Tag: CX

Agoda brings travel discovery and booking into a single AI-powered experience

6 hours ago

Ansherina Baes

Singapore – Agoda has expanded its AI Assistant to users across 21 markets, allowing travellers to plan trips, compare travel options and make bookings through conversations in its mobile app. The digital travel platform first tested the feature in September 2026 before extending access to users across...

AO Ventures invests in sports-focused enterprise AI platform Jump

1 day ago

Bernard Parado

Australia – AO Ventures, the venture capital arm of Tennis Australia and the Australian Open, has invested in Jump, an enterprise AI platform built for professional sports organisations. The move forms part of its wider backing of technologies shaping sport and entertainment. Jump becomes the seventh...

Singapore tops ASEAN banking customer experience with 3.99 score, study finds

1 day ago

Bernard Parado

Singapore – Singapore has recorded the highest banking customer experience (CX) score in ASEAN, according to a Twimbit report. The study, unveiled on 28 October in Kuala Lumpur, gave the city-state 3.99 out of 5. That result sits above the regional maturity score of 3.86. Singapore also led ASEAN on...

Mastercard launches AI assistant to help issuers surface card benefits

1 day ago

Bernard Parado

Singapore – Mastercard has launched Mastercard Max, an AI-powered benefits assistant that lets card issuers present relevant perks to cardholders through their own digital channels, according to the company. The assistant is available globally, and Mastercard announced it in Singapore on 28 October...

Ant Group upgrades LingGuang AI Assistant to proactive personal agent

2 days ago

Ansherina Baes

Hangzhou, China – Ant Group has upgraded its multimodal artificial intelligence (AI) assistant, LingGuang, to enable proactive task management, long-term scheduling and coordination across connected services. LingGuang 2.0 is designed to identify potential user needs, follow up on tasks and manage...

Tencent Cloud, Care partner on low-latency telehealth consultations in Singapore

3 days ago

Bernard Parado

Hong Kong – Tencent Cloud, the cloud business of Tencent, has partnered with Singapore telehealth digital solutions provider Care to support its virtual consultations, the company announced on 26 October 2026. Under the collaboration, Care has adopted Tencent Cloud’s Tencent Real-Time Communication...

Salesforce signs definitive agreement to acquire customer engagement platform Braze

Salesforce signs definitive agreement to buy customer engagement platform Braze

1 week ago

Bernard Parado

Singapore – Salesforce has signed a definitive agreement to acquire customer engagement platform Braze for approximately US$5.66 billion in enterprise value, the company announced on 20 October. Under the terms of the deal, holders of Braze Class A common stock will receive US$47.50 in cash per share. The...

Tourism Malaysia, Alipay+ sign MoU to put AI travel agent in visitors' digital wallets

1 week ago

Bernard Parado

Kuala Lumpur, Malaysia – Tourism Malaysia and Alipay+, the unified wallet gateway of Ant International, have signed a Memorandum of Understanding (MoU) to embed an AI travel agent in the digital wallets used by international visitors to Malaysia. The agreement, signed in Kuala Lumpur, also aims to accelerate...

Curiosity as a capability: What separates brands that collect data from brands that understand it

2 weeks ago

Bernard Parado

Manila, Philippines – Any company can buy new technology. Far fewer can do something much harder to copy: keep learning what their customers really need, and act on it. That was the central message of the keynote presentation, Customer-Centric Innovation: Turning Consumer Trends into Competitive Advantage,...

RHB Bank deploys new CRM platform across branches and contact centres

2 weeks ago

Bernard Parado

Kuala Lumpur, Malaysia – RHB Bank has rolled out a new enterprise customer relationship management (CRM) platform from BUSINESSNEXT, supporting more than 2,800 users across the Malaysian lender’s branches and contact centres, the bank announced on 8 October 2026. The platform connects with more...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

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