Tag: CX

Singtel Group, Sierra to advance AI-driven customer engagement in Singapore

11 hours ago

Rei Fortes

Singapore – Singtel Group has entered into a strategic collaboration with Sierra to strengthen customer interactions through AI across its operations. The initiative forms part of Singtel’s broader efforts to enhance service delivery and create additional value for its customer base. The partnership...

Infobip to launch AgentOS platform for autonomous AI customer engagement

3 days ago

Rei Fortes

Singapore – Infobip has announced plans to introduce AgentOS, an AI-native managed platform designed to coordinate autonomous, AI-driven customer interactions at scale. The release coincides with the company’s twentieth year of operations and represents a further shift towards positioning itself as an...

Klaviyo, Google to advance AI-driven customer experiences

1 week ago

Rei Fortes

Singapore – Klaviyo has entered into a strategic collaboration with Google aimed at enabling brands to deliver more adaptive, AI-enabled customer interactions spanning discovery, purchase, support and loyalty. The agreement combines Google’s capabilities in search, digital advertising, AI, and messaging...

Simon-Kucher names Eugene Macey to lead APAC digital practice

1 week ago

Rei Fortes

Singapore – Simon-Kucher has appointed Eugene Macey as a partner in its Singapore office, reinforcing its digital leadership across the Asia-Pacific region. He will head the firm’s digital and customer advisory unit, known as Elevate, with a particular emphasis on financial services and consumer industries. Eugene...

Atlas expands AirAsia API integration to boost ASEAN low-cost flight distribution

2 weeks ago

Rei Fortes

Singapore – Atlas, a travel technology provider focused on direct low-cost carrier (LCC) distribution through APIs, has expanded its flight API connection with AirAsia, providing more consistent and scalable access to one of Asia’s largest budget airline networks. Southeast Asia continues to rank among...

Genesys introduces LAM-powered agentic virtual agent for enterprise customer experience

2 weeks ago

Rei Fortes

Singapore – Genesys has announced the launch of an Agentic Virtual Agent for enterprise customer experience built on large action models (LAMs). Delivered through the Genesys Cloud platform, the system is designed to autonomously manage customer requests from initiation to resolution by interpreting...

Thai Airways extends Amadeus collaboration to advance retail and offer management

3 weeks ago

Rei Fortes

Bangkok, Thailand – Thai Airways International has expanded its partnership with Amadeus to strengthen its airline retailing capabilities and prepare for modern offer and order management. The agreement covers the deployment of Altéa NDC, Air Dynamic Pricing, and Anytime Merchandising, supporting...

Fuse, Wiz.AI to expand AI-powered collections to improve responsible lending standards in Philippines

3 weeks ago

Rei Fortes

Manila, Philippines – Fuse Financing Inc., the lending subsidiary of GCash, is advancing the use of AI to enhance responsible collections practices and customer service standards through an expanded collaboration with AI solutions provider Wiz.AI. The initiative introduces greater automation...

Zendesk welcomes Craig Flower as chief operating officer

4 weeks ago

Rei Fortes

Singapore – Zendesk has confirmed the appointment of Craig Flower to the position of chief operating officer, with responsibility for enhancing customer engagement, strengthening service delivery across the organisation, advancing the company’s shift towards AI, and driving improvements in operational...

Qualtrics welcomes Jason Maynard as new CEO

4 weeks ago

Rei Fortes

Singapore – Qualtrics has appointed Jason Maynard as chief executive officer, effective immediately, where he will also be joining the company’s Board of Directors. The appointment follows a period of interim leadership and comes as the organisation continues to expand its focus on AI and experience...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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