India — Tech Mahindra and ServiceNow have expanded their multi-year partnership to help enterprises move from AI pilots to production-scale deployments.
The companies said the expanded partnership will combine Tech Mahindra’s industry, engineering, transformation and implementation expertise with the ServiceNow AI Platform. The collaboration will focus on enterprise-wide automation, AI adoption and measurable business outcomes.
As part of the partnership, Tech Mahindra and ServiceNow will work with customers to develop transformation roadmaps, strengthen platform adoption, establish governance frameworks and measure business outcomes.
A key element of the partnership will be a ‘Client Zero’ approach, under which Tech Mahindra and the Mahindra & Mahindra Group will serve as AI-led enterprise validation environments for ServiceNow. The companies said proven models will then be extended to other customers.
Tech Mahindra has already deployed ServiceNow across its global IT operations, handling more than 100,000 cases per month across 90 countries, according to the companies.
The expanded partnership will also focus on developing industry-specific solutions for sectors including manufacturing, telecommunications, banking, financial services and insurance (BFSI), media and technology.
Tech Mahindra said it will scale its global ServiceNow practice and establish a dedicated AI & Innovation Centre of Excellence within the practice. The centre will support the deployment of AI capabilities, including ServiceNow AI Control Tower and ServiceNow EmployeeWorks.
Bill McDermott, Chairman and CEO of ServiceNow, said, “It takes an ecosystem to reinvent business. We’re proud to partner with Tech Mahindra, combining our AI Control Tower with their deep industry expertise to put AI to work at enterprise scale. AI only matters when it creates value for people.”
“Tech Mahindra is already turning that vision into business results. With the ServiceNow AI Platform, they’re driving significant cost benefits, elevating experiences for 150,000 employees, and optimizing first-level IT support by ~25%. Now we’re taking that winning formula to our customers,” he continued.
Mohit Joshi, Chief Executive Officer at Tech Mahindra, said, “Enterprises are entering a new phase of AI adoption where the priority is no longer experimentation, but trusted execution at scale. To unlock meaningful business value, AI must be embedded into the systems, workflows, controls, and operating models where enterprise work actually happens.”
“Our expanded partnership with ServiceNow brings together platform strength, industry context, AI governance, and transformation capability to help customers operationalize AI responsibly, accelerate productivity, and create measurable outcomes across the enterprise,” he continued.
The companies said the partnership is intended to help customers move beyond fragmented AI pilots towards outcome-led AI programmes, while strengthening governance and cost optimisation.
The expansion comes as enterprises increasingly look to integrate AI into existing business processes and workflows, rather than treating the technology as standalone experimentation.
