Tag: CX

NiCE Cognigy now generally available in India with multilingual voice AI

4 hours ago

Bernard Parado

Mumbai, India – NiCE has made its Cognigy AI agent platform generally available in India, with voice support for languages including Hindi, Tamil, Bengali and code-mixed Hinglish, the company announced on 23 September 2026. The platform handles voice, text and image, and lets users switch between them...

Metcash expands Coveo partnership to bring generative AI to retailer communications

1 day ago

Bernard Parado

Sydney, Australia – Metcash has expanded its partnership with Coveo to add AI-powered conversational search to its B2B customer communications portal, according to Coveo. The announcement, dated 22 September 2026, extends a relationship that already spans other parts of the Australian wholesale distributor,...

Allianz Partners launches Metaportal platform for configurable travel insurance

2 days ago

Bernard Parado

Brisbane, Australia – Allianz Partners has launched Metaportal, a digital platform that lets banks and loyalty partners offer configurable travel insurance to their customers, the company announced. The launch comes as Australian financial institutions respond to regulatory reforms affecting interchange...

Adobe, Jet2 deploy agentic AI to personalise holiday experiences for 10 Million customers

5 days ago

Bernard Parado

Singapore – Adobe and Jet2 have entered a multi-year partnership to embed agentic AI technology across the tour operator’s customer experience, targeting more personalised holiday recommendations, offers and support for millions of travellers. The tie-up centres on Adobe CX Enterprise Coworker,...

Sea Limited taps NVIDIA Vera Rubin to scale AI across Southeast Asia

6 days ago

Bernard Parado

Singapore – Sea Limited has adopted the NVIDIA Vera Rubin platform, according to the Singapore-founded technology group. The move is aimed at strengthening Sea’s artificial intelligence capabilities as it looks to serve consumers and small businesses across Southeast Asia. Sea’s businesses,...

Wise launches QR-ready travel card and account in Thailand

6 days ago

Bernard Parado

Bangkok, Thailand – Wise has officially launched the Wise Account and Wise Card in Thailand, giving local travellers, expats and digital nomads a way to hold, convert and spend across more than 40 currencies in 160 countries. The rollout arrives ahead of Thailand’s peak travel season and follows...

VWO, AB Tasty combination targets global digital experience market

VWO, AB Tasty combination to target global digital experience market

1 week ago

Bernard Parado

Singapore – VWO has combined with AB Tasty to form a global digital experience optimisation platform generating more than $100 million in annual recurring revenue and serving over 4,000 customers worldwide, according to the companies. The deal, backed by private equity firm Everstone Capital, brings...

Global shoppers hold back on AI autonomy despite surge in everyday use, study finds

1 week ago

Bernard Parado

Singapore – Businesses are racing to embed artificial intelligence into the shopping journey, but consumers are not moving at the same pace, according to a VML report. The global study points to a widening gap between industry ambition around AI and the more cautious, pragmatic behaviour of everyday...

Singlife deepens Salesforce partnership with new AI customer service tools

1 week ago

Bernard Parado

Singapore – Singlife is now resolving more than 20% of its general insurance email enquiries through an AI agent, as its collaboration with Salesforce deepens. The GI Email Agent assesses incoming customer emails in real time, first identifying the nature and urgency of each request. Straightforward...

APAC consumers quitting AI customer service over lack of memory, new report finds

1 week ago

Bernard Parado

Singapore – Seven in 10 consumers across Asia Pacific have abandoned an AI-powered customer service interaction after the system failed to recognise them or their previous history with a brand, according to new data from Twilio (NYSE: TWLO). Of those affected, 5% went further and ended their relationship...

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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