China – TDCX has opened a new campus in Foshan, China, extending its presence into the Greater Bay Area with a facility designed to pair local Cantonese and Mandarin-speaking talent with the company’s proprietary artificial intelligence tools.
The campus opened on 2 September 2026, according to the customer experience solutions firm, marking its sixth centre in the country.
With the launch, TDCX said Foshan is positioned as one of its most strategic delivery hubs in Asia, built to serve Hong Kong businesses seeking a scalable, Cantonese-capable operation roughly 90 minutes from Central, as well as mainland Chinese enterprises across the wider Greater Bay Area.
The company said Foshan was chosen for its deep, scalable pool of Cantonese and Mandarin-capable talent, along with its position within the region’s developing technology and AI ecosystem.
For Hong Kong businesses, TDCX said the city offers a complement to existing operations rather than a replacement, while mainland Chinese businesses gain access to its AI-enabled delivery model and the depth of talent required to run complex operations at scale.
The expansion forms part of TDCX’s broader push across Greater China, which the company says gives clients on both sides of the border faster access to talent, agile launch capabilities and its proprietary AI solutions.
Hong Kong Managing Director Michael Cowell said, “Foshan gives Hong Kong businesses an execution engine right next door, and gives mainland Chinese businesses access to the same AI-enabled delivery model that sets TDCX apart globally.”
“Clients no longer have to choose between deep local market knowledge and the scale, speed, and cost efficiency of the Greater Bay Area and with Foshan, they get both, backed by proprietary AI tools built specifically for customer experience and growth operations. This campus reflects our commitment to helping businesses across Hong Kong and China scale smarter without leaving the ecosystem they know”, Cowl further explained.
According to TDCX, the campus is designed to support small-pod pilots capable of launching within 60 to 90 days, allowing clients to trial chat, email, voice, social or back-office support before scaling further.
Typical pilot pods range from three to ten full-time employees, the company said, offering a low-risk, fast-entry route into the market.
Every pod at TDCX Foshan is underpinned by the company’s proprietary AI solutions, which include QA modernisation tools, coaching insights, agent-assist workflows and voice-of-customer analytics.
TDCX said this level of operational intelligence sets it apart from traditional BPO providers.
The campus offers several packages aimed at both Hong Kong and mainland Chinese enterprises, including the Foshan Launch Pod for rapid market testing, the Cantonese CX Pod for Cantonese-first support with optional Mandarin and English coverage, the Growth Pod for B2B outbound prospecting and lead qualification, and an AI-Enabled CX Upgrade for existing teams.
TDCX said the campus is well positioned to serve clients in e-commerce and retail, travel and hospitality, tech and digital platforms, and financial services, sectors it describes as increasingly drawn to the Greater Bay Area’s AI-enabled operations.
The Foshan campus opens with approximately 100 positions, according to TDCX, with the company expecting rapid growth over the next two years as clients adopt the pod-based model.
TDCX described the facility as a modern, future-ready workplace, combining architecture with spaces designed for collaboration, training and employee wellbeing.
China Country Director Tony Chen expressed, “What sets Foshan apart is the combination of talent, agility, and technology. We can stand up a Cantonese or Mandarin speaking pod in as little as 60 to 90 days, and from day one, that team is supported by TDCX’s proprietary AI solutions, the same tools we use to drive quality and consistency for clients around the world.”
“That combination gives Hong Kong and mainland clients the confidence to test and scale quickly, knowing they have both the right people and the right technology behind them. We’ve also designed this campus from the ground up to feel like a home for our people, not just a workplace, because that sense of belonging is what will carry us as we grow from where we are today to the much larger team we’re building toward”, Chen continued
“Being just a short commute from Guangzhou or 90 minutes from Central Hong Kong means our clients never feel far from their teams, even as they benefit from the depth and cost efficiency of the Greater Bay Area”, Chen further elaborated.
Local officials also welcomed the opening.
Guo Yaoyu, Deputy Director of the Management Office for Nanhai District, Foshan, said, “In the outsourcing services industry, Nanhai District, Foshan is home to more than 200 enterprises, including over 30 industry leaders. TDCX joining their ranks will lift the entire sector to a higher level.”
“Nanhai offers rich resources and a very large market to support TDCX’s next stage of growth, particularly as the district focuses on AI. As of June this year, Nanhai is home to more than 3,400 technology enterprises, over 40 percent of Foshan’s total, creating significant market opportunity for clients in Hong Kong, overseas, and across the mainland. The Nanhai District Government looks forward to working even more closely with TDCX to expand these services both at home and abroad”, Yaoyu concluded.
The company said the expansion reinforces the country’s role as a core pillar of its regional growth strategy, as it looks to deliver AI-enabled customer experience and sales solutions for clients across Hong Kong and mainland China.
