Tag: CX

Mercedes-Benz India, Zoho introduce locally developed dealer management to modernise nationwide service operations

21 hours ago

Rei Fortes

Pune, India – Mercedes-Benz India has rolled out a new dealer management system (DMS), developed with Zoho, aimed at creating a more consistent and transparent service experience for customers across the country. The platform, known as SKYLine, has been built locally and is now in operation at...

UOB Travel taps Amadeus to upgrade technology systems and enhance end-to-end CX

2 days ago

Rei Fortes

Singapore – UOB Travel has chosen Amadeus as its partner for a major upgrade of its digital infrastructure, marking a significant step in the company’s efforts to strengthen its service capabilities in Singapore and beyond. The travel management firm, part of United Overseas Bank (UOB), provides...

Shipsy names Servo Sawhney as new chief customer officer to support global enterprises with CX

4 days ago

Rei Fortes

New Delhi, India – Shipsy has appointed Servo Sawhney as its chief customer officer as the company increases its focus on helping organisations worldwide enhance customer experience through stronger adoption of AI-driven logistics technologies. The appointment is positioned to support enterprises...

Five9 highlights advancements in AI-driven CX as global organisations adopt new innovations

4 days ago

Rei Fortes

Singapore – Five9 showcased new AI-driven CX innovations from global organisations that are setting new standards for intelligent CX at its 2025 CX Summit. The event recognises organisations that have advanced the use of AI, automation, and integrated customer engagement technologies to enhance service...

Kyndryl launches new agentic AI services to strengthen global CX strategies

1 week ago

Rei Fortes

Singapore – Kyndryl has introduced a suite of advisory and deployment services designed to help enterprises integrate agentic AI into their operations and improve both workforce readiness and customer experience. The company, which specialises in mission-critical IT services, is positioning the...

Globe strengthens cloud capabilities with AWS to enhance CX across the Philippines

2 weeks ago

Rei Fortes

Manila, Philippines – Globe has entered a multi-year collaboration with Amazon Web Services (AWS) to accelerate its digital transformation and improve customer experiences across its telecommunications and digital platforms in the Philippines. The partnership focuses on cloud modernisation and...

Tune Talk, Truecaller to strengthen customer trust and experience in Malaysia’s teleco market

2 weeks ago

Rei Fortes

Kuala Lumpur, Malaysia – Tune Talk has entered into a partnership with Truecaller to enhance the quality and reliability of customer interactions across Malaysia’s telecommunications sector. The collaboration focuses on improving the clarity, transparency, and overall experience of Tune Talk’s...

Sitecore launches SitecoreAI to advance digital experience capabilities for global marketers

2 weeks ago

Rei Fortes

Singapore – Sitecore has launched SitecoreAI, a next-generation digital experience platform designed to embed AI across marketing and content operations. The platform seeks to help organisations adapt to AI-led customer engagement by combining content management, data, and personalisation within a single...

Tata Communications, NiCE to elevate customer engagement across global markets with AI solutions

3 weeks ago

Rei Fortes

Singapore – Tata Communications has entered into a strategic partnership with NiCE to enhance how enterprises engage with customers through AI-powered contact centre solutions. The collaboration combines Tata Communications’ Kaleyra’s Customer Interaction Suite with NiCE’s CXone Mpower...

SAS launches new self-assessment tool to help brands strengthen martech solutions

3 weeks ago

Rei Fortes

Singapore – SAS has introduced a new self-assessment tool aimed at helping organisations evaluate the maturity of their MarTech systems and strengthen customer experience (CX) strategies. The interactive tool produces a personalised report that places respondents into one of five levels of MarTech...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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