Category: CX

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Genesys announces acquisition of Radarr Technologies to drive proactive, prescriptive customer experience
Singapore – Aiming to provide a unifying customer experience, global cloud leader Genesys recently announced its strategic acquisition of social and digital intelligence company Radarr Technologies, equipping organisations with proactive and prescriptive customer loyalty, business operations, and a competitive...
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Joyned, Gratifii upgrade loyalty and engagement offers with latest partnership
Australia – Israel-based service travel sector innovator Joyned has recently announced its strategic partnership with loyalty and rewards system provider Gratifii, aiming to provide enhanced loyalty and engagement programmes through a consolidated platform.In this collaboration, the two companies...
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Around 80% of APAC consumers consider exploring alternatives due to poor user experience: report
Singapore – Following the persistent negative feedback from consumers on business communications, Vonage’s latest report revealed that the majority of APAC consumers are gearing towards exploring alternative options due to unsatisfactory experiences. This emphasises the need to leverage artificial intelligence...
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Yellow.ai, Infobip join forces to bolster AI-driven conversational journeys 
Kuala Lumpur, Malaysia – In a collaborative effort to harness AI-driven conversational journeys, customer service automation company Yellow.ai has recently established a strategic partnership with cloud communications platform Infobip.This collaboration intends to leverage the combined strengths of...
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Majority of APAC CX leaders now invest more on AI-powered customer journey services: report
Singapore – As businesses adopt the ongoing transition to AI, Zendesk’s latest report on customer experience trends revealed that the majority of CX leaders in Asia-Pacific have already transformed their customer journey, channelling efforts into developing a significantly more intelligent CX strategy.In...
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Netcracker strengthens AIS partnership to leverage billing platform system
Thailand – As part of its efforts to advance the customer’s billing system, Netcracker Technology has announced an expanded strategic collaboration with Thailand’s largest mobile operator, Advanced Info Service (AIS).For this partnership, a designated management system will be utilised, integrating...
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C-Zentrix, Servion to bolster India’s customer experience with recent collaboration
Mumbai, India – In a concerted effort to leverage customer engagement in the Indian market, C-Zentrix, a leading customer experience and contact centre solutions provider, has recently announced its collaboration with Servion.This strategic partnership is centred around addressing the surging demand...
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VSPAGY, Netcore advance data-driven marketing and interactive customer engagement with recent collaboration
Mumbai, India – VSPAGY, a personalised video interactive platform, has recently teamed up with Netcore Cloud, a martech company excelling in AI-driven marketing automation and customer engagement, bringing together enhanced data-driven marketing and personalised video interactive customer experiences.In...
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CleverTap unveils ‘Signed Call’ in-app voice feature to improve customer engagement
CleverTap unveils ‘Signed Call’ in-app voice feature to improve customer engagement
Through Signed Call, CleverTap customers will be equipped with an effective way to interact with their end-users, utilizing VoIP-enabled in-app calling to create real-time, secure, and contextual customer experiences.
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Elevating digital engagement: a conversation with Zuellig Pharma's Preetham Nadig
Nadig emphasized the tremendous digital transformation journey in healthcare, especially in Southeast Asia, where challenges persist in fragmented healthcare, limited access to quality data, and establishing trust in consumed products.
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.