Jakarta, Indonesia – Telkomsel, a digital telecommunications service provider, has recently entered into a strategic agreement with Tencent Cloud, with the goal of enhancing AI and cloud-based solutions.
As part of the joint effort, Telkomsel will utilise B2B and B2C solutions including AI-generated content, AI translation, and electronic know-your-customer (e-KYC) solutions like Palm Verification and other AI capabilities.
According to the two, this partnership emphasises three main areas, one of which is the advancement of eKYC solutions, particularly Palm Verification for the B2B sector. This initiative seeks to strengthen digital identity security and reliability.
Next is the AI-Generated Content (AIGC) and AI Translation Development, allowing both companies to develop AI-Generated Content (AIGC), AI Translation, and other AI-based capabilities for B2B and B2C segments.
The partnership also extends to cloud cost optimisation, with Tencent Cloud assisting Telkomsel in enhancing public and hybrid cloud collaborations.
The said initiative enables Telkomsel to improve its operational efficiency and scale its digital infrastructure, providing customers with faster, more stable, and cost-effective services.
Wong Soon Nam, director of planning and transformation at Telkomsel, remarked, “The partnership demonstrates Telkomsel’s commitment to optimising our business operations and enhancing customer experiences through innovative digital solutions. It also aligns with our vision to accelerate Indonesia’s digital transformation and improve its technology sector.”
Poshu Yeung, senior vice president at Tencent Cloud International, further commented, “We are excited to expand our partnership with Telkomsel in the area of AI, cloud, and eKYC solutions. We hope the partnership will accelerate the adoption of more efficient and secure digital solutions to support digital transformation across various use cases.”
Building on their previous digital innovation initiatives, Telkomsel and Tencent Cloud successfully piloted Palm Verification technology for B2C customers at Telkomsel’s GraPARI outlets in 2024.
This new collaboration enables the expansion of technology to the B2B enterprise segment as part of Telkomsel’s broader business solutions strategy.
