Singapore – Workato, an enterprise automation platform, has recently introduced a new partnership with global shipping container lessor Seaco aimed at driving agility and market responsiveness across its business.
In this collaboration, the two will focus on redefining Seaco’s strategies for customer engagement while enhancing sales operational excellence across the organisation.
Workato will also allow Seaco to develop a comprehensive customer segmentation strategy, improve touchpoints for customer interaction, and introduce intelligent workflows. These intelligent workflows are designed to further streamline quotes, contracts, and customer data.
Moreover, Seaco is set to establish an accurate source of truth for core workflows within the company, powering better strategic planning, pricing decision-making, and credit approval processes.
Using Workato’s orchestration platform capabilities, it also aspires to eliminate manual processes, establish clear standard practices and audits for workflows, and harmonise the use of multiple tools across the organisation.
As a result, this strategic approach will allow Seaco to offer a streamlined customer experience, set new standards for service delivery, and enhance overall customer satisfaction and business performance.
Damian Leach, chief information officer at Seaco, said, “Seaco’s partnership with Workato is game-changing because it’ll allow us to unlock the kind of agility and responsiveness that you’ve never seen before. It’s no longer about pure play automation or integration, or even AI.”
“By unifying these into a cohesive enterprise orchestration strategy, we’ll completely reimagine mission-critical processes so as to adapt at speed and deliver greater value to our customers,” added Leach.
June Lee, SVP and GM, Asia Pacific at Workato, also stated, “Seaco is a world leader in the shipping industry with a reputation for innovation and leading transformative change in the container leasing sector. We’re proud to be their chosen technology provider in orchestrating transformation across their entire organisation.”
“Seaco’s vision of unifying integration, automation, and AI on one platform aligns strategically with Workato’s core strengths and capabilities. We’re excited to build an agile and responsive enterprise orchestration roadmap for Seaco as they scale transformation at speed throughout their enterprise,” she further explained.
Over the next year and a half, Seaco intends to launch more than 9 projects with expectations that its collaboration with Workato will save more than 3.5-man days on every transaction and over 1700-man hours over the course of 3 years.
