Category: CX

8x8 expands ‘AI Studio’ capabilities with real-time voice translation and new AI features

4 months ago

Teddy Cambosa

The new translation feature builds on earlier AI model enhancements within the platform, including support for OpenAI’s GPT-Realtime-2 model, which the company said improves transcription accuracy for accented and non-native speech.

VIB expands Salesforce deployment to strengthen AI and customer experience capabilities

4 months ago

Teddy Cambosa

The Vietnamese lender said the initiative aims to help unify customer information, provide frontline employees with a more comprehensive view of customer profiles and interactions, and improve engagement across digital and physical banking channels.

Ping Identity expands ‘Runtime Identity’ for AI agents across AWS, Google Cloud, and Cloudflare

4 months ago

Teddy Cambosa

Ping Identity said the expanded integrations are intended to help enterprises scale AI deployments while maintaining governance, visibility, and control over AI-driven operations.

Singapore leads APAC in AI customer communications deployment but records high rollback rate

4 months ago

Teddy Cambosa

The report suggests that enterprises have moved beyond the challenge of testing AI systems and are now confronting issues related to performance, reliability, and operational control once deployments go live.

MY-based Respond.io raises $62.5m to expand AI-powered customer conversation platform in North America, Europe

4 months ago

Teddy Cambosa

The funding round was led by Camber Partners, with participation from Endeavor Catalyst and existing investors.

From ambition to outcomes: IBM Philippines' Leo Capinpin on making AI work at scale

4 months ago

Teddy Cambosa

Speaking to UpTech Media, Leo shares how his focus is on helping enterprises build trusted AI foundations while preparing for emerging technologies that could reshape how organisations operate in the years ahead.

Salesforce agrees to acquire AI customer service firm Fin for $3.6b

4 months ago

Teddy Cambosa

The proposed acquisition, which remains subject to customary closing conditions and regulatory approvals, is expected to close during the fourth quarter of Salesforce's fiscal year 2027.

Tencent Cloud introduces AI agents and model platform to support enterprise adoption in Southeast Asia

4 months ago

Teddy Cambosa

The company said its AI ecosystem is designed to enable organisations to deploy tools such as WorkBuddy and Miora while maintaining governance and compliance requirements.

Sprinklr acquires ViralMoment assets to strengthen multimodal customer intelligence offering

4 months ago

Teddy Cambosa

Sprinklr said many existing social listening and Voice of the Customer (VoC) programmes remain focused on text-based analysis, limiting visibility into customer signals expressed through visual and audio content.

CloudMile, Google Cloud launch AI experience center in Malaysia

4 months ago

Teddy Cambosa

The center features interactive demonstration zones focused on Gemini Enterprise and equipped with Google Chromebooks, allowing business leaders and decision-makers to test AI-powered workplace applications

Video Title Here: The Indonesian on-ground activation status

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Category: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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