Bengaluru, India – Infosys has launched a new AI-focused model designed to support organisations in establishing and modernising global capability centres (GCC) as advanced hubs for digital innovation.
The approach is intended to help enterprises reposition their centres around the world as strategic engines for growth, competitiveness, and operational agility in an environment increasingly shaped by artificial intelligence.
The AI model builds on the company’s experience working with more than one hundred GCCs across multiple sectors, including major programmes for Lufthansa Systems, zooplus and Danske Bank.
It aims to address common challenges businesses encounter when expanding or redesigning their centres, providing a structured pathway from initial planning and setup to scaled operations, talent development and AI-driven transformation. This includes the use of production-level AI agents and a unified platform layer to support enterprise-scale deployment.
“Our AI-first approach, comprehensive GCC lifecycle capabilities, and global delivery excellence uniquely position us to help clients unlock new value,” Satish HC, EVP and chief delivery officer at Infosys, commented.
He added, “Our dedicated GCC practice will offer speed, scale, and strategic depth essential for the next wave of enterprise transformation.”
Infosys is combining several of its capabilities within the new model. These include Infosys Agentic Foundry for the development and scaling of AI agents, EdgeVerve AI Next to provide an integrated platform for applied and agentic AI, and Infosys Topaz to embed AI-centric services throughout the lifecycle of a GCC.
The company’s broader expertise in using AI to streamline complex business functions is also incorporated, as demonstrated in its work on Lufthansa Systems’ dedicated GCC, which focuses on next-generation aviation IT, sustainability solutions and data-driven products for safety, operational improvements, and customer experience.
“By leveraging Infosys’ strong GCC and AI capabilities, we are building a future-ready innovation hub that enables our customers to enhance aviation safety, drive operational efficiency, and improve customer experience,” Stefanie Neumann, CEO of Lufthansa Systems, stated.
She added, “This partnership empowers us to accelerate our vision for sustainable and intelligent aviation.”
The model is designed to bring together technology, talent, and operational frameworks to help enterprises build centres capable of supporting global mandates and long-term growth.
The AI model also supports end-to-end lifecycle management such as strategy development, location assessment, entity creation, recruitment and operational launch. It also introduces enterprise-wide AI capabilities to improve efficiency, product development speed, and new revenue opportunities.
Talent development is supported through Infosys Springboard and the company’s corporate education network to create a sustained pipeline of skilled professionals tailored to organisational requirements.
The new AI-powered model is intended to give organisations a comprehensive framework for evolving their global centres into scalable, AI-enabled hubs aligned with future business needs.
