Tag: CX

Thai Airways extends Amadeus collaboration to advance retail and offer management
Thai Airways extends Amadeus collaboration to advance retail and offer management
Bangkok, Thailand – Thai Airways International has expanded its partnership with Amadeus to strengthen its airline retailing capabilities and prepare for modern offer and order management.  The agreement covers the deployment of Altéa NDC, Air Dynamic Pricing, and Anytime Merchandising, supporting...
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Fuse, Wiz.AI to expand AI-powered collections to improve responsible lending standards in Philippines
Fuse, Wiz.AI to expand AI-powered collections to improve responsible lending standards in Philippines
Manila, Philippines – Fuse Financing Inc., the lending subsidiary of GCash, is advancing the use of AI to enhance responsible collections practices and customer service standards through an expanded collaboration with AI solutions provider Wiz.AI.  The initiative introduces greater automation...
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Zendesk welcomes Craig Flower as chief operating officer
Zendesk welcomes Craig Flower as chief operating officer
Singapore – Zendesk has confirmed the appointment of Craig Flower to the position of chief operating officer, with responsibility for enhancing customer engagement, strengthening service delivery across the organisation, advancing the company’s shift towards AI, and driving improvements in operational...
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Qualtrics welcomes Jason Maynard as new CEO
Qualtrics welcomes Jason Maynard as new CEO
Singapore – Qualtrics has appointed Jason Maynard as chief executive officer, effective immediately, where he will also be joining the company’s Board of Directors. The appointment follows a period of interim leadership and comes as the organisation continues to expand its focus on AI and experience...
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Cognizant, Adobe expand global partnership to enhance enterprise AI-driven CX, creative capabilities
Cognizant, Adobe expand global partnership to enhance enterprise AI-driven CX, creative capabilities
Singapore – Cognizant has expanded its global strategic collaboration with Adobe to support enterprises in scaling content creation and CX delivery through generative AI.  The enhanced partnership builds on the companies’ long-standing relationship, combining Adobe’s AI-powered creative and experience...
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Metro Singapore taps Eagle Eye to modernise loyalty programme in Singapore retail market
Metro Singapore taps Eagle Eye to modernise loyalty programme in Singapore retail market
Singapore – Metro Singapore has partnered with Eagle Eye to update its customer loyalty programme as part of a broader brand refresh. The collaboration introduces Eagle Eye’s loyalty and promotions technology to the department store group, supporting efforts to enhance customer engagement across both...
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Movate, Krisp to strengthen AI voice capabilities for global CX operations
Movate, Krisp to strengthen AI voice capabilities for global CX operations
Singapore – Movate and Krisp have entered into a strategic partnership aimed at improving the delivery of voice-based CX services through the use of AI.  The collaboration combines Movate’s experience in managing global customer operations and AI-enabled service models with Krisp’s real-time voice...
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Medallia, Ada to integrate customer intelligence with agentic AI
Medallia, Ada to integrate customer intelligence with agentic AI for enterprise CX
Singapore – Medallia and Ada have entered into a strategic partnership to deliver a joint solution that combines customer and operational intelligence with agentic AI, aiming to help organisations translate customer insights into automated, real-time actions across channels.  The collaboration...
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Panasonic Vietnam, Techcombank establish strategic partnership to strengthen CX, long-term value nationwide
Panasonic Vietnam, Techcombank establish strategic partnership to strengthen CX, long-term value nationwide
Hanoi, Vietnam – Panasonic Vietnam Co., Ltd. and Techcombank have formalised a strategic cooperation agreement, initiating a broad-based partnership between two established organisations operating across consumer electronics, home appliances, and financial services in Vietnam. The agreement sets out...
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AI customer experience platform Toku files for SGX Catalist listing in first IPO of 2026
AI customer experience platform Toku files for SGX Catalist listing in first IPO of 2026
Singapore – Singapore-based AI customer experience platform Toku has registered its offer document for a proposed initial public offering (IPO) and the planned listing of its ordinary shares on the Catalist Board of the Singapore Exchange Securities Trading (SGX-ST). If completed, the transaction would...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.