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Sunway Group taps Rimini Street to advance software support, managed services for staff AI, CX projects

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Azunta Gaviola

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2 weeks ago

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Singapore – IT services and consulting firm Rimini Street has recently announced that Malaysia’s Sunway Group has selected its Rimini ONE service, aimed at enhancing the brand’s software support and capabilities. Said solution combines Rimini Support and Rimini Manage services, which further focuses on optimising IT spending, and reallocating resources towards strategic digital transformation initiatives.

As Sunway’s trusted IT partner, Rimini Street will be able to deliver numerous benefits, including direct access to a dedicated Primary Support Engineer (PSE) backed by the expertise and knowledge of hundreds of engineers across the globe. 

The company can also expect expert support and management of its software, including support for customisations at no extra charge, as well as a guaranteed 15 additional years of stable, reliable, and compliant ERP investment.

Lastly, the said collaboration also includes savings of 50% on annual support fees and up to 90% on total support costs.

Speaking about the endeavour, Kevin Khoo, chief information officer at Sunway, shared, “Rimini Street has enabled our acceleration in the digital adoption journey by providing cost savings which we reinvested back into technology initiatives, has given us peace of mind with our system support needs, and confidence in our ability to explore new opportunities because we know Rimini Street will always be able to support us.” 

He further notes, “JD Edwards made it so easy for us to customise to meet our business needs. We put in our best practices into the system and created a centre of excellence that can do a lot of JD Edwards implementation customisation by ourselves.”

“But when we had to do a software upgrade, the process cost a lot, not only the dollar value but also the downtime associated with the upgrades and the people that we have to put into the project, which includes implementation, testing, and support after the upgrade,” explained Kevin. 

“The people that we have doing the upgrade, we could have found better use for them. There are many digital initiatives the group would like to embrace. However, because of the resources that were stuck in the upgrade process, these projects were constantly pushed behind,” he also added. 

Meanwhile, Kevin further recalled, “Here we are fighting fire, and all we can do is wait. Oracle typically does not support customisations and will begin to ask questions such as, ‘Is this part of their work, or is this something that we have to address ourselves? ’”

“The cost savings from Rimini Street have given us the opportunity to invest in innovation, especially AI. Every dollar we’ve saved has been reinvested to strategic technology adoption that aligns with our key business goals,” said Khoo. 

“Without Rimini, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward,” concluded Kevin.

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