Tag: CX

Access4 names Tim Branagan as new head of channel to strengthen partnerships in Australia
Access4 names Tim Branagan as new head of channel to strengthen partnerships in Australia
Australia — Access4, a provider of cloud-based unified communications (UC) and customer experience (CX) solutions, has appointed Tim Branagan as its new head of channel. In this role, Tim will oversee the development of Access4’s partner-first strategy, focusing on strengthening channel engagement,...
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Alipay+ integrates Grab ride-hailing services across Southeast Asia via Voyager AI
Alipay+ integrates Grab ride-hailing services across Southeast Asia via Voyager AI
Singapore — Alipay+, Ant International’s global wallet gateway, has integrated Grab’s ride-hailing services into Alipay+ Voyager, its in-app AI travel assistant.  The move enables international users to book local rides in Southeast Asia directly from their digital wallets without the need for...
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Telekom Malaysia Berhad, Scicom enhances AI-driven customer experience in Malaysia
Telekom Malaysia, Scicom enhances AI-driven customer experience in Malaysia
Malaysia — Telekom Malaysia (TM) has entered into a partnership with Scicom (MSC) to deploy artificial intelligence (AI) solutions aimed at improving customer service delivery and operational efficiency across multiple sectors in Malaysia. The partnership will focus on integrating AI-driven tools such...
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Concentrix acquires SAI Digital, expanding digital commerce, CX solutions in APAC
Concentrix acquires SAI Digital, expanding digital commerce, CX solutions in APAC
Vietnam — Concentrix Corporation, a global provider of technology and services, has acquired SAI Digital, a digital commerce and customer experience (CX) technology company, strengthening its presence in Vietnam as a regional hub for innovation and delivery. SAI Digital specialises in designing, building,...
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Revolut expands Google Cloud partnership to support global fintech growth
Revolut expands Google Cloud partnership to support global fintech growth
Singapore — Revolut, a UK-based global financial technology company, has announced an expanded multi-year partnership with Google Cloud. The agreement will enable Revolut to utilise Google Cloud’s secure and scalable infrastructure to support its international operations and future growth. The collaboration...
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Adobe names Ben Goodman to lead APAC operations
Adobe names Ben Goodman to lead APAC operations
Singapore — Adobe has appointed Ben Goodman as president of Asia Pacific (APAC) and digital experience (DX) Japan. In this role, he will oversee Adobe’s operations across the region and manage the company’s digital experience business in Japan.  Ben brings over two decades of leadership experience...
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Google Cloud expands enterprise AI capabilities to support Singapore, APAC growth
Google Cloud expands enterprise AI capabilities to support Singapore, APAC growth
Singapore — Google Cloud has announced a range of new artificial intelligence (AI) innovations designed to strengthen Singapore’s position as a hub for digital transformation and enterprise adoption of AI. The announcements were made at the company’s “AI Asia: Building Beyond Borders” conference in Singapore. The...
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Malaysia Airlines adopts Amadeus Travel Ready integration, streamlining passenger experience
Malaysia Airlines adopts Amadeus Travel Ready integration, streamlining passenger experience
Malaysia — Malaysia Airlines has partnered with travel technology company Amadeus to implement the Amadeus Travel Ready solution, becoming the first airline in Southeast Asia to adopt the system.  The integration allows passengers to upload and verify travel documents, such as passports, visas,...
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Scoot enhances customer travel experience with OutSystems platform
Scoot enhances customer travel experience with OutSystems platform
Singapore — Scoot, the low-cost subsidiary of Singapore Airlines, has adopted OutSystems–a low-code development platform that supports organisations in building and maintaining business applications–to modernise its flight disruption management system and improve operational efficiency.  The airline...
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Genesys boosts leadership team in APAC with new appointments
Genesys boosts leadership team in APAC with new appointments
Technology company Genesys has announced key additions to its leadership team in Asia-Pacific (APAC).
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.