India – Tata Consultancy Services (TCS) has signed a multi-million, multi-year agreement with ABB to expand its role in managing the company’s global network operations, marking the next phase of the companies’ 20-year partnership.
Under the agreement, TCS will transition from managing infrastructure and applications to delivering end-to-end global network operations through a network-as-a-service model. The engagement is intended to help ABB improve user experience, operational efficiency, security and compliance, while supporting the company’s next phase of digital transformation.
The collaboration centers on ABB’s Future Network Model programme, an enterprise-wide initiative to standardise and centrally manage its global network infrastructure. As part of the programme, TCS will design, integrate and operate ABB’s global network ecosystem using AI-driven capabilities while coordinating the company’s multi-vendor network environment.
The programme will replace fragmented network environments with a centralised architecture incorporating service integration and management (SIAM), a global network operations center, enhanced security capabilities, and modernised local area network (LAN), wide area network (WAN), and software-defined WAN systems. TCS will also provide end-to-end monitoring and orchestration to support network connectivity across ABB’s operations.
Alec Joannou, Group CIO, ABB, said, “The Future Network Model represents an important milestone in reinforcing the digital foundation of ABB’s global operations. As our business evolves, it is critical to have an ecosystem that is resilient, secure, and aligned with long-term transformation goals. Our association with TCS reflects a shared focus on delivery excellence, continuous enhancement, and building capabilities that can support our strategic priorities.”
Anupam Singhal, President, Manufacturing, TCS, said: “For over two decades, TCS has had the privilege of supporting ABB’s transformation journey, and the Future Network Model marks the next chapter in this partnership. With AI embedded into the network operations model, supported by secure digital infrastructure and our deep domain expertise, we are bringing our ‘infrastructure to intelligence’ approach to build a resilient, intelligent network backbone. Through this engagement, we will enable network systems that can sense, adapt, and improve continuously, while strengthening reliability, security, user experience, and scale as ABB continues to advance as a future-ready enterprise.”
TCS said the companies’ partnership over the past two decades has included projects such as consolidating ABB’s enterprise resource planning systems into a unified SAP platform and accelerating its cloud transformation initiatives. According to TCS, the latest agreement builds on those efforts as ABB continues to modernise its technology infrastructure.
