Tag: CX

8x8 acquires Maven Lab, strengthening customer engagement capabilities in APAC

2 months ago

Rei Fortes

Singapore – 8×8, Inc., a global provider of cloud-based business communications platforms, has completed the acquisition of Maven Lab, a Singapore-headquartered company specialising in mobile marketing and enterprise messaging. The transaction supports 8×8’s strategy to broaden end-to-end...

Google Cloud launches Gemini Enterprise for CX to integrate shopping and customer service globally

2 months ago

Rei Fortes

Singapore – Google Cloud has announced the launch of Gemini Enterprise for Customer Experience at NRF 2026, introducing an agent-based platform designed to bring digital shopping and customer service together within a single intelligent environment. Aimed at retailers, restaurants and consumer-facing...

Visa, Sun Group partner on Visit Vietnam tourism platform to enhance digital travel experiences

3 months ago

Rei Fortes

Ho Chi Minh City, Vietnam – Visa has entered into a collaboration with Sun Group to support the development of Visit Vietnam, a national tourism e-commerce platform designed to improve trip planning, payments, and visitor engagement across the country. The initiative brings together Visa’s digital...

Avaya CTO David Funck on the role of human–AI collaboration for the future of CX

3 months ago

Rei Fortes

Singapore – Customer experience (CX) in the modern age of technology requires the collaboration between man and machine. AI innovations now enable professionals to work alongside AI agents to optimise and refine every touchpoint of the customer journey. Avaya, a company specialising in AI-driven...

Dr Angel Lo on exploring the future of CX with agentic and autonomous AI in medtech

3 months ago

Rei Fortes

Singapore – Customer experience (CX) has rapidly evolved over the last decade, with generative and autonomous AI technologies reshaping every touchpoint of the customer journey. The diverse APAC region leads the innovation of emerging intelligent technologies across a wide range of industries. With...

ServiceNow finalises Moveworks acquisition to expand enterprise AI capabilities

3 months ago

Rei Fortes

Singapore – ServiceNow has completed the acquisition of Moveworks, bringing together enterprise workflow automation and conversational AI to strengthen its AI platform for workplace use. The transaction is intended to accelerate the deployment of agentic AI across organisations by combining ServiceNow’s...

TP Indonesia unveils TP.ai FAB to strengthen AI-driven CX nationwide

3 months ago

Rei Fortes

Jakarta, Indonesia – TP in Indonesia has introduced TP.ai FAB at its Jakarta facility, presenting a new platform designed to improve how organisations manage customer interactions through advanced automation and data intelligence. The launch marks a further step in the company’s shift towards...

EngageLab launches LiveDesk to advance enterprise CX capabilities across global markets

3 months ago

Rei Fortes

Singapore – EngageLab has debuted LiveDesk, an AI-enabled customer service platform designed to strengthen how enterprises manage interactions across multiple digital channels. The platform combines automated systems with human support teams, following the philosophy of ‘AI Agent x Human Agent’...

Is your data ready for AI? Why customer experience hinges on trusted information

3 months ago

Rei Fortes

In today’s hyper-competitive digital economy, customer experience (CX) is the battleground on which Singaporean organisations win or lose. Whether you are a university attracting students, a bank engaging clients, or a retailer serving consumers, every interaction matters. Customers expect seamless,...

Tata Communications acquires 51% of Commotion Inc, expanding its AI capabilities

3 months ago

Rei Fortes

Mumbai, India – Tata Communications has taken a majority stake in Commotion Inc., securing 51% of the company as part of its strategy to deepen the use of AI across its global technology portfolio. Commotion, which operates in India and the United States, develops enterprise software centred...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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