Category: CX

Sprinklr unveils AI features aimed at accelerating real-time customer engagement
Sprinklr unveils AI features aimed at accelerating real-time customer engagement
According to Sprinklr, the latest release reflects a shift from using dashboards primarily for analysis toward systems that can interpret customer signals and enable immediate action.
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VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE Group partners with Rimini Street to strengthen SAP support amid transformation plans
VIVERE said it selected Rimini Street as its SAP support provider to gain cost savings, access to SAP expertise and flexibility to continue modernising its existing systems.
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Tencent Cloud expands AI agent suite to Indonesia to boost enterprise AI adoption
Tencent Cloud expands AI agent suite to Indonesia to boost enterprise AI adoption
According to Tencent Cloud, Indonesian enterprises are increasing investments in AI, citing an industry study showing that 57% of organisations identified AI as their top priority for the coming year, while 66% plan to increase their focus on agentic AI.
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Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
Senthamizh Selvan Pandian takes on expanded APAC customer success leadership role at SAP
According to SAP, Pandian has advised senior business leaders on customer experience transformation initiatives and has experience managing complex enterprise projects in competitive markets.
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Boost expands Boba AI with agentic banking features across apps and voice services
Boost expands Boba AI with agentic banking features across apps and voice services
According to the company, the service is designed to understand customer intent and resolve enquiries autonomously.
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Newgen appoints Tarun Nandwani as CEO, creates Chief Growth Officer role to drive global expansion
Newgen appoints Tarun Nandwani as CEO, creates Chief Growth Officer role to drive global expansion
The Board of Directors said the appointments reflect the company's confidence in opportunities arising from the convergence of AI, automation, and enterprise transformation.
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Animoca Brands pilots AI-powered AI commerce features with Visa
Animoca Brands pilots AI-powered AI commerce features with Visa
The company said these capabilities reflect its broader strategy to develop agentic commerce, where AI agents can assist consumers with shopping and payments while operating within user-defined permissions.
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NCS expands enterprise AI portfolio with new platforms, partnerships and talent initiatives
NCS expands enterprise AI portfolio with new platforms, partnerships and talent initiatives
NCS said these additions build on partnerships established earlier this year with Mistral AI, VAST Data, AGIBOT and Lian Xin.
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Platform-driven approach determined as next phase of enterprise AI transformation: report
Platform-driven approach determined as next phase of enterprise AI transformation: report
According to the study, 51% of surveyed organisations allocate at least 5% of their IT budgets to AI initiatives. However, only 26% described themselves as advanced in operationalising AI.
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Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption
Genesys strengthens partner ecosystem leadership to accelerate agentic AI adoption 
The appointments are part of the company's strategy to deepen collaboration with technology partners, systems integrators, resellers and developers as organisations increasingly seek to integrate AI with business workflows, data and customer engagement systems.
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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