AnyMind Group unveils new GenAI-powered module for customer review insights

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Azunta Gaviola

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4 days ago

Get ready to explore the future of marketing and elevate your business! The ‘What’s NEXT in Marketing 2024-2025’ series is heading to Indonesia, Malaysia, the Philippines, Singapore, and Hong Kong. Don’t miss out!

Singapore – AnyMind Group, an end-to-end enablement firm, has recently introduced a GenAI-powered module on its e-commerce platform AnyX, allowing them to collect and analyse customer reviews on e-commerce marketplaces.

As a new addition, it further enables brands to enhance review data on tracked cross-channel sales performance in real-time, facilitating faster data-driven decisions. 

The said capability can be applied to areas like evaluation of product performance by analysing correlations between customer reviews and sales performance in each channel. This helps identify the products that resonate most with customers.

Moreover, it can also optimise marketing strategies by aligning promotional campaigns with customer sentiment and important topics identified in reviews. This move further ensures that approaches meet customer needs across each channel.

Said function can further be employed on targeted product improvements where it adjusts product features or offerings based on customer feedback, specifically targeting channels where performance may lag.

Commenting about the launch, Ryuji Takemoto, managing director of product development at AnyMind Group, said, “With the introduction of the GenAI Review Analysis Module, AnyX has evolved into a platform that offers even deeper strategic insights.”

“By utilising AI technology, we enable brands to understand their customers across diverse markets in Southeast Asia, overcoming language barriers. We will continue to enhance the platform’s features to support brands in their global e-commerce expansion,” added Takemoto.

The module offers features such as review summarisation, review topic analysis, review sentiment analysis, and competitor review comparison analysis, all powered by AI technology.  

It also supports both Shopee and Lazada and can be accessed in six Southeast Asian countries, including Singapore, Thailand, Indonesia, Malaysia, Vietnam, and the Philippines.

 

Happening in Singapore on 19-20 February 2025, the ‘What’s NEXT in Marketing: Singapore 2025’ event presents an exceptional opportunity for marketers and industry leaders to talk about the future of marketing and drive success in the Singaporean market! Register now to secure your slot!
Discover the latest trends in business communication from over 473 billion interactions in Infobip‘s ‘Conversational experience trends 2024‘ report. Mobile messaging, chat apps, and social media lead in customer engagement. Download here for FREE!

 

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.