Category: CX

Report_UpTech (1)_11zon
Conversational experiences drive 137% surge in mobile app messages: report
Kuala Lumpur, Malaysia – Conversational experiences are significantly shaping customer experiences, with a 137% increase in mobile app messages in 2023 compared to 2022. This is according to the latest report by cloud communications platform Infobip, which analysed more than 473 billion digital communications...
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Partnership_UpTech_11zon
Singtel, Vonage to accelerate digital transformation across multiple markets with recent collaboration
Singapore – Communications technology firm Singtel has announced recently that it has partnered with cloud communications firm Vonage, aiming to drive rapid application development across multiple markets with network, edge, and communications application programming interfaces. This partnership...
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Vonage TL_UpTech_11zon (1)
Fixing customer experience pain points with artificial intelligence
Consumers’ expectations are at an all-time high, particularly when it comes to customer experience (CX). In Asia Pacific (APAC), businesses are under increasing pressure to meet and exceed customer expectations. The recent Vonage Global Customer Engagement Report 2024 found that 80% of APAC customers...
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Report_UpTech (1)_11zon
More than half of Gen Z shoppers prefer platforms with easy search, user reviews: report
Kuala Lumpur, Malaysia – Around 60% of Gen Z shoppers indicated that they prioritise platforms with easy search, comparison functionalities, and helpful reviews. This is according to Shopee’s latest ‘Engaging Generation Z Shoppers in the Digital Era’ report, emphasising the importance of creating...
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StarHubxQualtrics Partnership_UpTech_11zon (1)
StarHub, Qualtrics partnership to drive better customer experience, growth, and market share in Singapore
Singapore – Aiming to enhance its market share and drive growth, Singapore-based communications, entertainment, and digital services firm StarHub has announced that it has recently established a strategic partnership with experience management company Qualtrics. This multi-year agreement enables...
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Motorola_UpTech (1)_11zon
Motorola Solutions to advance public safety, enterprise security ecosystem with launch of new experience centre in India
Gurugram, India – Telecommunications firm Motorola Solutions has recently announced the inauguration of its new Experience Centre in Gurugram, India. This strategic move demonstrates the company’s robust safety and security ecosystem, bolstering India’s public safety and enterprise security sectors. For...
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Salesforce_UpTech_11zon
Salesforce’s latest all-in-one CRM solution to empower small and medium sized businesses
Singapore – Salesforce, a customer relationship management company, has recently announced the launch of its latest all-in-one CRM solution, with the goal of driving business growth among small and medium sized enterprises. Introduced as Pro Suite, this solution is powered by Salesforce’s Einstein...
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Vonage_UpTech_11zon
Vonage to empower businesses with latest AI-powered conversational commerce solutions
Singapore – Cloud communications firm Vonage has recently introduced its latest conversational commerce solution powered by artificial intelligence, with the goal of empowering businesses with the necessary tools to create real-time and personalised connections with customers across platforms.For...
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Yellow
Why is email automation crucial for an effective omnichannel customer service strategy?
The Philippines holds the prestigious title of being the world’s largest contact centre hub. However, in recent years, Filipino customer service agents have faced a tidal wave of dynamic industry changes, particularly in response to evolving customer expectations. The rise of instant-gratification-seeking...
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Landbank_UpTech (1)_11zon
LandBank to drive customer convenience, financial service accessibility with recent digitalisation efforts
Manila, Philippines – As part of its efforts to elevate customer convenience and accessibility to financial services, the LandBank of the Philippines has recently announced that it is prioritising the adoption of new technologies across the bank’s operations. This strategic move aligns with the...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.