Tag: customer experience

Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
Enterprise AI firm Yellow.ai announces $550m business combination with Bluerock
The company said it sees growth opportunities as enterprises adopt AI-driven customer experience technologies, particularly within the business process outsourcing (BPO) industry.
Read More
DXC partners with ElevenLabs to expand enterprise voice AI capabilities
DXC partners with ElevenLabs to expand enterprise voice AI capabilities
DXC also disclosed that it participated in ElevenLabs’ recent US$500 million Series D funding round, which valued the AI company at approximately US$11 billion.
Read More
DBS expands GenAI and agentic capabilities across virtual assistants
DBS expands GenAI and agentic capabilities across virtual assistants
The bank plans to introduce wealth-related conversational capabilities from August, followed by agentic AI and voice AI features in the fourth quarter of 2026.
Read More
Trust, not technology: FPT's Frank Bignone on scaling agentic AI across APAC
Trust, not technology: FPT's Frank Bignone on scaling agentic AI across APAC
Agentic AI, in particular, is on a steep trajectory: respondents estimate AI agents currently execute 17% of their organisations' core processes, rising to 26% within a year and 39% within two.
Read More
Sprinklr unveils AI features aimed at accelerating real-time customer engagement
Sprinklr unveils AI features aimed at accelerating real-time customer engagement
According to Sprinklr, the latest release reflects a shift from using dashboards primarily for analysis toward systems that can interpret customer signals and enable immediate action.
Read More
VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE said it selected Rimini Street as its SAP support provider to gain cost savings, access to SAP expertise and flexibility to continue modernising its existing systems.
Read More
Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
According to SAP, Pandian has advised senior business leaders on customer experience transformation initiatives and has experience managing complex enterprise projects in competitive markets.
Read More
Animoca Brands pilots AI-powered AI commerce features with Visa
Animoca Brands pilots AI-powered AI commerce features with Visa
The company said these capabilities reflect its broader strategy to develop agentic commerce, where AI agents can assist consumers with shopping and payments while operating within user-defined permissions.
Read More
Platform-driven approach determined as next phase of enterprise AI transformation: report
Platform-driven approach determined as next phase of enterprise AI transformation: report
According to the study, 51% of surveyed organisations allocate at least 5% of their IT budgets to AI initiatives. However, only 26% described themselves as advanced in operationalising AI.
Read More
Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption
Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption 
The appointments are part of the company's strategy to deepen collaboration with technology partners, systems integrators, resellers and developers as organisations increasingly seek to integrate AI with business workflows, data and customer engagement systems.
Read More

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

JOIN OUR NEWSLETTER

Subscribe to our newsletter to get the latest APAC marketing news.