Tag: customer experience

Salesforce to transform RLC Residences’ customer experience with recent partnership
Salesforce to transform RLC Residences’ customer experience with recent partnership
Singapore – RLC Residences, the residential arm of Robinsons Land, has recently announced a new collaboration with Salesforce, a customer relationship management platform. This initiative is part of the company’s digital transformation journey with Appistoki offering support and also aimed at enhancing...
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Bain & Company, Kantar, Qualtrics to introduce new CX standards following industry-wide outreach_11zon
Bain & Company, Kantar, Qualtrics to introduce new CX standards following industry-wide outreach
Singapore – Following a 10-week industry-wide consultation, Bain & Company, Kantar, and Qualtrics have recently introduced the latest updates to their jointly endorsed Global Standards for Customer Experience. The move comes after the cross-industry outreach and collaboration from the three...
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Mobility solution firm ALVA accelerates customer experience, loyalty with Google Cloud’s AI-powered infrastructure
Singapore – Mobility solution provider ALVA has announced that it has recently collaborated with Google Cloud to advance the customer experience, loyalty, and demand for its electric two-wheelers.In a recent statement, the automotive firm indicated its selection of Google Cloud as their primary cloud...
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Haris Izmee assumes leadership at Equinix as managing director for Indonesia (1)_11zon
Mastering customer interaction: Tata Communications’ Mauro Carobene on overcoming fragmented customer experiences across the retail sector
In the modern retail landscape, businesses are often confronted by the rapid pace and diverse customer touchpoints, making them vulnerable to fragmented customer experiences if not properly managed.A recent survey from Tata Communications, in collaboration with Harvard Business Review Analytic Services,...
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Harnessing sentiment analysis for personalised interactions_11zon
Harnessing sentiment analysis for personalised interactions
Every company says their customers are top of mind, but how many actually understand them? Sure, enterprises can talk the talk but look at the countless viral threads online of less than satisfactory customer service interactions. These instances usually are not just a case of a single rogue service...
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Informatica, SUBARU forge collaboration to drive data-driven customer experience (1)_11zon
Informatica, SUBARU forge collaboration to drive data-driven customer experience
Tokyo, Japan – AI-cloud data management firm Informatica has announced that it has recently formed a strategic collaboration with multinational manufacturing firm SUBARU Corporation.This initiative allows SUBARU to harness the firm’s AI-powered intelligent data management cloud, enabling the automaker...
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Zendesk to empower businesses with enhanced outbound communication strategies, expanded Meta partnership
Singapore – Zendesk, a customer experience technology firm, has announced that it has recently expanded its partnership with Meta to assist businesses in enhancing their outbound communication strategies for customer experience.Through the initiative, Zendesk has introduced Relay, a new application...
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Financial services brands in SG lack competitive differentiation in CX: report
Financial services brands in SG lack competitive differentiation in CX: report
Singapore – The average industry scores remained mostly flat, indicating a lack of improvement in the overall CX quality, according to a new report from Forrester. It noted that a narrow gap between the top and bottom CX scores across all three industries points to a lack of competitive differentiation,...
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1_Red Hat, Globe partnership to modernise telco’s operational practices, customer experience
Red Hat, Globe partnership to modernise telco’s operational practices, customer experience
Manila, Philippines – PH-based telecommunications firm Globe has unveiled a new collaboration with open-source solutions provider Red Hat to modernise its IT infrastructure through Red Hat Open Innovation Labs. This strategic alliance intends to enhance the telco’s agility, scalability, and innovation,...
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Lila Tretikov to advise on Zendesk’s industry-leading AI solutions with recent appointment (1)
Lila Tretikov joins Zendesk’s board of director lineup for advisory role
Singapore – Customer experience technology firm Zendesk has announced the appointment of Lila Tretikov to its Board of Directors. Tretikov joins the current board to advise on Zendesk’s industry-leading AI offerings, with members including Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams,...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.