Tag: customer experience

Hexaware expands Agentverse AI platform with new governance and lifecycle management capabilities

2 months ago

Teddy Cambosa

The company said the new capabilities are intended to help enterprises accelerate AI adoption while maintaining oversight, compliance, and operational trust as AI deployments expand across business functions.

Mizuho adopts SAP Multi-Bank Connectivity to enhance transaction banking services

2 months ago

Teddy Cambosa

SAP Multi-Bank Connectivity allows organisations to connect with multiple banks through a single interface, supporting payment processing, liquidity management, and data exchange across banking relationships.

UOB, FPT sign MoU to advance AI adoption and financial services transformation

2 months ago

Teddy Cambosa

According to the companies, a detailed implementation plan covering pilot programmes, governance structures, timelines, and expected outcomes is expected to be finalised within the next 90 days.

EnterpriseSG and IMDA launch updated digital roadmap for Singapore SME retailers

3 months ago

Teddy Cambosa

The agencies said the refreshed plan comes as Singapore’s retail sector faces increasing operational costs, manpower shortages, and heightened competition from global e-commerce players.

IBM completes core banking modernisation project for Philippine National Bank

3 months ago

Teddy Cambosa

IBM said the project reflects how financial institutions are modernising core banking infrastructure to improve resilience, operational continuity, and long-term business sustainability.

Around 74% of APAC brands cite data issues as barrier to scaling agentic AI: report

3 months ago

Teddy Cambosa

More than half of respondents (53%) said they use AI for personalised product recommendations, while 48% use AI for instant customer support and 42% are open to shopping through a virtual AI concierge.

Kong taps Unfold to support partner ecosystem and AI-driven opportunities across ANZ

3 months ago

Teddy Cambosa

The agreement will see Unfold, an Australian channel activation and SaaS distribution company, support Kong’s regional channel ecosystem by helping partners identify revenue opportunities tied to AI and API-related demand.

Yeahka’s Fushi Tech introduces AI agent platform targeting Southeast Asian merchants

3 months ago

Teddy Cambosa

Fushi Tech said the platform is intended to reduce the need for merchants to manually analyse data, create marketing materials, or configure CRM systems, allowing business owners to initiate workflows using natural language instructions instead.

AIA Philippines launches AI-powered roleplay platform for agent training

3 months ago

Teddy Cambosa

The platform provides real-time feedback on areas such as objection handling, emotional engagement, communication fluency, and insurance knowledge.

Conectys opens Kuala Lumpur hub to expand CX and digital services in APAC

3 months ago

Teddy Cambosa

The launch in Kuala Lumpur complements Conectys’ existing operations in the Philippines and Taiwan, where the company already delivers CX and trust and safety services across the region.

Video Title Here: The Indonesian on-ground activation status

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Tag: customer experience

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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