New Delhi, India – Comviva, a customer experience and data monetisation firm, has recently unveiled a strategic alliance with Amazon Web Services, allowing the company to develop a cloud-first, AI-driven strategy that accelerates time to market and supports non-linear revenue growth.
With AWS serving as its foundation, Comviva is set to provide communication service providers with software products and platforms through a software-as-a-service (SaaS) model.
Said approach further enables both companies to work closely in areas including product modernisation, competency development, culture transformation, business growth, and generative AI enablement.
Commenting about the alliance, Rajesh Chandiramani, chief executive officer at Comviva, said, “Cloud solutions offer telecom operators a distinct advantage in trying new strategies and business models that can help them determine the best route for delivering business value. Our strategic collaboration with AWS marks a significant milestone in our journey to empower businesses with innovative, cloud-native solutions.”
“By combining our expertise in customer experience and data monetisation with AWS’s unparalleled capabilities in SaaS and AI, we are poised to reduce risks, optimise costs, and drive unprecedented value for our clients globally,” Chandiramani explained.
Meanwhile, V.G. Sundar Ram, head of business development at AWS India and South Asia, stated, “As Comviva embarks on its journey to becoming a truly SaaS organisation, AWS is excited to collaborate with the company as its preferred cloud. This association aligns with our commitment to helping organisations accelerate their digital transformation journeys by providing scalable, secure, and innovative technology solutions.”
Furthermore, the company’s key platforms in DigiTech, MarTech, RevTech, and FinTech will also employ Amazon Bedrock to advance product experiences with a range of AI and GenAI-driven applications tailored to customer needs.
The said integration also expands to Comviva’s service management platform, where AI-powered tools support service desk agents, delivering faster and more efficient issue resolution.
In addition, the company said that it has been collaborating with AWS APN partners for more than three years, driving infrastructure governance and accelerating modernisation efforts across its cloud ecosystem.
