Tag: CX

Bolt names Ivan Kusalić CTO, with AI and Engineering productivity in focus

4 hours ago

Bernard Parado

Singapore – Bolt has appointed Ivan Kusalić as its Chief Technology Officer (CTO), putting him in charge of the company’s global technology strategy and engineering teams. Kusalić joins from German renewable energy company Enpal, where he most recently served as chief technology and product officer...

Braze signs strategic collaboration agreement with AWS to expand generative AI capabilities

6 days ago

Bernard Parado

Singapore – Braze and Amazon Web Services (AWS) have signed a strategic collaboration agreement (SCA) that deepens their work on generative AI and industry solutions, the Nasdaq-listed company announced. As part of the partnership, Braze has integrated Amazon Bedrock into BrazeAI Agent Console, its...

NiCE Cognigy now generally available in India with multilingual voice AI

1 week ago

Bernard Parado

Mumbai, India – NiCE has made its Cognigy AI agent platform generally available in India, with voice support for languages including Hindi, Tamil, Bengali and code-mixed Hinglish, the company announced on 23 September 2026. The platform handles voice, text and image, and lets users switch between them...

Metcash expands Coveo partnership to bring generative AI to retailer communications

1 week ago

Bernard Parado

Sydney, Australia – Metcash has expanded its partnership with Coveo to add AI-powered conversational search to its B2B customer communications portal, according to Coveo. The announcement, dated 22 September 2026, extends a relationship that already spans other parts of the Australian wholesale distributor,...

Allianz Partners launches Metaportal platform for configurable travel insurance

1 week ago

Bernard Parado

Brisbane, Australia – Allianz Partners has launched Metaportal, a digital platform that lets banks and loyalty partners offer configurable travel insurance to their customers, the company announced. The launch comes as Australian financial institutions respond to regulatory reforms affecting interchange...

Adobe, Jet2 deploy agentic AI to personalise holiday experiences for 10 Million customers

1 week ago

Bernard Parado

Singapore – Adobe and Jet2 have entered a multi-year partnership to embed agentic AI technology across the tour operator’s customer experience, targeting more personalised holiday recommendations, offers and support for millions of travellers. The tie-up centres on Adobe CX Enterprise Coworker,...

Sea Limited taps NVIDIA Vera Rubin to scale AI across Southeast Asia

1 week ago

Bernard Parado

Singapore – Sea Limited has adopted the NVIDIA Vera Rubin platform, according to the Singapore-founded technology group. The move is aimed at strengthening Sea’s artificial intelligence capabilities as it looks to serve consumers and small businesses across Southeast Asia. Sea’s businesses,...

Wise launches QR-ready travel card and account in Thailand

1 week ago

Bernard Parado

Bangkok, Thailand – Wise has officially launched the Wise Account and Wise Card in Thailand, giving local travellers, expats and digital nomads a way to hold, convert and spend across more than 40 currencies in 160 countries. The rollout arrives ahead of Thailand’s peak travel season and follows...

VWO, AB Tasty combination targets global digital experience market

VWO, AB Tasty combination to target global digital experience market

2 weeks ago

Bernard Parado

Singapore – VWO has combined with AB Tasty to form a global digital experience optimisation platform generating more than $100 million in annual recurring revenue and serving over 4,000 customers worldwide, according to the companies. The deal, backed by private equity firm Everstone Capital, brings...

Global shoppers hold back on AI autonomy despite surge in everyday use, study finds

2 weeks ago

Bernard Parado

Singapore – Businesses are racing to embed artificial intelligence into the shopping journey, but consumers are not moving at the same pace, according to a VML report. The global study points to a widening gap between industry ambition around AI and the more cautious, pragmatic behaviour of everyday...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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