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Tag: customer experience

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Vonage to empower businesses with latest AI-powered conversational commerce solutions
Singapore – Cloud communications firm Vonage has recently introduced its latest conversational commerce solution powered by artificial intelligence, with the goal of empowering businesses with the necessary tools to create real-time and personalised connections with customers across platforms.For...
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Yellow
Why is email automation crucial for an effective omnichannel customer service strategy?
The Philippines holds the prestigious title of being the world’s largest contact centre hub. However, in recent years, Filipino customer service agents have faced a tidal wave of dynamic industry changes, particularly in response to evolving customer expectations. The rise of instant-gratification-seeking...
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LandBank to drive customer convenience, financial service accessibility with recent digitalisation efforts
Manila, Philippines – As part of its efforts to elevate customer convenience and accessibility to financial services, the LandBank of the Philippines has recently announced that it is prioritising the adoption of new technologies across the bank’s operations. This strategic move aligns with the...
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Exploring the future of CX: Vonage’s Sunny Rao delves into the essential role of emerging CX trends
With the current industry shifts in the customer experience landscape, it’s no surprise that integrated interactions with artificial intelligence are at the forefront of redefining how businesses communicate with and respond to customers.However, while these trends signify emerging opportunities for...
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Only 12% of Singaporean brands utilise AI for enhanced customer experience: report 
Singapore – Despite the widespread acceptance of AI-assisted interactions, a recent Adobe report revealed that only more than 1 in 10 brands in Singapore use generative AI to elevate the customer experience, despite almost half (42%) of consumers choosing these tools over human interactions.In this...
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Singtel, Google team up to improve SG mobile messaging experience, service delivery
Singapore – Communications technology group Singtel has announced its recent strategic partnership with Google, providing opportunities for its business customers to enhance their mobile messaging experience and elevate service delivery. in SingaporeIn this collaboration, Singtel is set to offer Rich...
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Genesys announces acquisition of Radarr Technologies to drive proactive, prescriptive customer experience
Singapore – Aiming to provide a unifying customer experience, global cloud leader Genesys recently announced its strategic acquisition of social and digital intelligence company Radarr Technologies, equipping organisations with proactive and prescriptive customer loyalty, business operations, and a competitive...
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Joyned, Gratifii upgrade loyalty and engagement offers with latest partnership
Australia – Israel-based service travel sector innovator Joyned has recently announced its strategic partnership with loyalty and rewards system provider Gratifii, aiming to provide enhanced loyalty and engagement programmes through a consolidated platform.In this collaboration, the two companies...
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UPTECH MEDIA 2
Around 80% of APAC consumers consider exploring alternatives due to poor user experience: report
Singapore – Following the persistent negative feedback from consumers on business communications, Vonage’s latest report revealed that the majority of APAC consumers are gearing towards exploring alternative options due to unsatisfactory experiences. This emphasises the need to leverage artificial intelligence...
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UPTECH MEDIA 2
Yellow.ai, Infobip join forces to bolster AI-driven conversational journeys 
Kuala Lumpur, Malaysia – In a collaborative effort to harness AI-driven conversational journeys, customer service automation company Yellow.ai has recently established a strategic partnership with cloud communications platform Infobip.This collaboration intends to leverage the combined strengths of...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.