Singapore – Medallia Inc., a customer and employee experience firm, has recently appointed Mark Bishof as the company’s new chairman and chief executive officer. He succeeds Thoma Bravo’s operating partner Mike Lipps, who will continue to serve the company as a board member.
In this capacity, Bishof brings more than four decades of experience in leading private and public software companies, along with extensive industry expertise from his tenure as chief business officer at Qualtrics and CEO at Clarabridge.
His most recent role includes being the strategic advisor and chief business officer at Qualtrics, following its acquisition of Clarabridge. He then led Clarabridge’s transformation from a text analytics company specialising in customer experience to a leader in conversational AI.
Prior to the said role, he was also CEO of Flexera Software and held leadership positions at Macrovision, IBM, Crossworlds Software, and Deloitte Consulting.
Aside from Bishof’s appointment, the company also named Sid Banerjee as the chief strategy officer. Banerjee, the former founder of Clarabridge, has been a leader in customer experience technology innovation for more than 20 years. This role enables him to spearhead Medallia’s AI innovation initiatives and work closely with clients to advance organisational transformation.
Additionally, Medallia has strengthened its leadership team with key appointments involving (1) Bas Brukx as the new chief financial officer; (2) Ram Ramachandran as chief transformation officer; (3) Karl Knoll being appointed as a general counsel; and lastly, (4) appointing Jamie Hunter as chief of staff and head of corporate development.
Commenting about his appointment, Bishof said, “I am honoured and excited to lead Medallia, a true pioneer with a vast history and depth of personalised enterprise experience data. Medallia has always been a customer-centric and forward-thinking company dedicated to helping enterprises fulfil their brand promises and deliver exceptional experiences.”
“As our industry landscape continues to evolve, and with the backing of a world-class investor like Thoma Bravo, we have significant opportunities to drive long-term growth and extend our leadership in the space,” added Bishof.
Mike Lipps, a Thoma Bravo operating partner, further remarked, “We are thrilled to welcome Mark to Medallia, and I look forward to working closely with him as we strengthen and expand our business and platform. He is an excellent and proven leader with strong experience in exceeding ambitious targets and managing complex challenges. We are well-positioned for success in this next phase of our story and are ready to take charge of our future and deliver differentiated value for our clients.”
Meanwhile, Orlando Bravo, founder and a managing partner at Thoma Bravo, stated, “For over 20 years, I’ve had the pleasure of working with Mark and seeing his outstanding leadership in action. In a sector poised for transformation, we see incredible opportunity for Medallia and are excited for this next phase of growth underpinned by Mark’s leadership and the world-class team he has assembled.’”
Bishof, in response, also said, “I am thrilled to bring these seasoned industry leaders together and pair them with Medallia’s team and long history of innovation in customer experience and AI. The world is changing, and our vision is to accelerate our clients from CX-based surveys and signals to AI-based conversations and automation, enabling them to compete more effectively and gain higher share and delight from their customers.”
Scott Crabill, a managing partner at Thoma Bravo, then shared, “I want to thank Mike for his leadership and for ensuring this is a truly seamless transition so we can hit the ground running. I look forward to working closely with Mark, Mike, and the Medallia team to drive even greater innovation and value for their customers.”
