Category: CX

Gupshup, Tonik Bank partnership to enhance customer experience with launch of gen AI chatbot_11zon
Gupshup, Tonik Bank partnership to enhance customer experience with launch of gen AI chatbot
Manila, Philippines – IT services and consulting firm Gupshup has recently announced its strategic collaboration with Tonik Bank, aiming to provide a generative AI chatbot for Tonik’s mobile app.This partnership will provide Tonik’s customers with instant and accurate answers to frequently asked...
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LBC advances logistics, customer service capabilities with PLDT collaboration_11zon
LBC advances logistics, customer service capabilities with PLDT collaboration
Manila, Philippines – LBC, a Philippine express courier, cargo, and money remittance service firm, has recently announced its latest collaboration with PLDT Enterprise. Through this partnership, the company intends to utilise FlutterFlow, a Google Cloud marketplace solution through ePLDT, to...
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Around 49% of consumers prefer brands to be open about AI, customer data use report report (1)_11zon
Around 49% of consumers prefer brands to be open about AI, customer data use: report: report
Singapore – As artificial intelligence becomes widely adopted, a recent report by customer engagement platform Twilio revealed that nearly half (49%) of the respondents admitted that they would trust brands more if they openly acknowledged their use of customer data and AI-driven interactions.This...
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1_JCB, iMago to leverage ultra-wide band, bluetooth low energy for new shopping experience_11zon
JCB, iMago to leverage ultra-wide band, bluetooth low energy for new shopping experience
Tokyo, Japan – Global payment firm JCB has recently unveiled that it has partnered with business consulting firm iMago to bring together Chikazuite-Check, a new shopping experience that leverages ultra-wide band and Bluetooth low energy.  This new shopping project is a single-stop solution,...
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Vonage, Telstra forge alliance to expedite digital transformation using APIs_11zon
Vonage, Telstra forge alliance to expedite digital transformation using APIs
New Jersey, USA – In a bid to expedite digital transformation through application programming interfaces, global cloud communications firm Vonage has recently announced that it has signed a memorandum of understanding with telecommunications firm Telstra. This newly formed partnership brings...
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1_BPTN’s Jenius partners with Perx Technologies to bring enhanced customer engagement
Bank BTPN’s Jenius partners with Perx Technologies to bring enhanced customer engagement
Singapore – Jenius, a digital bank by Bank BTPN, has recently announced that it has partnered with Perx Technologies, aiming to transform the traditional banking experiences that are purely driven by needs and wants into a fun and game-like experience.In this collaboration, the two will introduce...
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1_Visa introduces new online toolkit to empower Filipino SME merchants, boost PH tourism_11zon (1)
Visa introduces new online toolkit to empower Filipino SME merchants, boost PH tourism
Philippines – Global digital payments leader Visa has recently announced the launch of its new online toolkit for small and medium enterprises to help Filipino merchants optimise the customer shopping experience and increase sales, particularly in the tourism sector. This initiative will take...
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Around 80% of service professionals anticipate customer service to propel revenue growth this year report_11zon
Around 80% of service professionals anticipate customer service to propel revenue growth this year: report
Singapore – Around 80% of service professionals anticipate customer service to contribute more revenue this year, according to the latest report by customer relationship management firm Salesforce. This follows AI enabling greater personalised experiences, with service teams being well positioned to...
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1Sunway Group taps Rimini Street to advance software support, managed services for staff AI, CX projects_11zon
Sunway Group taps Rimini Street to advance software support, managed services for staff AI, CX projects
Singapore – IT services and consulting firm Rimini Street has recently announced that Malaysia’s Sunway Group has selected its Rimini ONE service, aimed at enhancing the brand’s software support and capabilities. Said solution combines Rimini Support and Rimini Manage services, which further focuses...
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2_S P Setia, Ant Digital Technologies collaborate to redefine property development with new smart communities app_11zon
S P Setia, Ant Digital Technologies collaborate to redefine property development with new smart communities app
Kuala Lumpur, Malaysia – Property development firm S P Setia has recently announced the introduction of its latest app Setia Go, aiming to elevate the company’s smart communities. This strategic initiative will commence in partnership with Ant Digital Technologies’ cloud-to-end, one-stop solution,...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.