Category: CX

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Salesforce’s latest all-in-one CRM solution to empower small and medium sized businesses
Singapore – Salesforce, a customer relationship management company, has recently announced the launch of its latest all-in-one CRM solution, with the goal of driving business growth among small and medium sized enterprises.  Introduced as Pro Suite, this solution is powered by Salesforce’s Einstein...
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Vonage to empower businesses with latest AI-powered conversational commerce solutions
Singapore – Cloud communications firm Vonage has recently introduced its latest conversational commerce solution powered by artificial intelligence, with the goal of empowering businesses with the necessary tools to create real-time and personalised connections with customers across platforms. For...
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Why is email automation crucial for an effective omnichannel customer service strategy?
The Philippines holds the prestigious title of being the world’s largest contact centre hub. However, in recent years, Filipino customer service agents have faced a tidal wave of dynamic industry changes, particularly in response to evolving customer expectations. The rise of instant-gratification-seeking...
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LandBank to drive customer convenience, financial service accessibility with recent digitalisation efforts
Manila, Philippines – As part of its efforts to elevate customer convenience and accessibility to financial services, the LandBank of the Philippines has recently announced that it is prioritising the adoption of new technologies across the bank’s operations.  This strategic move aligns with the...
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Exploring the future of CX: Vonage’s Sunny Rao delves into the essential role of emerging CX trends
With the current industry shifts in the customer experience landscape, it’s no surprise that integrated interactions with artificial intelligence are at the forefront of redefining how businesses communicate with and respond to customers. However, while these trends signify emerging opportunities for...
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Philippine Airlines taps Amadeus to advance traveller communications with new personalised tech solution
Philippines – In a recent move aimed at enhancing traveller communications, service carrier company Philippine Airlines has recently announced the integration of Amadeus Traveller DNA, offering advanced customer profiling and personalisation solutions in its business operations. This strategic move...
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Only 12% of Singaporean brands utilise AI for enhanced customer experience: report 
Singapore – Despite the widespread acceptance of AI-assisted interactions, a recent Adobe report revealed that only more than 1 in 10 brands in Singapore use generative AI to elevate the customer experience, despite almost half (42%) of consumers choosing these tools over human interactions. In this...
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Singtel, Google team up to improve SG mobile messaging experience, service delivery
Singapore – Communications technology group Singtel has announced its recent strategic partnership with Google, providing opportunities for its business customers to enhance their mobile messaging experience and elevate service delivery. in Singapore In this collaboration, Singtel is set to offer Rich...
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Genesys announces acquisition of Radarr Technologies to drive proactive, prescriptive customer experience
Singapore – Aiming to provide a unifying customer experience, global cloud leader Genesys recently announced its strategic acquisition of social and digital intelligence company Radarr Technologies, equipping organisations with proactive and prescriptive customer loyalty, business operations, and a competitive...
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Joyned, Gratifii upgrade loyalty and engagement offers with latest partnership
Australia – Israel-based service travel sector innovator Joyned has recently announced its strategic partnership with loyalty and rewards system provider Gratifii, aiming to provide enhanced loyalty and engagement programmes through a consolidated platform. In this collaboration, the two companies...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.