Category: CX

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Zendesk to empower businesses with enhanced outbound communication strategies, expanded Meta partnership
Singapore – Zendesk, a customer experience technology firm, has announced that it has recently expanded its partnership with Meta to assist businesses in enhancing their outbound communication strategies for customer experience.Through the initiative, Zendesk has introduced Relay, a new application...
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Financial services brands in SG lack competitive differentiation in CX: report
Financial services brands in SG lack competitive differentiation in CX: report
Singapore – The average industry scores remained mostly flat, indicating a lack of improvement in the overall CX quality, according to a new report from Forrester. It noted that a narrow gap between the top and bottom CX scores across all three industries points to a lack of competitive differentiation,...
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1_Red Hat, Globe partnership to modernise telco’s operational practices, customer experience
Red Hat, Globe partnership to modernise telco’s operational practices, customer experience
Manila, Philippines – PH-based telecommunications firm Globe has unveiled a new collaboration with open-source solutions provider Red Hat to modernise its IT infrastructure through Red Hat Open Innovation Labs. This strategic alliance intends to enhance the telco’s agility, scalability, and innovation,...
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Lila Tretikov to advise on Zendesk’s industry-leading AI solutions with recent appointment (1)
Lila Tretikov joins Zendesk’s board of director lineup for advisory role
Singapore – Customer experience technology firm Zendesk has announced the appointment of Lila Tretikov to its Board of Directors. Tretikov joins the current board to advise on Zendesk’s industry-leading AI offerings, with members including Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams,...
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Amdocs to empower PLDT’s network operations, customer experience with intelligent networking suite
Manila, Philippines – Global telecommunications technology firm Amdocs has recently announced that Philippines’ telco provider PLDT has adopted its operational support systems (OSS) platform. This partnership will allow PLDT to modernise, unify, and automate its network operations on the public cloud...
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Indosat’s latest digital solution to boost business revenue, customer satisfaction, and operational efficiency
Indosat’s latest digital solution to boost business revenue, customer satisfaction, and operational efficiency
Indonesia – Telecommunications provider Indosat Ooredoo Hutchison has recently unveiled a new digital solution powered by artificial intelligence. This initiative is designed to enable retail businesses to maximise their business revenues as well as elevate customer satisfaction and operational efficiency.Called...
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Doctor Anywhere, Zendesk partnership to expedite customer service, experience_11zon
Doctor Anywhere, Zendesk partnership to expedite customer service, experience
Singapore – Doctor Anywhere, a regional healthcare company, has recently announced its partnership with customer experience technology firm Zendesk to offer enhanced service capabilities and expanded support for its users using Zendesk’s suite. This includes tools like messaging, analytics, community...
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1_ePLDT elevates customer service with cloud solutions, Genesys partnership_11zon
ePLDT elevates customer service with cloud solutions, Genesys partnership
Manila, Philippines – IT service management firm ePLDT has recently unveiled its strategic collaboration with cloud service provider Genesys, bringing together cloud-based solutions intended to improve personalised customer experiences and workforce efficiency.Leveraging AI and Genesys’ cloud platform,...
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foodpanda, Visa’s Cybersource partnership to improve APAC’s customer experience checkout
Singapore – Online food and delivery platform foodpanda has announced that it has recently collaborated with payment gateway firm Cybersource to improve the company’s customer checkout experience. This strategic partnership will leverage frictionless payments in more than 10 markets across Asia-Pacific. foodpanda...
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3_ServiceNow, Boomi ink partnership for streamlined customer support, improved self-service experiences through AI_11zon
ServiceNow, Boomi ink partnership for streamlined customer support, improved self-service experiences through AI
Singapore – Software development firm ServiceNow has recently announced that it has partnered with intelligent integration and automation platform Boomi. This strategic collaboration is aimed at offering customers streamlined customer support and improved self-service experiences.Using ServiceNow’s...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.