Tag: Salesforce

Agentic search use grows around 200% as shopping journeys begin in AI chats, report finds

Agentic search use sees significant growth as shopping journeys begin in AI chats, report finds

6 days ago

Bernard Parado

Singapore – Agentic search has become the first step in the shopping journey for a growing number of consumers, with its use rising 200% year over year, according to Salesforce. The report draws on surveys of 3,450 commerce professionals, 100 of whom are from Singapore. It also includes a survey of...

Tech giants form alliance to tackle AI agent security gap

2 weeks ago

Bernard Parado

Singapore – A cross-industry coalition of technology vendors has formed the Blueprint Alliance, a new initiative aimed at helping enterprises secure and govern the AI agents operating across their systems. The group brings together identity, AI, data, applications, infrastructure, cybersecurity and strategic...

Singlife deepens Salesforce partnership with new AI customer service tools

2 weeks ago

Bernard Parado

Singapore – Singlife is now resolving more than 20% of its general insurance email enquiries through an AI agent, as its collaboration with Salesforce deepens. The GI Email Agent assesses incoming customer emails in real time, first identifying the nature and urgency of each request. Straightforward...

Salesforce and Google Cloud deepen AI integration across data, agents and commerce

2 weeks ago

Ansherina Baes

Singapore – Salesforce and Google Cloud have expanded their strategic partnership with new integrations designed to connect enterprise data, AI agents and applications across their platforms. Announced at a conference, the expanded collaboration will bring Salesforce workloads to Google Cloud through...

Salesforce, NVIDIA launch AI reasoning model for Agentforce workflows

2 weeks ago

Bernard Parado

Singapore – Salesforce has launched Koa, its first CRM reasoning model for Agentforce, built on NVIDIA Nemotron. According to Salesforce, the model already matches or exceeds leading model performance on CRM actions while producing three times fewer errors on the company’s CRM benchmark, which...

AWS and Salesforce expand AI integration across enterprise workflows

3 weeks ago

Ansherina Baes

Singapore – Amazon Web Services (AWS) and Salesforce have expanded their collaboration with a series of integrations aimed at connecting artificial intelligence (AI) agents, enterprise data and customer workflows across their platforms. The companies said the updates are intended to address several...

Salesforce launches AIforce to bring CRM data into any AI interface

3 weeks ago

Bernard Parado

Singapore – Salesforce has introduced AIforce, a new interface layer designed to extend the company’s platform data, workflows and business logic into external AI tools such as Claude and Slack, according to the company. The launch, announced on 16 September 2026, is aimed at allowing employees...

Salesforce strengthens Agentforce coverage with new portfolio of job-ready AI agents

3 weeks ago

Bernard Parado

Singapore – Salesforce has expanded its Agentforce platform with a new portfolio of job-ready AI agents designed to handle high-value work across sales, service, commerce, employee experience, and back-office operations, according to the company. The launch follows two years in which Salesforce says...

Salesforce expands AI strategy with Enterprise AI Harness launch

3 weeks ago

Bernard Parado

Singapore – Salesforce has unveiled a new architecture designed to give artificial intelligence agents a shared, trusted understanding of a business and its customers, alongside a new AI Control Plane to manage AI activity across the enterprise. The company announced the Enterprise AI Harness on 11...

Appistoki opens Salesforce Data and AI Centre of Excellence in Taguig, targets Philippine real estate sector

1 month ago

Bernard Parado

Philippines – Appistoki, a Novare Channel Partner, has launched a Salesforce Data and AI Centre of Excellence (CoE) at Novare’s headquarters in Bonifacio Global City, Taguig. The facility opened on 27 August 2026, marking a fresh push to accelerate AI-driven enterprise transformation across the...

Video Title Here: The Indonesian on-ground activation status

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Tag: Salesforce

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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