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Tencent Cloud to advance customer service, banking transaction services with recent BRI, Hi Cloud Indonesia partnership

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Azunta Gaviola

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7 days ago

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Jakarta, Indonesia – As part of its efforts to enhance customer service and transaction services, Tencent Cloud has recently announced a strategic partnership with PT. Bank Rakyat Indonesia (Persero) Tbk. (BRI) and Hi Cloud Indonesia, formalised through a memorandum of understanding. 

This collaboration will utilise artificial intelligence technologies, with Tencent Cloud’s Know Your Customer (eKYC) solution supporting financial institutions in remotely verifying user identities and reducing the risks associated with identity fraud. 

Hi Cloud Indonesia’s valued partnership with Tencent Cloud, on the other hand, has accelerated the adoption of innovative technologies and facilitated collaboration between Tencent Cloud and BRI.

In this collaborative endeavour, BRI will continue to leverage cutting-edge technologies to digitally transform its extensive range of banking products and services. The bank further aspires to improve its user experience by offering more convenient, inclusive, efficient, and secure solutions for its customers.

Additionally, the said agreement also strengthens BRI’s commitment to leading innovation in the Indonesian banking industry. By combining their expertise, this collaboration will also drive the development of banking services that meet customer needs as well as deliver excellent experiences.

Commenting on the partnership, Poshu Yeung, senior vice president at Tencent Cloud International, remarked, “Tencent Cloud is pleased to partner with BRI, as we share a common vision of spearheading banking innovations in Indonesia. This collaboration will harness our extensive expertise in working with banks and financial institutions worldwide, empowering BRI with access to high-quality and reliable solutions. 

“We look forward to helping ensure that BRI remains at the forefront of technological innovation in the Indonesian banking landscape,” added Poshu.

Kaspar Situmorang, division head of digital banking development and operations at PT Bank Rakyat Indonesia, further said, “BRI is committed to fostering innovation in line with its vision of becoming the Most Valuable Banking Group in Southeast Asia and Champion of Financial Inclusion by 2025. As part of BRI’s strategic approach, we aim to enhance our retail banking capabilities by exploring a range of technologies.”

“Through collaborating with various parties, we hope to enrich use cases and gain valuable insights to develop digital capabilities, delivering a cutting-edge and personalised banking experience,” Kaspar concluded.

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Video Title Here: The Indonesian on-ground activation status

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