Tag: customer experience

IBM, Google Cloud launch new practice to accelerate enterprise AI adoption
IBM, Google Cloud launch new practice to accelerate enterprise AI adoption
According to the companies, the collaboration represents a multi-billion-dollar opportunity and will leverage IBM's network of Google Cloud-certified consultants and engineers to assist organisations in scaling AI initiatives beyond pilot stages.
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Sitecore acquires Scrunch to expand AI search visibility and content optimisation capabilities
Sitecore acquires Scrunch to expand AI search visibility and content optimisation capabilities
The deal combines Scrunch’s insights, recommendation capabilities, and Agent Experience Platform (AXP) with Sitecore’s AI-powered digital experience platform
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Hexaware expands Agentverse AI platform with new governance and lifecycle management capabilities
Hexaware expands Agentverse AI platform with new governance and lifecycle management capabilities
The company said the new capabilities are intended to help enterprises accelerate AI adoption while maintaining oversight, compliance, and operational trust as AI deployments expand across business functions.
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Mizuho adopts SAP Multi-Bank Connectivity to enhance transaction banking services
Mizuho adopts SAP Multi-Bank Connectivity to enhance transaction banking services
SAP Multi-Bank Connectivity allows organisations to connect with multiple banks through a single interface, supporting payment processing, liquidity management, and data exchange across banking relationships.
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UOB, FPT sign MoU to advance AI adoption and financial services transformation
UOB, FPT sign MoU to advance AI adoption and financial services transformation
According to the companies, a detailed implementation plan covering pilot programmes, governance structures, timelines, and expected outcomes is expected to be finalised within the next 90 days.
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EnterpriseSG and IMDA launch updated digital roadmap for Singapore SME retailers
EnterpriseSG and IMDA launch updated digital roadmap for Singapore SME retailers
The agencies said the refreshed plan comes as Singapore’s retail sector faces increasing operational costs, manpower shortages, and heightened competition from global e-commerce players.
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IBM completes core banking modernisation project for Philippine National Bank
IBM completes core banking modernisation project for Philippine National Bank
IBM said the project reflects how financial institutions are modernising core banking infrastructure to improve resilience, operational continuity, and long-term business sustainability.
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Around 74% of APAC brands cite data issues as barrier to scaling agentic AI: report
Around 74% of APAC brands cite data issues as barrier to scaling agentic AI: report
More than half of respondents (53%) said they use AI for personalised product recommendations, while 48% use AI for instant customer support and 42% are open to shopping through a virtual AI concierge.
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Kong taps Unfold to support partner ecosystem and AI-driven opportunities across ANZ
Kong taps Unfold to support partner ecosystem and AI-driven opportunities across ANZ
The agreement will see Unfold, an Australian channel activation and SaaS distribution company, support Kong’s regional channel ecosystem by helping partners identify revenue opportunities tied to AI and API-related demand.
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Yeahka’s Fushi Tech introduces AI agent platform targeting Southeast Asian merchants
Yeahka’s Fushi Tech introduces AI agent platform targeting Southeast Asian merchants
Fushi Tech said the platform is intended to reduce the need for merchants to manually analyse data, create marketing materials, or configure CRM systems, allowing business owners to initiate workflows using natural language instructions instead.
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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