Kawasaki, Japan – Fujitsu, an IT services and solutions company, has recently developed a new training platform designed to accelerate digitalisation amongst employees of Seven-Eleven Japan.
The platform, developed using Fujitsu’s Digital Touchpoint, offers tailored channels and experiences based on customers’ digital literacy. It also provides a robust learning environment that supports the understanding and execution of convenience store operations.
Some more significant features of this solution include enabling real-time skill tracking, enhancing employee readiness, improving retention, and easing the training workload for franchise owners and store managers. The platform will reach over 400,000 employees at Seven-Eleven Japan’s 22,000 stores.
Said solution also allows store employees to monitor their real-time progress in mastering operational skills via mobile devices and tablets that will be set up in-store.
In fact, customisable courses empower employees to learn at their own pace, while owners and store managers benefit from real-time insights into employee progress, facilitating improved communication and more precise coaching.
Meanwhile, the intuitive interface allows for easy access to crucial information, including manuals, enabling efficient customer service.
The platform launched in some directly managed stores in Japan on March 25, 2025.
In the future, Fujitsu also shared that the platform will evolve further into a store operation and talent development support solution under Fujitsu Uvance.
The project will incorporate advanced technologies such as AI and data analysis, aiming to promote communication within stores and between multiple stores operated by the same owner, maximise customer satisfaction, and contribute to increased store sales and profitability.
