Tag: customer experience

Smart, Ericsson demo local-like roaming experience for Filipino travellers
Smart, Ericsson demo local-like roaming experience for Filipino travellers 
Philippines – Smart Communications, Inc. (Smart), the wireless arm of PLDT, has completed a live demonstration of Ericsson On-Demand’s Roaming Breakout (RBO) service, according to the companies. The trial, carried out with technology partner Ericsson, marks a step towards improving the data roaming...
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Accenture, Google Cloud expands partnership through New Gemini enterprise business group launch
Accenture, Google Cloud expands partnership through New Gemini enterprise business group launch
Singapore – Accenture and Google Cloud have established a 1,000-person forward deployed engineer (FDE) workforce as part of a new joint venture, the Accenture Gemini Enterprise Business Group, according to the two companies. The group, launched on 8 September 2026, is designed to help enterprise clients...
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Truecaller rolls out Post-Call Actions for instant task completion after verified calls
Truecaller rolls out Post-Call Actions for instant task completion after verified calls
India – Truecaller has launched Post-Call Actions, a new enterprise capability that lets consumers complete tasks such as rescheduling deliveries, paying bills, or finishing pending requests the moment a verified business call ends, the company announced on 7 September in Bengaluru, India. The feature...
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Cyara appoints Ben Corser to drive AI trust adoption across APAC
Cyara appoints Ben Corser to drive AI trust adoption across APAC
Australia – Cyara, the AI trust company for customer experience, has appointed Ben Corser as General Manager and SVP, Go-to-Market for Asia-Pacific (APAC). The move, announced on 7 September 2026, reinforces the company’s investment in Australia and its broader commitment to accelerating growth...
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Client coordination eats 20 hrs a week from professional services firms, new report shows
Client coordination eats 20 hours a week from professional services firms, new report shows
Singapore – Professional services firms are losing a median of roughly USD $60,000 annually to nonbillable client coordination work, according to a new benchmark survey by Progress ShareFile, a division of Progress Software. The self-reported benchmark study surveyed 355 firms across ten markets, spanning...
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Klaviyo establishes Asia HQ in Singapore to support growth across APAC
Klaviyo establishes Asia HQ in Singapore to support growth across APAC
The company currently serves more than 115,000 international customers, while its APAC revenue is growing at a double-digit rate.
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MongoDB adds precision retrieval and live data access for AI agents
MongoDB adds precision retrieval and live data access for AI agents
The announcements cover new embedding and retrieval capabilities powered by Voyage AI, and a managed server that links MongoDB Atlas directly to AI coding tools.
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Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
The company said it sees growth opportunities as enterprises adopt AI-driven customer experience technologies, particularly within the business process outsourcing (BPO) industry.
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DXC partners with ElevenLabs to expand enterprise voice AI capabilities
DXC partners with ElevenLabs to expand enterprise voice AI capabilities
DXC also disclosed that it participated in ElevenLabs’ recent US$500 million Series D funding round, which valued the AI company at approximately US$11 billion.
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DBS expands GenAI and agentic capabilities across virtual assistants
DBS expands GenAI and agentic capabilities across virtual assistants
The bank plans to introduce wealth-related conversational capabilities from August, followed by agentic AI and voice AI features in the fourth quarter of 2026.
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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