Tag: customer engagement

Braze signs strategic collaboration agreement with AWS to expand generative AI capabilities

2 days ago

Bernard Parado

Singapore – Braze and Amazon Web Services (AWS) have signed a strategic collaboration agreement (SCA) that deepens their work on generative AI and industry solutions, the Nasdaq-listed company announced. As part of the partnership, Braze has integrated Amazon Bedrock into BrazeAI Agent Console, its...

Agentic search use grows around 200% as shopping journeys begin in AI chats, report finds

Agentic search use sees significant growth as shopping journeys begin in AI chats, report finds

2 days ago

Bernard Parado

Singapore – Agentic search has become the first step in the shopping journey for a growing number of consumers, with its use rising 200% year over year, according to Salesforce. The report draws on surveys of 3,450 commerce professionals, 100 of whom are from Singapore. It also includes a survey of...

Allianz Partners launches Metaportal platform for configurable travel insurance

5 days ago

Bernard Parado

Brisbane, Australia – Allianz Partners has launched Metaportal, a digital platform that lets banks and loyalty partners offer configurable travel insurance to their customers, the company announced. The launch comes as Australian financial institutions respond to regulatory reforms affecting interchange...

Superbench, HitPay join forces to simplify payments for Southeast Asian SMEs

1 month ago

Bernard Parado

Singapore – Superbench, an AI-powered customer engagement platform for business-to-consumer (B2C) service businesses, has partnered with HitPay, a Southeast Asian payment platform for small and medium enterprises (SMEs). The partnership brings together customer engagement and payment processing under...

Appistoki opens Salesforce Data and AI Centre of Excellence in Taguig, targets Philippine real estate sector

1 month ago

Bernard Parado

Philippines – Appistoki, a Novare Channel Partner, has launched a Salesforce Data and AI Centre of Excellence (CoE) at Novare’s headquarters in Bonifacio Global City, Taguig. The facility opened on 27 August 2026, marking a fresh push to accelerate AI-driven enterprise transformation across the...

APAC businesses ramping up AI-driven fraud defenses amid rise in automated attacks

2 months ago

Teddy Cambosa

Some territories continue to experience elevated rates of suspicious authentication activity, suggesting ongoing structural fraud patterns rather than isolated attacks.

Sprinklr unveils AI features aimed at accelerating real-time customer engagement

2 months ago

Teddy Cambosa

According to Sprinklr, the latest release reflects a shift from using dashboards primarily for analysis toward systems that can interpret customer signals and enable immediate action.

Akkasha Sultan appointment Ping Identity

Ping Identity names Akkasha Sultan to lead APJ growth and market expansion

3 months ago

Aliza Carmona

Singapore – Enterprise identity security company Ping Identity has named Akkasha Sultan as Senior Vice President and General Manager for Asia Pacific and Japan (APJ), as the company looks to accelerate growth and deepen customer engagement across the region. In the role, Sultan will lead Ping...

Sprinklr acquires ViralMoment assets to strengthen multimodal customer intelligence offering

3 months ago

Teddy Cambosa

Sprinklr said many existing social listening and Voice of the Customer (VoC) programmes remain focused on text-based analysis, limiting visibility into customer signals expressed through visual and audio content.

GTM leaders seek faster revenue growth as questions over AI ROI persist, research finds

3 months ago

Teddy Cambosa

The findings suggest that while organisations continue to invest in AI, customer-facing teams remain central to growth strategies.

Video Title Here: The Indonesian on-ground activation status

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Tag: customer engagement

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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