Singapore – Travel tech firm Vouch has recently announced the integration of its newest innovation, titled VAI, highlighting a chatbot that improves operational efficiency and visitor engagement at The Intan’s website.
This AI-powered chatbot on The Intan’s website offers features including scripted and generative responses, multimedia support, rapid deployment, customisable speech and tone, as well as data insights. These features make the tool vital for any business looking to enhance customer interaction and streamline operations.
Through the integration of behavioural controls and support for multiple languages, VAI guarantees a personalised, high-quality experience for every visitor. The data insights provided by the tool also empower businesses to gain a better understanding of their audience and make more informed business decisions.
Furthermore, the tool has also impacted engagement and operations at The Intan, following its efficient inquiry management, multilingual capabilities, and streamlined booking.
In particular, VAI has significantly reduced the time Alvin spends responding to online inquiries. It seamlessly handles a vast array of common questions, providing accurate and timely responses.
VAI’s multilingual support also enables effortless conversations in Chinese, ensuring that these website visitors get their inquiries answered promptly and accurately.
Interestingly, the intuitive call-to-action buttons of the tool also become its standout feature. These buttons act as navigators, directing visitors to answers to commonly asked questions without the need for typing.
They also guide users through the process of booking The Intan’s signature tea appreciation sessions and private dining experiences directly from the website, simplifying and enhancing the reservation process.
Alvin Yapp, owner at the Intan, said, “As a small private museum, we recognise the potential of AI in creating a seamless user experience for our local and international visitors. VAI leverages the right technology to provide a personal interface synonymous with the brand identity of The Intan.”
Joseph Ling, founder and chief executive officer at Vouch, also said, “Since 2016, Vouch has been at the forefront of chatbot innovation, leveraging Natural Language Processing (NLP) technology to create enriching visitor experiences at attractions such as the National Heritage Board, Mandai Wildlife Group, and the National Gallery of Singapore.”
“With the launch of VAI, we’ve integrated the intelligence of GenAI with the cost-effectiveness of our existing NLP technology to offer a faster, more reliable product that is ideal not only for attractions but also for a diverse range of businesses seeking to enhance customer engagement and streamline operations,” Ling added.
