Manila, Philippines – ING, a global financial institution, has announced its plans to introduce artificial intelligence in its operations in the Philippines.
This strategic move marks the expansion of the company’s technological presence in the country, highlighting ING’s ongoing commitment to technological innovation, especially in the fast-growing field of AI.
Said initiative comes after both parties’ recent discussion on strengthening the company’s collaboration with the country, alongside exploring additional avenues for expanding its presence in the Philippines.
The meeting involved Finance Secretary Ralph Recto and ING leaders Chairman Karl Guha and CEO Steven van Rijswijk at the recently concluded World Economic Forum in Switzerland.
ING has already made a notable presence in the country, providing business process outsourcing (BPO) services to nearly 40 countries through ING Hubs Philippines. The hub provides a variety of services such as lending, reconciliation, payments, data management, and client due diligence. It is home to 6,000 of ING’s 14,000 global employees.
After rolling out generative AI in the Netherlands and Germany, ING is set to bring live AI applications to the Philippines next.
