Tag: customer engagement

Sprinklr acquires ViralMoment assets to strengthen multimodal customer intelligence offering

1 week ago

Teddy Cambosa

Sprinklr said many existing social listening and Voice of the Customer (VoC) programmes remain focused on text-based analysis, limiting visibility into customer signals expressed through visual and audio content.

GTM leaders seek faster revenue growth as questions over AI ROI persist, research finds

2 weeks ago

Teddy Cambosa

The findings suggest that while organisations continue to invest in AI, customer-facing teams remain central to growth strategies.

HEINEKEN inaugurates first GenAI Lab in SG to harness innovation, boost customer engagement

1 year ago

Azunta Gaviola

Singapore – HEINEKEN, a multinational brewing company, has recently announced the inauguration of its first Global Generative AI Lab in Singapore, marking a significant step toward leveraging AI. This strategic initiative aims to drive growth, boost productivity, and enhance customer engagement across...

Qualtrics launches AI-driven capabilities for smarter customer engagement, experience

1 year ago

Azunta Gaviola

Singapore – Qualtrics, an experience management firm, has recently launched new AI-powered innovations that offer quick and simple ways to analyse customer feedback across all channels and specific locations. These new capabilities empower organisations to proactively improve customer relationships...

Braze, Shopify new collaboration to bring new features for more personalised engagement

1 year ago

Azunta Gaviola

Singapore – Braze, a customer engagement platform, has recently announced its latest collaboration with Shopify to bring together new features and templates to personalise shopper engagement. With these capabilities, e-commerce marketers can now have access to real-time visibility into individual...

Twilio, Singtel to offer RCS business messaging in SG with recent collaboration

1 year ago

Azunta Gaviola

Singapore – Twilio, a customer engagement platform, has announced that it has partnered with telecommunications company Singtel to equip Singapore-based businesses with a trusted messaging platform, responsible for seamless customer engagement within mobile inboxes. This partnership comes...

ChatGenie’s latest AI-powered multi-agent framework to transform customer engagement in PH

1 year ago

Azunta Gaviola

Manila, Philippines – ChatGenie, a customer engagement solutions firm, has recently launched an AI-driven multi-agent framework poised to enhance the Philippine Business Process Outsourcing (BPO) sector by improving the roles of traditional customer service agents. In this particular initiative, said...

AUSIEX elevates operational capabilities, CX efforts with NICE CXone integration

1 year ago

Azunta Gaviola

Singapore – NICE, a software development firm, has recently unveiled the successful implementation of the NICE CXone cloud-native contact centre platform into the business operations of multinational trading technology company AUSIEX. This strategic integration is designed to enhance its operational...

Netcore Cloud’s new partnership with Google Cloud to enhance marketing tech, customer engagement with AI

1 year ago

Azunta Gaviola

Singapore – Netcore Cloud, a marketing tech and customer engagement solutions firm, has recently expanded its collaboration with Google Cloud with the goal of advancing its product discovery, AI-powered search, merchandising, and customer engagement marketing platforms. Leveraging Google Cloud’s...

ChatGenie launches multi-AI agent framework, announces Meta team-up

1 year ago

Teddy Cambosa

As the demand for AI-driven customer engagement solutions continues to rise, ChatGenie is positioned to meet this growing market need with its enhanced capabilities.

Video Title Here: The Indonesian on-ground activation status

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Tag: customer engagement

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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