ago

Bernard Parado

Manila, Philippines – Retailers have never had more data about what shoppers want. But the more they know, the easier it is to cross a line customers can feel immediately, the one between a store that helps and a store that stalks. That was the focus in the panel discussion, The Power of Predictive...

NiCE Cognigy now generally available in India with multilingual voice AI

5 days ago

Bernard Parado

Mumbai, India – NiCE has made its Cognigy AI agent platform generally available in India, with voice support for languages including Hindi, Tamil, Bengali and code-mixed Hinglish, the company announced on 23 September 2026. The platform handles voice, text and image, and lets users switch between them...

Metcash expands Coveo partnership to bring generative AI to retailer communications

6 days ago

Bernard Parado

Sydney, Australia – Metcash has expanded its partnership with Coveo to add AI-powered conversational search to its B2B customer communications portal, according to Coveo. The announcement, dated 22 September 2026, extends a relationship that already spans other parts of the Australian wholesale distributor,...

Allianz Partners launches Metaportal platform for configurable travel insurance

1 week ago

Bernard Parado

Brisbane, Australia – Allianz Partners has launched Metaportal, a digital platform that lets banks and loyalty partners offer configurable travel insurance to their customers, the company announced. The launch comes as Australian financial institutions respond to regulatory reforms affecting interchange...

Adobe, Jet2 deploy agentic AI to personalise holiday experiences for 10 Million customers

1 week ago

Bernard Parado

Singapore – Adobe and Jet2 have entered a multi-year partnership to embed agentic AI technology across the tour operator’s customer experience, targeting more personalised holiday recommendations, offers and support for millions of travellers. The tie-up centres on Adobe CX Enterprise Coworker,...

Sea Limited taps NVIDIA Vera Rubin to scale AI across Southeast Asia

1 week ago

Bernard Parado

Singapore – Sea Limited has adopted the NVIDIA Vera Rubin platform, according to the Singapore-founded technology group. The move is aimed at strengthening Sea’s artificial intelligence capabilities as it looks to serve consumers and small businesses across Southeast Asia. Sea’s businesses,...

Al-Futtaim partners with Juspay for payment orchestration across 50 brand

1 week ago

Bernard Parado

Singapore – Al-Futtaim has entered a strategic partnership with global payments technology company Juspay to serve as its payment orchestration partner across its brands and markets. The rollout is set to begin in September 2026, with the first brand scheduled to go live that same month. The move forms...

VWO, AB Tasty combination targets global digital experience market

VWO, AB Tasty combination to target global digital experience market

1 week ago

Bernard Parado

Singapore – VWO has combined with AB Tasty to form a global digital experience optimisation platform generating more than $100 million in annual recurring revenue and serving over 4,000 customers worldwide, according to the companies. The deal, backed by private equity firm Everstone Capital, brings...

Global shoppers hold back on AI autonomy despite surge in everyday use, study finds

1 week ago

Bernard Parado

Singapore – Businesses are racing to embed artificial intelligence into the shopping journey, but consumers are not moving at the same pace, according to a VML report. The global study points to a widening gap between industry ambition around AI and the more cautious, pragmatic behaviour of everyday...

Cebu Pacific scales AI rollout through Thinking Machines-OpenAI partnership

2 weeks ago

Bernard Parado

Manila, Philippines – Cebu Pacific is deepening its enterprise AI strategy through a partnership with Thinking Machines Data Science and OpenAI, according to the airline. Thinking Machines Data Science is an official Advanced and Services Partner for OpenAI in the Asia Pacific region, giving the carrier...

Video Title Here: The Indonesian on-ground activation status

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Tag: customer experience

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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