Tag: CX

AI Rudder enhances CIMB Niaga digital banking service development

3 days ago

Rei Fortes

Jakarta, Indonesia – AI Rudder is working with PT Bank CIMB Niaga Tbk (CIMB Niaga) to advance digital transformation efforts by leveraging AI technologies to improve efficiency, relevance, and customer-focused banking services. The collaboration is centred on strengthening communication with customers,...

Birdeye expands into Singapore to support AI-driven customer experience management across Southeast Asia

2 weeks ago

Rei Fortes

Singapore – Birdeye has announced its entry into Singapore, extending its presence in the Asia-Pacific region and introducing its marketing and customer experience platform to businesses operating across multiple locations. The move reflects ongoing regional demand for integrated tools that support customer...

FPT to upgrade U Mobile digital platforms with AI-driven customer experience capabilities

1 month ago

Rei Fortes

Kuala Lumpur, Malaysia – Global technology services company FPT Corporation has been appointed to modernise U Mobile’s digital platforms, a telecommunications operator in Malaysia and a recent entrant to the country’s 5G market. The engagement will involve deploying AI-based technologies to improve...

Infosys, Formula E introduce AI-powered race platform to enhance global fan engagement

1 month ago

Rei Fortes

Bangalore, India – Infosys and Formula E have announced the rollout of an AI-driven Race Centre designed to improve how audiences follow and engage with race events. The platform is supported by Infosys Topaz and forms part of the company’s ongoing collaboration, with Infosys serving as the series’ digital...

NiCE appoints Nigel Lindsay-Smith to lead ANZ AI customer experience growth

1 month ago

Rei Fortes

Sydney, Australia – NiCE, a provider of AI-driven platforms designed to automate and enhance customer service operations, has appointed Nigel Lindsay-Smith as head of its Australia and New Zealand operations. The move expands the company’s leadership structure in the region as organisations increasingly...

Erajaya expands Salesforce platform to deliver personalised CX

1 month ago

Rei Fortes

Jakarta, Indonesia – PT Erajaya Swasembada Tbk has expanded its use of Salesforce technology to strengthen data-driven marketing and customer loyalty initiatives across its portfolio of retail and lifestyle businesses. The Indonesian retail and distribution group has implemented Agentforce Marketing...

Singtel Group, Sierra to advance AI-driven customer engagement in Singapore

1 month ago

Rei Fortes

Singapore – Singtel Group has entered into a strategic collaboration with Sierra to strengthen customer interactions through AI across its operations. The initiative forms part of Singtel’s broader efforts to enhance service delivery and create additional value for its customer base. The partnership...

Infobip to launch AgentOS platform for autonomous AI customer engagement

1 month ago

Rei Fortes

Singapore – Infobip has announced plans to introduce AgentOS, an AI-native managed platform designed to coordinate autonomous, AI-driven customer interactions at scale. The release coincides with the company’s twentieth year of operations and represents a further shift towards positioning itself as an...

Klaviyo, Google to advance AI-driven customer experiences

2 months ago

Rei Fortes

Singapore – Klaviyo has entered into a strategic collaboration with Google aimed at enabling brands to deliver more adaptive, AI-enabled customer interactions spanning discovery, purchase, support and loyalty. The agreement combines Google’s capabilities in search, digital advertising, AI, and messaging...

Simon-Kucher names Eugene Macey to lead APAC digital practice

2 months ago

Rei Fortes

Singapore – Simon-Kucher has appointed Eugene Macey as a partner in its Singapore office, reinforcing its digital leadership across the Asia-Pacific region. He will head the firm’s digital and customer advisory unit, known as Elevate, with a particular emphasis on financial services and consumer industries. Eugene...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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