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Gupshup, Tonik Bank partnership to enhance customer experience with launch of gen AI chatbot

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Azunta Gaviola

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2 weeks ago

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Manila, Philippines – IT services and consulting firm Gupshup has recently announced its strategic collaboration with Tonik Bank, aiming to provide a generative AI chatbot for Tonik’s mobile app.

This partnership will provide Tonik’s customers with instant and accurate answers to frequently asked questions, transforming the way they interact with their bank.

For this initiative, the generative AI chatbot will be powered by Gupshup’s advanced natural language processing and machine learning technologies. This is designed to understand and respond to customer queries with human-like precision and empathy.

It can also engage in contextual conversations, providing personalised and relevant information to each customer. By integrating the chatbot into their mobile app, Tonik Bank intends to provide their customers with instant access to information, reducing wait times and improving overall satisfaction.

Sateesh Reddy, deputy chief technology officer at Tonik Bank, said, “The integration of Gupshup’s ACE LLM into our operations has been truly transformative. We’ve witnessed significant value in its ability to automate routine tasks, elevate customer service, and boost our overall efficiency. This technology has the potential to revolutionise our operations, and we are excited to further explore its capabilities and implement it across our business.”

Beerud Sheth, co-founder and chief executive officer at Gupshup, said, “Our partnership with Tonik Bank exemplifies the future of BFSI. As the sector evolves, Gen AI will be crucial to deliver seamless, personalised, and efficient customer experiences. Our chatbot solution is designed to do just that, empowering banks like Tonik to focus on what matters most—building strong relationships with their customers.”

The generative AI chatbot solution is expected to generate significant cost savings for Tonik, with an estimated total of over US$20m over the next three years.

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