Singapore – DXC Technology has completed the organisation-wide implementation of Amazon Quick, an AI-enabled digital workspace, across approximately 115,000 employees in 70 countries. The company has also established a DXC Amazon Quick Practice to support enterprises deploying and managing AI within complex, multi-vendor technology environments.
The internal deployment is among the largest of Amazon Quick to date and reflects DXC’s “Customer Zero” approach, under which new technologies are first adopted within its own operations before being introduced to clients. This model enables testing under enterprise-grade security, governance and compliance requirements, with the resulting operating frameworks applied to customer engagements.
The rollout was designed to improve how employees access information, collaborate, and deliver services across a globally distributed workforce. Amazon Quick connects users to data across multiple systems while maintaining established access controls.
As part of the programme, DXC introduced a central AI advisory agent providing access to AI-related resources and tools. Additional role-specific agents, including a supply chain-focused tool, were also deployed to support operational decision-making.
“We’ve seen firsthand how AI, when connected to the way people work and the processes they rely on, can reduce friction, improve decision-making, and help teams operate more effectively with the right guardrails in place,” Russell Jukes, chief digital information officer at DXC Technology, commented.
“That experience now directly informs how we help our customers move beyond pilots and activate AI across their enterprises.”
DXC integrated AI capabilities into existing workflows that streamlined access to information and supported faster decision-making across business units. Lessons from the internal implementation are intended to inform client engagements, particularly for organisations seeking to move AI initiatives from pilot stages into full production.
The newly formed DXC Amazon Quick Practice will draw on the company’s Amazon-certified professionals and AI specialists, using governance models and deployment methods developed during its own rollout. Multidisciplinary teams will work with clients to identify priority use cases and deploy pre-configured AI solutions spanning research, analytics and automation.
“DXC has proven the power of Quick by successfully integrating into the day-to-day workflows of 115,000 employees across 70 countries,” Jose Kunnackal John, director of Amazon Quick, shared.
“Together, through the DXC Amazon Quick Practice, we’re well positioned to provide enterprises a proven, confident path to roll out AI at scale within the systems and data they already use.
The initiative builds on DXC’s long-standing relationship with Amazon and is intended to support enterprises embedding AI within existing infrastructures while maintaining security, compliance and operational resilience.
