Singapore – Software development firm ServiceNow has recently announced that it has partnered with intelligent integration and automation platform Boomi. This strategic collaboration is aimed at offering customers streamlined customer support and improved self-service experiences.
Using ServiceNow’s technology provider service management, the company will incorporate Boomi’s API management capabilities with Automation Engine for complete visibility across a user’s API landscape and enhanced governance.
This integration will enable Boomi to eliminate silos and simplify internal processes to drive better, faster, and more efficient collaboration. It will also help reduce manual work through intelligent automation, thereby enhancing customer support and broadening self-service options.
Furthermore, Boomi will use ServiceNow’s App Engine to build workflows into its Master Data Hub, its cloud-native data management platform, for a simplified, more intuitive user experience.
Aside from this, Boomi’s advanced, lightweight API Management (APIM) solution will also be introduced to ServiceNow’s customers to further strengthen ServiceNow’s suite of intelligent automation solutions.
Paul Fipps, president, global industries and strategic growth at ServiceNow, said, “As customer expectations evolve, businesses require simple, agile, and easy-to-use solutions to meet those needs. We’re thrilled to be working with Boomi to help them revolutionise their customer experience with the Now Platform and to collaborate on innovations that will advance business automation.”
“By combining Boomi’s industry-leading API management with ServiceNow’s suite of intelligent automation solutions, we’re also bringing an even more robust toolset to creators and app developers,” Fipps explained.
Steve Lucas, CEO at Boomi, on the other hand, shared, “Simplifying and streamlining complex business processes is at the core of what Boomi aims to achieve for our customers. By integrating our intelligent integration and data hub platform with ServiceNow’s powerful automation solutions, we’re able to deliver self-service workflows, eliminate silos, enhance collaboration, and drive operational efficiency.”
“This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation but also sets the stage for a new era of seamless, personalised business transformation, all built on reliable and trusted data,” he concluded.
