Tag: customer experience

Infosys x SAP Emarsys_11zon
Infosys, SAP Emarsys collaborate for enhanced revenue growth, customer experience
Bengaluru, India – Digital services and consulting firm Infosys has recently announced a strategic partnership with cloud-based omni-channel customer engagement platform SAP Emarsys to help businesses respond to the increasing need for seamless customer engagement. In this collaboration, the...
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Skyro, ADVANCE
Skyro, ADVANCE.AI join forces to offer streamlined, customer-focused financial services across PH
Manila, Philippines – Skyro, a financial technology firm, has recently announced that it has formed a strategic partnership with digital identity verification and risk management solutions firm ADVANCE.AI, with the goal of providing simple, secure, and customer-focused financial services in the Philippines. In...
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1Tencent Cloud to advance customer service, banking transaction services with recent BRI, Hi Cloud Indonesia partnership_11zon
Tencent Cloud to advance customer service, banking transaction services with recent BRI, Hi Cloud Indonesia partnership
Jakarta, Indonesia – As part of its efforts to enhance customer service and transaction services, Tencent Cloud has recently announced a strategic partnership with PT. Bank Rakyat Indonesia (Persero) Tbk. (BRI) and Hi Cloud Indonesia, formalised through a memorandum of understanding. This collaboration...
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Infosys, ServiceNow expand partnership to transform customer experiences with gen AI industry solutions_11zon
Infosys, ServiceNow expand partnership to transform customer experiences with gen AI industry solutions
Global – Infosys, a digital services and consulting firm, has announced recently that it has expanded its partnership with ServiceNow, a software development firm, aiming to revolutionise customer experiences with industry solutions powered by generative artificial intelligence.This collaboration...
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Aquisition_UpTech_11zon
Toku to acquire SG-based AiChat for advanced customer experience solutions across APAC
Singapore – Toku, a cloud communications provider, has recently announced its plans to acquire AiChat, a Singapore-based AI-powered conversational customer experience platform. This strategic acquisition intends to offer Asia-Pacific organisations 360-degree tailored customer engagement solutions. For...
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Vonage TL_UpTech_11zon (1)
Fixing customer experience pain points with artificial intelligence
Consumers’ expectations are at an all-time high, particularly when it comes to customer experience (CX). In Asia Pacific (APAC), businesses are under increasing pressure to meet and exceed customer expectations. The recent Vonage Global Customer Engagement Report 2024 found that 80% of APAC customers...
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Report_UpTech (1)_11zon
More than half of Gen Z shoppers prefer platforms with easy search, user reviews: report
Kuala Lumpur, Malaysia – Around 60% of Gen Z shoppers indicated that they prioritise platforms with easy search, comparison functionalities, and helpful reviews. This is according to Shopee’s latest ‘Engaging Generation Z Shoppers in the Digital Era’ report, emphasising the importance of creating...
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StarHubxQualtrics Partnership_UpTech_11zon (1)
StarHub, Qualtrics partnership to drive better customer experience, growth, and market share in Singapore
Singapore – Aiming to enhance its market share and drive growth, Singapore-based communications, entertainment, and digital services firm StarHub has announced that it has recently established a strategic partnership with experience management company Qualtrics. This multi-year agreement enables...
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Vonage_UpTech_11zon
Vonage to empower businesses with latest AI-powered conversational commerce solutions
Singapore – Cloud communications firm Vonage has recently introduced its latest conversational commerce solution powered by artificial intelligence, with the goal of empowering businesses with the necessary tools to create real-time and personalised connections with customers across platforms.For...
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Yellow
Why is email automation crucial for an effective omnichannel customer service strategy?
The Philippines holds the prestigious title of being the world’s largest contact centre hub. However, in recent years, Filipino customer service agents have faced a tidal wave of dynamic industry changes, particularly in response to evolving customer expectations. The rise of instant-gratification-seeking...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.