Bengaluru, India – Infosys, a digital services and consulting firm, has announced that it has recently expanded its partnership with Microsoft to expedite the integration of generative AI and Microsoft Azure among customers.
In this partnership, they also intend to help their clients maximise the benefits of technology investments and achieve transformative results.
According to the firm, Infosys was further selected by Microsoft as a key strategic partner to assist in handling cloud and AI workloads for its enterprise clients. This move allows them to incorporate Microsoft’s generative AI tools into its Solution IP portfolio, providing clients with innovative capabilities to enhance cost-efficiency, scalability, and agility.
With the partnership aiming to improve customer experiences and promote widespread AI adoption, the initiative’s scope encompasses a range of benefits, including Infosys’ domain expertise with Finacle alongside Microsoft’s advanced capabilities, which will enable financial institutions to engage, innovate, operate, and transform more efficiently.
In terms of healthcare, the Infosys Helix, a next-gen healthcare payer platform built on Microsoft Azure, uses AI/ML automation to optimise patient outcomes, will offer access to care, and enhance constituent experiences while also optimising processes and reducing costs.
The supply chain sector will also see streamlined processes and increased agility through the combined strengths of TradeEdge and Azure OpenAI services. Meanwhile, Microsoft’s generative AI and Infosys Live Operations platforms will deliver enhanced connectivity and customer experiences.
In addition, the Infosys Energy Management Solution, coupled with Microsoft’s commitment to sustainability, will expedite the NetZero journey for customers.
Lastly, Infosys Cortex, an AI-driven customer engagement platform, incorporates Microsoft GenAI and Copilot to provide specialised and individualised copilot assistance to every member of a customer service organisation.
Since many of these solutions are available on Azure Marketplace, customers can now tap into their Microsoft Azure Consumption Commitment (MACC), fostering a mutually beneficial value proposition.
Anand Swaminathan, EVP and global industry leader in communications, media, and technology at Infosys, said, “This collaboration addresses various business problems by delivering heightened value to clients through a customer-centric approach, providing scalability, agility, and cost-efficiency across key sectors like finance, healthcare, supply chain, and telecommunications.”
“As Infosys and Microsoft embark on this transformative journey together, we are poised to redefine industry standards and empower organisations to thrive in the era of generative AI,” added Swaminathan.
Nicole Dezen, chief partner officer at Microsoft, said, “Our expanded collaboration with Infosys will transform industries, enhance business operations, elevate employee experiences, and deliver new value for customers.”
“Together, we will harness the power of generative AI to deliver innovative solutions, drive AI adoption, and enable unprecedented innovation for customers,” Dezen concluded.
Both companies are also working together on best practices for responsible AI, with Infosys being a key partner in the Microsoft Responsible AI Partner Initiative. This move enables them to contribute to the development of ethical AI guidelines through Infosys’ Responsible AI (RAI) Office.
Skilling efforts are also part of the collaboration, ensuring that the workforce is equipped with the necessary expertise to support these initiatives.
