Tag: CX

NTT DATA, AWS collaborate on AI-powered contact centre solutions
NTT DATA, AWS collaborate on AI-powered contact centre solutions
Tokyo, Japan – NTT DATA has entered into a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to develop and deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect, AWS’s cloud-based contact centre platform.  The collaboration is aimed at accelerating...
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Malaysia Aviation Group taps Adobe, Google, Skyscanner, and Visa to elevate digital travel experience
Malaysia Aviation Group taps Adobe, Google, Skyscanner, and Visa to elevate digital travel experience
Kuala Lumpur, Malaysia – Malaysia Aviation Group (MAG) has entered into a multi-faceted collaboration with Adobe, Google, Skyscanner, and Visa, becoming the first airline group globally to bring together four major players in digital engagement, metasearch, technology, and payments. The partnership...
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NiCE appoints Jeff Comstock as new president of CX product and technology
NiCE appoints Jeff Comstock as new president of CX product and technology
Singapore – NiCE, a global provider of AI-powered customer experience and business solutions, has announced the appointment of Jeff Comstock as president of CX product & technology, effective 1 October 2025, as part of the company’s executive leadership team.  Jeff brings over 25 years of experience...
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8x8, Modica Group launch mobile video customer experience across Asia-Pacific
8x8, Modica Group launch mobile video customer experience across Asia-Pacific
Sydney, Australia – 8×8 Inc., a global integrated customer experience (CX) platform provider, and Modica Group, specialising in intelligent messaging, have announced a new reseller partnership to enhance omnichannel CX capabilities across the Asia-Pacific region.  The collaboration begins...
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Insignia Financial adopts Google Cloud to modernise AI and digital infrastructure
Insignia Financial adopts Google Cloud to modernise AI and digital infrastructure
Sydney, Australia – Insignia Financial, one of Australia’s largest wealth management companies and owner of MLC Australia, has partnered with Google Cloud to modernise its digital infrastructure and implement AI capabilities across its services.  The initiative aims to improve personalisation,...
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CIT chooses Amadeus to modernise travel technology platform and enhance service offerings
CIT chooses Amadeus to modernise travel technology platform and enhance service offerings
Kuala Lumpur, Malaysia – Corporate Information Travel Sdn. Bhd. (CIT) has selected Amadeus, a leading provider of travel technology solutions, to support the company’s digital transformation process.  As part of the partnership, CIT will migrate its operations to the Amadeus Travel Platform, enabling...
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Maxicare taps Salesforce Agentforce to enhance customer service management for dental care processes
Maxicare taps Salesforce Agentforce to enhance customer service management for dental care processes
Manila, Philippines  — Maxicare Healthcare Corporation, a leading health maintenance organisation (HMO) in the Philippines, has adopted Salesforce’s Agentforce within Service Cloud to streamline dental care processes.  The initiative aims to modernise the handling of dental Letters of Authorisation...
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Access4 names Tim Branagan as new head of channel to strengthen partnerships in Australia
Access4 names Tim Branagan as new head of channel to strengthen partnerships in Australia
Australia — Access4, a provider of cloud-based unified communications (UC) and customer experience (CX) solutions, has appointed Tim Branagan as its new head of channel. In this role, Tim will oversee the development of Access4’s partner-first strategy, focusing on strengthening channel engagement,...
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Alipay+ integrates Grab ride-hailing services across Southeast Asia via Voyager AI
Alipay+ integrates Grab ride-hailing services across Southeast Asia via Voyager AI
Singapore — Alipay+, Ant International’s global wallet gateway, has integrated Grab’s ride-hailing services into Alipay+ Voyager, its in-app AI travel assistant.  The move enables international users to book local rides in Southeast Asia directly from their digital wallets without the need for...
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Telekom Malaysia Berhad, Scicom enhances AI-driven customer experience in Malaysia
Telekom Malaysia, Scicom enhances AI-driven customer experience in Malaysia
Malaysia — Telekom Malaysia (TM) has entered into a partnership with Scicom (MSC) to deploy artificial intelligence (AI) solutions aimed at improving customer service delivery and operational efficiency across multiple sectors in Malaysia. The partnership will focus on integrating AI-driven tools such...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.