Singapore – Salesforce, a customer relationship management firm, has launched the latest version of its digital labour platform for enterprises: Agentforce 2.0. This recently upgraded AI system will be responsible for augmenting teams with trusted, autonomous AI agents in the flow of work.
According to the firm, said release features a new library of pre-built skills and workflow integrations for seamless customisation, the capability to deploy Agentforce within Slack, and notable improvements in agentic reasoning and retrieval-augmented generation (RAG).
These enhancements are designed to expand their workforce with tailored agents capable of managing intricate, multi-step tasks with greater precision and accuracy.
Some notable features of this solution also encompass new CRM skills for agent-first customer experiences, actions across any app or workflow with MuleSoft, tableau skills for analytics and insights, Slack skills for engaging in channels and conversations, and partner skills through the AppExchange.
Moreover, Agentforce now recommends skills for the work that needs to be done by creating new agents in seconds using natural language descriptions. Agent Builder further streamlines the creation of new agents through auto-generating essential topics and instructions, drawing from an extensive library of pre-existing skills and actions. This allows teams to launch digital labour initiatives swiftly and efficiently.
As Agentforce 2.0 is now deployable in Slack, it also offers customisable digital labour into the messages (DMs) and channels where work happens. Benefits of this initiative include bringing Agentforce to any message or channel, new slack actions in agent builder, as well as unlocking conversational context with enterprise search.
In addition, Salesforce introduces advanced reasoning and retrieval capabilities in Agentforce 2.0, using new data cloud features to deliver richer context. By incorporating structured and unstructured data with business-specific metadata, it further provides greater accuracy for even the most complex and multi-layered requests.
Marc Benioff, chair and CEO at Salesforce, remarked, “Agentforce 2.0 takes our revolutionary Salesforce digital labour platform to another level, with new reasoning, integration, and customisation features that supercharge autonomous agents with unprecedented levels of intelligence, precision, and accuracy.”
“The demand for Agentforce has been amazing—no other company comes close to offering this complete AI solution for enterprises. We’re seamlessly bringing together AI, data, apps, and automation with humans to reshape how work gets done. Agentforce 2.0 cements our position as the leader in digital labour solutions, allowing any company to build a limitless workforce that can truly transform their business,” he further added.
