Singapore – DXC Technology has entered into a multi-year collaboration with ServiceNow to modernise enterprise operations and accelerate the deployment of AI at scale across business functions.
The agreement brings together DXC’s experience in enterprise transformation with ServiceNow’s AI platform to support the transition from pilot-stage initiatives to full implementation within complex, multi-vendor environments, with the aim of improving service delivery, reducing manual processes and enhancing operational performance.
Under the arrangement, DXC will act as the initial enterprise adopter of ServiceNow’s Core Business Suite, deploying agentic AI capabilities within its Global Business Services framework. The company intends to apply AI-enabled automation and workflow orchestration across key operational areas to streamline processes, strengthen visibility across functions and improve consistency and execution speed.
This implementation is expected to generate a set of tested and repeatable use cases that can be adapted and delivered to clients internationally, supporting faster adoption and measurable outcomes.
“Global enterprises are under real pressure to move from AI experimentation to execution— that’s hard when your operations are complex and fragmented,” Josh Kahn, SVP and GM, Core Business Workflows at ServiceNow, stated.
“DXC made the decision to go first. They’re deploying agentic AI across their own core business functions before bringing it to customers. That’s not just a partnership—that’s conviction.”
The initiative includes the integration of AI-driven workflows across core services to create a more unified operating environment. Through the use of digital agents and automated systems, DXC aims to manage high-volume tasks, provide real-time operational insights and address issues proactively, allowing employees to focus on analytical and strategic activities.
This approach is designed to support improved efficiency and more responsive decision-making across global operations.
“With ServiceNow, we’re simplifying processes, reducing manual work, and delivering better experiences for our employees every day,” Russell Jukes, Chief Digital Information Officer at DXC, commented.
“That hands-on experience with agentic AI ensures we can bring customers solutions that are practical, scalable and built for real-world execution.”
The collaboration also reflects DXC’s shift towards a centralised Global Business Services model, consolidating previously fragmented back-office functions into a coordinated structure operating across regions. By deploying and validating these capabilities internally, DXC is positioning itself to extend similar AI-enabled solutions to its customer base as commercially deployable offerings.
