Kuala Lumpur, Malaysia – Boost has announced new enhancements to Boba AI, its agentic artificial intelligence (AI) platform, introducing features that allow customers to complete banking and financial tasks through chat and voice interactions across the Boost app and Boost Bank app.
The fintech company said the updated platform enables customers to perform services such as opening a Boost Bank account, completing onboarding and electronic know-your-customer (eKYC) verification, paying bills and resolving customer enquiries without navigating multiple screens or relying on manual processes.
“Artificial intelligence is moving beyond simply answering questions to actually getting work done. That’s the shift we’re driving with Boba AI. Rather than asking customers to navigate multiple screens or complete routine processes themselves, our agentic AI can now execute everyday banking tasks such as onboarding new accounts, completing bill payments and resolving customer enquiries directly within the experience. As one of the early adopters of agentic AI capabilities in Malaysia’s digital financial services sector, we’re continuing to expand what these AI agents can do, making banking increasingly simpler, faster and more intuitive for our customers,” said Sheyantha Abeykoon, Group CEO of Boost.
Among the new capabilities is Boba Voice, a 24/7 AI-powered voice service available through the Boost Bank hotline. According to the company, the service is designed to understand customer intent and resolve enquiries autonomously.
Boost said that since its launch in May 2026, Boba Voice has handled 90% of incoming customer enquiries, with more than 80% of cases resolved during the first interaction without escalation to a human agent. The company added that customer waiting times have been reduced to as little as three seconds.
Boost also reported increasing adoption of Boba AI across its digital ecosystem. Since January 2026, more than 30,000 customers have interacted with the AI platform through the Boost app, generating nearly 100,000 requests.
The company said customers currently have access to multilingual AI support across both the Boost app and Boost Bank app, with future updates expected to expand the range of financial tasks that AI agents can perform on behalf of users.
Beyond customer support, Boba AI now enables users to complete several banking processes directly within chat conversations. These include guided registration and eKYC for Boost app and Boost Bank onboarding, as well as bill payments by retrieving real-time outstanding balances and allowing payment within the same conversation.
As part of the rollout, Boost is also offering customers more than 1,000 Boost Stars through selected Boba AI missions, including paying bills through the AI platform or opening a Boost Bank account. The rewards can be redeemed for vouchers, bill payments and other offers.
Boost said it is also deploying AI internally through a secure, centralised platform that gives employees access to multiple AI tools. The platform is used to automate routine tasks, improve productivity and support decision-making across functions including marketing, operations and administration.
The company said these initiatives form part of its broader strategy to apply AI to improve customer experiences while increasing operational efficiency across the organisation.
