Tag: CX

Genesys widens forward-deployed engineering teams for agentic CX projects

1 day ago

Bernard Parado

Singapore – Genesys has expanded its forward-deployed engineering (FDE) capabilities, embedding engineers with enterprise customers to move agentic artificial intelligence (AI) use cases into production faster. The company announced the move in Singapore on 6 November. According to Genesys, the FDE...

LINE redesigns OpenChat community discovery on app's third tab

4 days ago

Bernard Parado

Bangkok, Thailand – LINE has redesigned how users find communities in LINE OpenChat, placing interest-based recommendations, trending topics and simplified discovery on the third tab of the LINE app. Since the change, OpenChat’s monthly active users in Thailand have risen to 24 million from 20...

Anchanto expands order management partnership with Stanley Black & Decker

4 days ago

Ansherina Baes

Seoul, South Korea – Stanley Black & Decker has expanded its partnership with Anchanto to connect its online store and physical experience centre in South Korea through an omnichannel shopping platform powered by Anchanto’s Order Management System (OMS). The platform lets customers buy tools...

Adobe makes agentic CX tool available inside major AI platforms

4 days ago

Bernard Parado

Singapore – Adobe announced that the tool is now accessible through ChatGPT as a plugin, Claude, Databricks Genie, Gemini for business, and Microsoft Copilot. According to Adobe, the integration allows marketing professionals to plan, orchestrate and optimise customer experiences within the agentic...

Inside the Firewall: How CX platforms make security part of the experience, not a step added afterwards

4 days ago

Bernard Parado

Customers rarely think about security until it gets in their way. A forgotten password, an extra verification code or a stalled refund can turn a smooth journey into a frustrating one, and the brand takes the blame whatever the cause. That is why customer experience platforms are changing how they approach...

Inside The Firewall: Across the customer journey, trust is the new experience and security builds it

5 days ago

Bernard Parado

Cybersecurity awareness often puts the spotlight on the systems behind the screen, such as networks, data and the AI tools now woven into daily operations. Earlier pieces in the Inside the Firewall series looked at how businesses protect data and govern AI. But security is also felt in much simpler moments,...

Agoda brings travel discovery and booking into a single AI-powered experience

1 week ago

Ansherina Baes

Singapore – Agoda has expanded its AI Assistant to users across 21 markets, allowing travellers to plan trips, compare travel options and make bookings through conversations in its mobile app. The digital travel platform first tested the feature in September 2026 before extending access to users across...

AO Ventures invests in sports-focused enterprise AI platform Jump

1 week ago

Bernard Parado

Australia – AO Ventures, the venture capital arm of Tennis Australia and the Australian Open, has invested in Jump, an enterprise AI platform built for professional sports organisations. The move forms part of its wider backing of technologies shaping sport and entertainment. Jump becomes the seventh...

Singapore tops ASEAN banking customer experience with 3.99 score, study finds

1 week ago

Bernard Parado

Singapore – Singapore has recorded the highest banking customer experience (CX) score in ASEAN, according to a Twimbit report. The study, unveiled on 28 October in Kuala Lumpur, gave the city-state 3.99 out of 5. That result sits above the regional maturity score of 3.86. Singapore also led ASEAN on...

Mastercard launches AI assistant to help issuers surface card benefits

1 week ago

Bernard Parado

Singapore – Mastercard has launched Mastercard Max, an AI-powered benefits assistant that lets card issuers present relevant perks to cardholders through their own digital channels, according to the company. The assistant is available globally, and Mastercard announced it in Singapore on 28 October...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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