Category: CX

Twilio rolls out Rich Communication Services messaging globally for enhanced engagement, verification_11zon
Twilio rolls out Rich Communication Services messaging globally for enhanced engagement, verification
Singapore – Twilio, a customer engagement platform, has recently unveiled the global availability of Rich Communication Services (RCS) messaging through the platform’s programmable messaging and verify APIs. This new update is designed to enhance traditional messaging by including branded sender...
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Maxis, HPE ink agreement to offer zero trust security, AI-powered networking solutions_11zon
Maxis, HPE ink agreement to offer zero trust security, AI-powered networking solutions
Malaysia – Telecommunications firm Maxis has unveiled the expansion of its managed services portfolio through a strategic collaboration with IT services and consulting company Hewlett Packard Enterprise (HPE).This partnership enables the telco to act as HPE’s managed service provider in Malaysia,...
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Harnessing sentiment analysis for personalised interactions_11zon
Harnessing sentiment analysis for personalised interactions
Every company says their customers are top of mind, but how many actually understand them? Sure, enterprises can talk the talk but look at the countless viral threads online of less than satisfactory customer service interactions. These instances usually are not just a case of a single rogue service...
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Informatica, SUBARU forge collaboration to drive data-driven customer experience (1)_11zon
Informatica, SUBARU forge collaboration to drive data-driven customer experience
Tokyo, Japan – AI-cloud data management firm Informatica has announced that it has recently formed a strategic collaboration with multinational manufacturing firm SUBARU Corporation.This initiative allows SUBARU to harness the firm’s AI-powered intelligent data management cloud, enabling the automaker...
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Zendesk to empower businesses with enhanced outbound communication strategies, expanded Meta partnership
Singapore – Zendesk, a customer experience technology firm, has announced that it has recently expanded its partnership with Meta to assist businesses in enhancing their outbound communication strategies for customer experience.Through the initiative, Zendesk has introduced Relay, a new application...
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Financial services brands in SG lack competitive differentiation in CX: report
Financial services brands in SG lack competitive differentiation in CX: report
Singapore – The average industry scores remained mostly flat, indicating a lack of improvement in the overall CX quality, according to a new report from Forrester. It noted that a narrow gap between the top and bottom CX scores across all three industries points to a lack of competitive differentiation,...
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1_Red Hat, Globe partnership to modernise telco’s operational practices, customer experience
Red Hat, Globe partnership to modernise telco’s operational practices, customer experience
Manila, Philippines – PH-based telecommunications firm Globe has unveiled a new collaboration with open-source solutions provider Red Hat to modernise its IT infrastructure through Red Hat Open Innovation Labs. This strategic alliance intends to enhance the telco’s agility, scalability, and innovation,...
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Lila Tretikov to advise on Zendesk’s industry-leading AI solutions with recent appointment (1)
Lila Tretikov joins Zendesk’s board of director lineup for advisory role
Singapore – Customer experience technology firm Zendesk has announced the appointment of Lila Tretikov to its Board of Directors. Tretikov joins the current board to advise on Zendesk’s industry-leading AI offerings, with members including Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams,...
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Amdocs to empower PLDT’s network operations, customer experience with intelligent networking suite
Manila, Philippines – Global telecommunications technology firm Amdocs has recently announced that Philippines’ telco provider PLDT has adopted its operational support systems (OSS) platform. This partnership will allow PLDT to modernise, unify, and automate its network operations on the public cloud...
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Indosat’s latest digital solution to boost business revenue, customer satisfaction, and operational efficiency
Indosat’s latest digital solution to boost business revenue, customer satisfaction, and operational efficiency
Indonesia – Telecommunications provider Indosat Ooredoo Hutchison has recently unveiled a new digital solution powered by artificial intelligence. This initiative is designed to enable retail businesses to maximise their business revenues as well as elevate customer satisfaction and operational efficiency.Called...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.