Tag: CX

EngageLab launches LiveDesk to advance enterprise CX capabilities across global markets

2 days ago

Rei Fortes

Singapore – EngageLab has debuted LiveDesk, an AI-enabled customer service platform designed to strengthen how enterprises manage interactions across multiple digital channels. The platform combines automated systems with human support teams, following the philosophy of ‘AI Agent x Human Agent’...

Is your data ready for AI? Why customer experience hinges on trusted information

3 days ago

Rei Fortes

In today’s hyper-competitive digital economy, customer experience (CX) is the battleground on which Singaporean organisations win or lose. Whether you are a university attracting students, a bank engaging clients, or a retailer serving consumers, every interaction matters. Customers expect seamless,...

Tata Communications acquires 51% of Commotion Inc, expanding its AI capabilities

1 week ago

Rei Fortes

Mumbai, India – Tata Communications has taken a majority stake in Commotion Inc., securing 51% of the company as part of its strategy to deepen the use of AI across its global technology portfolio. Commotion, which operates in India and the United States, develops enterprise software centred...

Union Bank Philippines integrates AWS platform advancing data-driven banking to enhance CX

1 week ago

Rei Fortes

Manila, Philippines – Union Bank of the Philippines, one of the country’s major financial institutions, has adopted Amazon Web Services (AWS) Amazon Quick Suite to expand the use of data-led tools across its operations. The bank is the first in the Philippines and among the earliest in Southeast...

Security Bank, WIZ.AI launch AI customer engagement initiative in the Philippines

1 week ago

Rei Fortes

Manila, Philippines – Security Bank has entered into a formal partnership with WIZ.AI to advance the Bank’s efforts in technology-enabled customer engagement, particularly through conversational AI. The agreement is focused on strengthening Security Bank’s digital services by integrating WIZ.AI’s...

Virgin Australia taps OpenAI to advance its digital transformation

1 week ago

Rei Fortes

Brisbane, Australia – Virgin Australia has entered into a new collaboration with OpenAI, becoming the first airline in the country to access the company’s emerging technologies. The partnership is intended to support the airline’s long-term digital modernisation plans and introduce new ways for travellers...

Mercedes-Benz India, Zoho introduce locally developed dealer management to modernise nationwide service operations

2 weeks ago

Rei Fortes

Pune, India – Mercedes-Benz India has rolled out a new dealer management system (DMS), developed with Zoho, aimed at creating a more consistent and transparent service experience for customers across the country. The platform, known as SKYLine, has been built locally and is now in operation at...

UOB Travel taps Amadeus to upgrade technology systems and enhance end-to-end CX

2 weeks ago

Rei Fortes

Singapore – UOB Travel has chosen Amadeus as its partner for a major upgrade of its digital infrastructure, marking a significant step in the company’s efforts to strengthen its service capabilities in Singapore and beyond. The travel management firm, part of United Overseas Bank (UOB), provides...

Shipsy names Servo Sawhney as new chief customer officer to support global enterprises with CX

2 weeks ago

Rei Fortes

New Delhi, India – Shipsy has appointed Servo Sawhney as its chief customer officer as the company increases its focus on helping organisations worldwide enhance customer experience through stronger adoption of AI-driven logistics technologies. The appointment is positioned to support enterprises...

Five9 highlights advancements in AI-driven CX as global organisations adopt new innovations

2 weeks ago

Rei Fortes

Singapore – Five9 showcased new AI-driven CX innovations from global organisations that are setting new standards for intelligent CX at its 2025 CX Summit. The event recognises organisations that have advanced the use of AI, automation, and integrated customer engagement technologies to enhance service...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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