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Tag: customer experience

globe business google enterprise customer experience
Globe Business launches Google Gemini Enterprise platform to help firms scale AI-driven customer experience
7 hours ago
Aliza Carmona
Philippines – Globe Business is rolling out Google Gemini Enterprise for Customer Experience (GE CX), an AI-powered platform that enables businesses to manage customer engagement across the entire journey, from product discovery to after-sales support. Powered by Google’s AI infrastructure, GE CX is...
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NAB rolls out conversational AI analytics tool to accelerate customer insights
NAB rolls out conversational AI analytics tool to accelerate customer insights
6 days ago
Teddy Cambosa
The rollout is intended to move teams beyond reliance on static reports by enabling access to shared datasets across the bank.
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Income Insurance transfers HIVE digital insurance platform to EFGH
Income Insurance transfers HIVE digital insurance platform to EFGH 
6 days ago
Teddy Cambosa
As part of the transfer, employees involved in HIVE's development and operations will move to EFGH to maintain continuity of the platform and its services.
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2X acquires Knownwell to expand AI-driven GTM services
2X acquires Knownwell to expand AI-driven GTM services
1 week ago
Teddy Cambosa
Knownwell brings a team of AI engineers, data scientists, and commercial intelligence specialists to 2X, along with technology designed to support AI-powered workflows and commercial operations.
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8x8 expands ‘AI Studio’ capabilities with real-time voice translation and new AI features
8x8 expands ‘AI Studio’ capabilities with real-time voice translation and new AI features
1 week ago
Teddy Cambosa
The new translation feature builds on earlier AI model enhancements within the platform, including support for OpenAI’s GPT-Realtime-2 model, which the company said improves transcription accuracy for accented and non-native speech.
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VIB expands Salesforce deployment to strengthen AI and customer experience capabilities
VIB expands Salesforce deployment to strengthen AI and customer experience capabilities
1 week ago
Teddy Cambosa
The Vietnamese lender said the initiative aims to help unify customer information, provide frontline employees with a more comprehensive view of customer profiles and interactions, and improve engagement across digital and physical banking channels.
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Ping Identity expands ‘Runtime Identity’ for AI agents across AWS, Google Cloud, and Cloudflare
Ping Identity expands ‘Runtime Identity’ for AI agents across AWS, Google Cloud, and Cloudflare
1 week ago
Teddy Cambosa
Ping Identity said the expanded integrations are intended to help enterprises scale AI deployments while maintaining governance, visibility, and control over AI-driven operations.
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Singapore leads APAC in AI customer communications deployment but records high rollback rate
Singapore leads APAC in AI customer communications deployment but records high rollback rate
1 week ago
Teddy Cambosa
The report suggests that enterprises have moved beyond the challenge of testing AI systems and are now confronting issues related to performance, reliability, and operational control once deployments go live.
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MY-based Respond.io raises $62.5m to expand AI-powered customer conversation platform in North America, Europe
MY-based Respond.io raises $62.5m to expand AI-powered  customer conversation platform in North America, Europe
1 week ago
Teddy Cambosa
The funding round was led by Camber Partners, with participation from Endeavor Catalyst and existing investors.
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CloudMile, Google Cloud launch AI experience center in Malaysia
CloudMile, Google Cloud launch AI experience center in Malaysia
1 week ago
Teddy Cambosa
The center features interactive demonstration zones focused on Gemini Enterprise and equipped with Google Chromebooks, allowing business leaders and decision-makers to test AI-powered workplace applications
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Watch

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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