Tag: CX

Thai Airways taps IBS Software to modernise 'Royal Orchid' loyalty programme

4 weeks ago

Rei Fortes

Bangkok, Thailand – Thai Airways International has partnered with IBS Software to enhance and modernise its Royal Orchid Plus loyalty programme through the implementation of the iLoyal platform. The initiative forms part of the airline’s wider digital transformation strategy aimed at delivering more...

Qualtrics appoints Raen Lim as managing director for APJ leading AI adoption and growth across the region

1 month ago

Rei Fortes

Singapore – Qualtrics has named Raen Lim as managing director for Asia Pacific and Japan (APJ). In her new role, Raen will oversee regional operations and drive the company’s next phase of expansion, with a focus on helping organisations enhance customer and employee experiences through the adoption...

Meta rolls out Business AI on Messenger to boost customer engagement for Philippine enterprises

1 month ago

Rei Fortes

Manila, Philippines – Meta has announced the launch of Business AI on Messenger in the Philippines, expanding its suite of tools designed to help local enterprises strengthen customer engagement through artificial intelligence. The introduction of Business AI reflects Meta’s ongoing efforts to support...

Toku expands regional compliance capabilities with new branch in Taiwan

1 month ago

Rei Fortes

Taipei, Taiwan – Toku, a Singapore-based provider of AI-powered customer experience (CX) solutions for enterprises, has opened a new branch in Taiwan to strengthen its operational framework and enhance service delivery across the Asia-Pacific region. The establishment of the Taiwan branch supports...

Lolitta Suffian on new senior CX role at BSN, insights on developing impactful CX strategies

1 month ago

Rei Fortes

Kuala Lumpur, Malaysia – Lolitta Suffian has recently stepped into the role of senior vice president for customer experience at Bank Simpanan Nasional (BSN), following four years of leading customer experience at Telekom Malaysia. With AI at the forefront of digital transformation around the...

Maxis launches generative AI-powered in-app assistant developed with Google Cloud

1 month ago

Rei Fortes

Kuala Lumpur, Malaysia – Maxis has introduced Miya (Maxis Intelligence, Your Assistant), becoming the first telecommunications operator in Malaysia to launch a generative AI-based conversational assistant within its mobile app, developed in collaboration with Google Cloud. The assistant is powered...

Infosys launches AI-powered customer experience suite for Salesforce global users

1 month ago

Rei Fortes

Bengaluru, India – Infosys, a global provider of digital services and consulting, has introduced the Infosys Customer Experience Suite for Salesforce, a set of integrated solutions designed to strengthen enterprise digital transformation. Expanding on its longstanding collaboration with Salesforce,...

Appier, VitaDairy to advance AI-driven customer engagement and digital growth in Vietnam

1 month ago

Rei Fortes

Ho Chi Minh, Vietnam – Appier, an AI-native software company specialising in marketing and advertising technology, has entered into a strategic collaboration with VitaDairy, one of Vietnam’s leading immunity-focused dairy brands. The partnership aims to apply Appier’s AI-driven solutions to strengthen...

Tata Communications introduces voice AI platform to enhance customer journeys across BFSI industries

1 month ago

Rei Fortes

Mumbai, India – Tata Communications has launched its new voice AI platform, designed to enhance customer engagement across the banking, financial services, and insurance (BFSI) sector. The platform incorporates agentic artificial intelligence to enable real-time, speech-to-speech interactions...

Oracle introduces AI agents to enhance marketing, sales, and service operations globally

1 month ago

Rei Fortes

Singapore – Oracle has introduced role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders identify new revenue opportunities. These agents are embedded within marketing, sales, and service workflows to improve operational efficiency and support the...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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