New Delhi, India – Shipsy has appointed Servo Sawhney as its chief customer officer as the company increases its focus on helping organisations worldwide enhance customer experience through stronger adoption of AI-driven logistics technologies.
The appointment is positioned to support enterprises seeking clearer value from digital transformation efforts across their supply chains.
In this new role, Servo will work with supply chain leaders to support the design and rollout of AI-enabled transformation programmes. Many organisations continue to face difficulties when implementing AI solutions, particularly in aligning technologies with real operational issues.
His responsibilities include helping customers address these gaps and improve the outcomes of their logistics technology investments.
Servo mentioned in a LinkedIn post how he has seen the company’s vision in action, first-hand, through the commitment and empathy Shipsy delivers in understanding each customer’s pain points and applying first principles thinking with AI to deliver solutions.
“This is what the future of enterprise software looks like, and I am delighted to be at the heart of helping our customers unlock outcomes using AI-native solutions,” Servo commented.
Servo has extensive experience in customer success, commercial strategy, and enterprise modernisation, including a background in scaling large SaaS operations. His work has centred on helping organisations gain measurable benefits from AI-based systems, an area that is becoming increasingly important as companies look to navigate complex operational challenges and rising customer expectations.
He is expected to collaborate closely with Shipsy’s product and engineering groups to refine how global customers deploy the company’s platform. This includes supporting enterprises as they move towards more automated and autonomous supply chain models, with the aim of improving service quality, operational responsiveness, and overall customer experience.
“At Shipsy, we are committed to building an agentic future for our customers and understand that making these transformations successful requires a close partnership with the customer organisation,” Soham Chokshi, co-founder & CEO of Shipsy, stated.
He added, “Servo’s experience of managing complex transformations for Fortune 500 companies will play a key role in enabling this for Shipsy’s customers. I am confident that Servo will play a critical role as we gear up for our next phase of growth. “
The appointment follows Shipsy’s recent collaboration with Tech Mahindra to help international retailers, consumer brands, and logistics operators expand their AI-native capabilities.
Shipsy currently supports more than 150 customers in over 30 countries through its enterprise transportation management platform, and maintains offices across major global hubs including London, Amsterdam, Riyadh, Dubai, Singapore and Sydney.
