Category: CX

Lion Parcel integrates Salesforce’s AI capabilities for improved customer service, problem solving processes
Lion Parcel integrates Salesforce’s AI capabilities for improved customer service, problem solving processes
Indonesia – Lion Parcel, a logistics service provider based in Indonesia, has announced its latest collaboration with customer relationship management firm Salesforce. This partnership intends to optimise customer service using the integration of generative artificial intelligence. With this...
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Salesforce to elevate chatbot user experiences with launch of ‘Einstein Service Agent’
Salesforce to elevate chatbot user experiences with launch of ‘Einstein Service Agent’
Singapore – Salesforce, a customer relationship management firm, has announced the launch of its first fully autonomous Einstein Service Agent. This strategic launch enables the firm to offer chatbots with the ability to understand and take action on a broad range of service issues without relying on...
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1_GSIS, PLDT expanded partnership to ensure service efficiency, security amidst natural calamities_11zon
GSIS, PLDT expanded partnership to ensure service efficiency, security amidst natural calamities
Manila, Philippines – In a bid to further enhance its disaster recovery and business continuity capabilities, the Philippines’ Government Service Insurance System (GSIS) has recently announced that it has expanded its partnership with PLDT Enterprise and VITRO Inc. This strategic collaboration is aimed...
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Singtel, SK Telecom join forces to drive telco tech innovation, network advancements_11zon
Singtel, SK Telecom join forces to drive telco tech innovation, network advancements
Singapore – Telecommunications firm Singtel has recently announced that it has signed a memorandum of understanding with South Korean mobile carrier SK Telecom to work together on developing next-generation telecommunications networks over the next two years.This strategic partnership is set to drive...
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Travel tech firm Vouch to elevate visitor engagement, operational efficiency with launch of new AI chatbot at The Intan_11zon
Travel tech firm Vouch to elevate visitor engagement, operational efficiency with launch of new AI chatbot at The Intan
Singapore – Travel tech firm Vouch has recently announced the integration of its newest innovation, titled VAI, highlighting a chatbot that improves operational efficiency and visitor engagement at The Intan’s website.  This AI-powered chatbot on The Intan’s website offers features including...
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2_OCBC Indonesia to offer personalised recommendations, real-time intelligence through Cloudera’s gen AI solutions
OCBC Indonesia to offer personalised recommendations, real-time intelligence through Cloudera’s gen AI solutions
Indonesia – Banking firm OCBC Indonesia has recently announced its plans to incorporate generative AI and advanced data management systems through a collaborative endeavour with data company Cloudera. This initiative intends to offer personalised recommendations and real-time intelligence, thereby enhancing...
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Gupshup, Tonik Bank partnership to enhance customer experience with launch of gen AI chatbot_11zon
Gupshup, Tonik Bank partnership to enhance customer experience with launch of gen AI chatbot
Manila, Philippines – IT services and consulting firm Gupshup has recently announced its strategic collaboration with Tonik Bank, aiming to provide a generative AI chatbot for Tonik’s mobile app.This partnership will provide Tonik’s customers with instant and accurate answers to frequently asked...
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LBC advances logistics, customer service capabilities with PLDT collaboration_11zon
LBC advances logistics, customer service capabilities with PLDT collaboration
Manila, Philippines – LBC, a Philippine express courier, cargo, and money remittance service firm, has recently announced its latest collaboration with PLDT Enterprise. Through this partnership, the company intends to utilise FlutterFlow, a Google Cloud marketplace solution through ePLDT, to...
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Around 49% of consumers prefer brands to be open about AI, customer data use report report (1)_11zon
Around 49% of consumers prefer brands to be open about AI, customer data use: report: report
Singapore – As artificial intelligence becomes widely adopted, a recent report by customer engagement platform Twilio revealed that nearly half (49%) of the respondents admitted that they would trust brands more if they openly acknowledged their use of customer data and AI-driven interactions.This...
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1_JCB, iMago to leverage ultra-wide band, bluetooth low energy for new shopping experience_11zon
JCB, iMago to leverage ultra-wide band, bluetooth low energy for new shopping experience
Tokyo, Japan – Global payment firm JCB has recently unveiled that it has partnered with business consulting firm iMago to bring together Chikazuite-Check, a new shopping experience that leverages ultra-wide band and Bluetooth low energy.  This new shopping project is a single-stop solution,...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.