Singapore – FarEye has introduced PILOT, an agentic AI dispatcher designed to manage end-to-end last-mile delivery processes with integrated human oversight. The system is positioned to support enterprise logistics environments by coordinating multiple AI-driven functions across planning, execution, and operational control.
The platform integrates 11 specialised AI components that collectively handle route optimisation, workforce allocation, delivery verification, exception handling, proof-of-delivery auditing, and financial reconciliation. It aims to address inefficiencies in dispatch operations, where fragmented systems and manual interventions often create delays and increase workload.
“The dispatcher is the most underserved role in logistics, burdened by spreadsheets while carrying the entire operation,” Gaurav Srivastava, Co-Founder & CPTO at FarEye, stated.
“While traditional firms pay a legacy tax of manual routing and high headcount, PILOT-enabled businesses can reduce cost-per-delivery and significantly improve dispatcher productivity.”
PILOT is designed to automate routine operational decisions while allowing human operators to retain authority over higher-risk scenarios. According to deployment data from enterprise use cases, the system has contributed to significant efficiency gains, including a substantial reduction in dispatcher workload, lower staffing requirements per distribution hub, decreased cost per delivery, and improved success rates for first-attempt deliveries.
The technology has been implemented across large-scale logistics operations involving organisations such as Blue Dart, Maersk Ground Freight, and Tractor Supply Company. These deployments have focused on enhancing visibility, improving asset utilisation, and enabling more responsive supply chain coordination through data-driven decision-making.
“Our partnership has helped advance capabilities such as real-time Chain of Custody, AI-led POD audits, and Smart Sorting, enabling greater precision, visibility, and control across the network,” Balfour Manuel, Managing Director at Blue Dart, shared.
Within these enterprise environments, the platform has supported capabilities such as real-time tracking of shipment custody, automated verification of delivery documentation, and dynamic allocation of logistics resources. It has also facilitated coordination between owned fleets and third-party carriers, enabling more efficient network utilisation and cost management as operations scale.
“By partnering with FarEye’s AI agents, we gain the operational intelligence needed to convert our asset capacity into a true competitive advantage,” Sanjith Sebastian, Regional Head of Business Analytics, Network Design & Planning at Maersk Ground Freight, commented.
“It marks the shift from simply moving freight to intelligently orchestrating a high-performance, data-driven network.”
PILOT has been developed as a modular solution that can be integrated into existing transport, order, and warehouse management systems without requiring full system replacement. A trial deployment model is available, allowing organisations to evaluate performance and return on investment within a limited operational scope before broader rollout.
The platform is now available for enterprise implementation across global markets, reflecting ongoing investment in AI-driven logistics orchestration and automation.
