Tag: customer experience

VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE said it selected Rimini Street as its SAP support provider to gain cost savings, access to SAP expertise and flexibility to continue modernising its existing systems.
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Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
According to SAP, Pandian has advised senior business leaders on customer experience transformation initiatives and has experience managing complex enterprise projects in competitive markets.
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Animoca Brands pilots AI-powered AI commerce features with Visa
Animoca Brands pilots AI-powered AI commerce features with Visa
The company said these capabilities reflect its broader strategy to develop agentic commerce, where AI agents can assist consumers with shopping and payments while operating within user-defined permissions.
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Platform-driven approach determined as next phase of enterprise AI transformation: report
Platform-driven approach determined as next phase of enterprise AI transformation: report
According to the study, 51% of surveyed organisations allocate at least 5% of their IT budgets to AI initiatives. However, only 26% described themselves as advanced in operationalising AI.
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Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption
Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption 
The appointments are part of the company's strategy to deepen collaboration with technology partners, systems integrators, resellers and developers as organisations increasingly seek to integrate AI with business workflows, data and customer engagement systems.
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Around 75% of contact centre leaders cite legacy technology as barrier to omnichannel service: report
Around 75% of contact centre leaders cite legacy technology as barrier to omnichannel service: report
The update comes one year after Zendesk acquired Local Measure and introduced its AI-native voice offering as part of the Zendesk Resolution Platform.a
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AS Watson expands technology partner programme to accelerate AI-driven retail transformation
AS Watson expands technology partner programme to accelerate AI-driven retail transformation
According to AS Watson, the programme reflects its continued investment in technology, data and AI, with priorities including enterprise productivity, personalised customer experiences, cybersecurity and digital commerce.
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globe business google enterprise customer experience
Globe Business launches Google Gemini Enterprise platform to help firms scale AI-driven customer experience
Philippines – Globe Business is rolling out Google Gemini Enterprise for Customer Experience (GE CX), an AI-powered platform that enables businesses to manage customer engagement across the entire journey, from product discovery to after-sales support. Powered by Google’s AI infrastructure, GE CX is...
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NAB rolls out conversational AI analytics tool to accelerate customer insights
NAB rolls out conversational AI analytics tool to accelerate customer insights
The rollout is intended to move teams beyond reliance on static reports by enabling access to shared datasets across the bank.
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Income Insurance transfers HIVE digital insurance platform to EFGH
Income Insurance transfers HIVE digital insurance platform to EFGH 
As part of the transfer, employees involved in HIVE's development and operations will move to EFGH to maintain continuity of the platform and its services.
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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