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Category: CX

Vietnam’s PVcomBank unveils new mobile banking service using Temenos Digital on AWS
Vietnam’s PVcomBank unveils new mobile banking service using Temenos Digital on AWS
Vietnam – Temenos, a banking platform, has recently announced that Vietnam Public Commercial Joint Stock Bank has launched its new PVConnect using Temenos Digital on Amazon Web Services. This move powers PVConnect using Temenos Digital, providing its customers with a modern and user-friendly mobile banking...
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Infosys x SAP Emarsys_11zon
Infosys, SAP Emarsys collaborate for enhanced revenue growth, customer experience
Bengaluru, India – Digital services and consulting firm Infosys has recently announced a strategic partnership with cloud-based omni-channel customer engagement platform SAP Emarsys to help businesses respond to the increasing need for seamless customer engagement.  In this collaboration, the...
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The future of data security: Affinidi’s Glenn Gore on fostering trust and transparency amongst data exchanges across enterprises
Amid the ongoing digital revolution, businesses often find it difficult to gather accurate data necessary for offering personalised products and services. This challenge forces them to resort to acquiring large, aggregated datasets from unreliable or third-party sources, resulting in inaccurate targeting,...
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Skyro, ADVANCE
Skyro, ADVANCE.AI join forces to offer streamlined, customer-focused financial services across PH
Manila, Philippines – Skyro, a financial technology firm, has recently announced that it has formed a strategic partnership with digital identity verification and risk management solutions firm ADVANCE.AI, with the goal of providing simple, secure, and customer-focused financial services in the Philippines.  In...
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1Tencent Cloud to advance customer service, banking transaction services with recent BRI, Hi Cloud Indonesia partnership_11zon
Tencent Cloud to advance customer service, banking transaction services with recent BRI, Hi Cloud Indonesia partnership
Jakarta, Indonesia – As part of its efforts to enhance customer service and transaction services, Tencent Cloud has recently announced a strategic partnership with PT. Bank Rakyat Indonesia (Persero) Tbk. (BRI) and Hi Cloud Indonesia, formalised through a memorandum of understanding.  This collaboration...
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Infosys, ServiceNow expand partnership to transform customer experiences with gen AI industry solutions_11zon
Infosys, ServiceNow expand partnership to transform customer experiences with gen AI industry solutions
Global – Infosys, a digital services and consulting firm, has announced recently that it has expanded its partnership with ServiceNow, a software development firm, aiming to revolutionise customer experiences with industry solutions powered by generative artificial intelligence. This collaboration...
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Twilio welcomes Chris Koehler as new chief marketing officer to spearhead global marketing strategy (1)_11zon
Twilio welcomes Chris Koehler as new chief marketing officer to spearhead global marketing strategy
Singapore – Twilio, a customer engagement platform, has recently introduced Chris Koehler as the new chief marketing officer to spearhead the company’s global marketing strategy.  Chris offers more than 25 years of experience in customer engagement and marketing technology, with a solid track record...
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CleverTap to drive AI-powered, personalised engagement with latest launch of ‘Clever
CleverTap to drive AI-powered, personalised engagement with latest launch of ‘Clever.AI’
Mumbai, India – Customer engagement firm CleverTap has announced recently that it has unveiled its latest AI engine, aiming to enable brands with the next generation of AI capabilities.   Named Clever.AI, this advancement encompasses building human-like understanding of customers and delivering...
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Toku to acquire SG-based AiChat for advanced customer experience solutions across APAC
Singapore – Toku, a cloud communications provider, has recently announced its plans to acquire AiChat, a Singapore-based AI-powered conversational customer experience platform. This strategic acquisition intends to offer Asia-Pacific organisations 360-degree tailored customer engagement solutions.  For...
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Report_UpTech (1)_11zon
Conversational experiences drive 137% surge in mobile app messages: report
Kuala Lumpur, Malaysia – Conversational experiences are significantly shaping customer experiences, with a 137% increase in mobile app messages in 2023 compared to 2022. This is according to the latest report by cloud communications platform Infobip, which analysed more than 473 billion digital communications...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.