Pune, India – Tech Mahindra, a technology consulting and digital solutions firm, has recently announced its multi-year strategic collaboration agreement with Amazon Web Services. This move enables the two to establish the Autonomous Networks Operations Platform (ANOP), designed for Communication Service Providers (CSPs) and enterprise customers.
According to the firm, the new partnership also brings together Tech Mahindra’s advanced GenAI and telecom expertise with Amazon SageMaker’s capabilities for developing, training, and deploying machine learning models. This strategic approach will be supported by comprehensive infrastructure and streamlined workflows for any industry.
Furthermore, the new platform employs artificial intelligence, machine learning, and generative AI (GenAI) services powered by AWS. Said move allows customers to shift their network operations from an on-premises infrastructure to a real-time proactive and preventive model operating on a hybrid cloud.
The ANOP platform empowers CSPs to enhance Network Operations Centre (NOC) productivity for teams managing physical and cloud infrastructure by more than 50%.
It reduces field visits by over 15% and shortens Mean Time to Repair (MTTR) for network and service incidents by more than 30%. The platform also accelerates the implementation of network and service configurations, achieving improvements of over 30% in speed and efficiency.
In addition, the collaboration includes Amazon Bedrock, a fully managed service providing high-performing foundation models (FMs) from leading AI enterprises via a single API. It further provides essential capabilities for building GenAI applications with security, privacy, and responsible AI practices.
Manish Mangal, chief technology officer, Telecom, and global business head, network services at Tech Mahindra, said, “The communications industry is at a pivotal junction of deploying disaggregated, virtualised, and cloud-native RAN networks. Our collaboration with AWS empowers telcos to simplify operations, modernise networks, and unlock revenue through advanced artificial intelligence and machine learning.”
“By integrating AWS’s GenAI, our Autonomous Networks Operations Platform delivers real-time insights and intelligent workflows and supports O-RAN adoption for efficient, proactive network management,” he further added.
Robin Harwani, head of Telco Industry Solutions at AWS, further remarked, “The collaboration to integrate AWS’s AI/ML, including generative AI offerings to build Tech Mahindra’s Autonomous Networks Operations Platform, is an important step to help telco operators bring acceleration in their network operations transformation.”
“Through this effort, network operators can get generative AI-enabled actionable and just-in-time recommendations such as for NOC operations, field dispatch optimisation, as well as automated self-healing for preventive actions. This will make it easier for operators to more proactively manage and optimise network performance and reduce their operational expenditure.”
