Tag: CX

Lolitta Suffian on new senior CX role at BSN, insights on developing impactful CX strategies
Lolitta Suffian on new senior CX role at BSN, insights on developing impactful CX strategies
Kuala Lumpur, Malaysia – Lolitta Suffian has recently stepped into the role of senior vice president for customer experience at Bank Simpanan Nasional (BSN), following four years of leading customer experience at Telekom Malaysia.  With AI at the forefront of digital transformation around the...
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Maxis launches generative AI-powered in-app assistant developed with Google Cloud
Maxis launches generative AI-powered in-app assistant developed with Google Cloud
Kuala Lumpur, Malaysia – Maxis has introduced Miya (Maxis Intelligence, Your Assistant), becoming the first telecommunications operator in Malaysia to launch a generative AI-based conversational assistant within its mobile app, developed in collaboration with Google Cloud. The assistant is powered...
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Infosys launches AI-powered customer experience suite for Salesforce global users
Infosys launches AI-powered customer experience suite for Salesforce global users
Bengaluru, India – Infosys, a global provider of digital services and consulting, has introduced the Infosys Customer Experience Suite for Salesforce, a set of integrated solutions designed to strengthen enterprise digital transformation.  Expanding on its longstanding collaboration with Salesforce,...
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Appier, VitaDairy to advance AI-driven customer engagement and digital growth in Vietnam
Appier, VitaDairy to advance AI-driven customer engagement and digital growth in Vietnam
Ho Chi Minh, Vietnam – Appier, an AI-native software company specialising in marketing and advertising technology, has entered into a strategic collaboration with VitaDairy, one of Vietnam’s leading immunity-focused dairy brands.  The partnership aims to apply Appier’s AI-driven solutions to strengthen...
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Tata Communications introduces voice AI platform to enhance customer journeys across BFSI industries
Tata Communications introduces voice AI platform to enhance customer journeys across BFSI industries
Mumbai, India – Tata Communications has launched its new voice AI platform, designed to enhance customer engagement across the banking, financial services, and insurance (BFSI) sector.  The platform incorporates agentic artificial intelligence to enable real-time, speech-to-speech interactions...
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Oracle introduces AI agents to enhance marketing, sales, and service operations globally
Oracle introduces AI agents to enhance marketing, sales, and service operations globally
Singapore – Oracle has introduced role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders identify new revenue opportunities.  These agents are embedded within marketing, sales, and service workflows to improve operational efficiency and support the...
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NTT DATA, AWS collaborate on AI-powered contact centre solutions
NTT DATA, AWS collaborate on AI-powered contact centre solutions
Tokyo, Japan – NTT DATA has entered into a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to develop and deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect, AWS’s cloud-based contact centre platform.  The collaboration is aimed at accelerating...
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Malaysia Aviation Group taps Adobe, Google, Skyscanner, and Visa to elevate digital travel experience
Malaysia Aviation Group taps Adobe, Google, Skyscanner, and Visa to elevate digital travel experience
Kuala Lumpur, Malaysia – Malaysia Aviation Group (MAG) has entered into a multi-faceted collaboration with Adobe, Google, Skyscanner, and Visa, becoming the first airline group globally to bring together four major players in digital engagement, metasearch, technology, and payments. The partnership...
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NiCE appoints Jeff Comstock as new president of CX product and technology
NiCE appoints Jeff Comstock as new president of CX product and technology
Singapore – NiCE, a global provider of AI-powered customer experience and business solutions, has announced the appointment of Jeff Comstock as president of CX product & technology, effective 1 October 2025, as part of the company’s executive leadership team.  Jeff brings over 25 years of experience...
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8x8, Modica Group launch mobile video customer experience across Asia-Pacific
8x8, Modica Group launch mobile video customer experience across Asia-Pacific
Sydney, Australia – 8×8 Inc., a global integrated customer experience (CX) platform provider, and Modica Group, specialising in intelligent messaging, have announced a new reseller partnership to enhance omnichannel CX capabilities across the Asia-Pacific region.  The collaboration begins...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.