Category: CX

Sitecore acquires Scrunch to expand AI search visibility and content optimisation capabilities
Sitecore acquires Scrunch to expand AI search visibility and content optimisation capabilities
The deal combines Scrunch’s insights, recommendation capabilities, and Agent Experience Platform (AXP) with Sitecore’s AI-powered digital experience platform
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Pax8 appoints Mel Thompson as VP of Experience for APAC
Pax8 appoints Mel Thompson as VP of Experience for APAC
According to Pax8, Thompson brings experience in telecommunications, operations, business transformation and delivery.
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DXC unveils cloud-native CoreIgnite platform for banking modernisation and fintech integration
DXC unveils cloud-native CoreIgnite platform for banking modernisation and fintech integration
DXC said CoreIgnite is intended to streamline access to fintech services across areas such as onboarding, eligibility management, payments, and partner integration.
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Tech Mahindra expands application services strategy with agentic AI capabilities
Tech Mahindra expands application services strategy with agentic AI capabilities
Tech Mahindra said the new portfolio aligns with its strategy of helping enterprises transition from traditional application environments to AI-native digital ecosystems designed to support ongoing innovation, agility, and business outcomes.
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Hexaware expands Agentverse AI platform with new governance and lifecycle management capabilities
Hexaware expands Agentverse AI platform with new governance and lifecycle management capabilities
The company said the new capabilities are intended to help enterprises accelerate AI adoption while maintaining oversight, compliance, and operational trust as AI deployments expand across business functions.
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Mizuho adopts SAP Multi-Bank Connectivity to enhance transaction banking services
Mizuho adopts SAP Multi-Bank Connectivity to enhance transaction banking services
SAP Multi-Bank Connectivity allows organisations to connect with multiple banks through a single interface, supporting payment processing, liquidity management, and data exchange across banking relationships.
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Wipro expands ServiceNow partnership to scale agentic AI workflows across enterprise operations
Wipro expands ServiceNow partnership to scale agentic AI workflows across enterprise operations
According to the companies, the combined offering is designed to accelerate turnaround times and strengthen accountability and governance across business operations.
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PH’s PAGASA continues investment in sovereign email infrastructure through UR Solutions and Zimbra partnership
PH’s PAGASA continues investment in sovereign email infrastructure through UR Solutions and Zimbra partnership
According to PAGASA, the project is intended to strengthen the resilience of its communication infrastructure while maintaining control over data management and security.
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Hyland expands AI-native content innovation cloud in Asia-Pacific through AWS collaboration
Hyland expands AI-native content innovation cloud in Asia-Pacific through AWS collaboration
AWS said the collaboration is intended to help organisations integrate AI more closely with operational workflows while maintaining governance controls.
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UOB, FPT sign MoU to advance AI adoption and financial services transformation
UOB, FPT sign MoU to advance AI adoption and financial services transformation
According to the companies, a detailed implementation plan covering pilot programmes, governance structures, timelines, and expected outcomes is expected to be finalised within the next 90 days.
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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