Tag: CX

Inside the Firewall: How CX platforms make security part of the experience, not a step added afterwards

14 minutes ago

Bernard Parado

Customers rarely think about security until it gets in their way. A forgotten password, an extra verification code or a stalled refund can turn a smooth journey into a frustrating one, and the brand takes the blame whatever the cause. That is why customer experience platforms are changing how they approach...

Inside The Firewall: Across the customer journey, trust is the new experience and security builds it

1 day ago

Bernard Parado

Cybersecurity awareness often puts the spotlight on the systems behind the screen, such as networks, data and the AI tools now woven into daily operations. Earlier pieces in the Inside the Firewall series looked at how businesses protect data and govern AI. But security is also felt in much simpler moments,...

Agoda brings travel discovery and booking into a single AI-powered experience

6 days ago

Ansherina Baes

Singapore – Agoda has expanded its AI Assistant to users across 21 markets, allowing travellers to plan trips, compare travel options and make bookings through conversations in its mobile app. The digital travel platform first tested the feature in September 2026 before extending access to users across...

AO Ventures invests in sports-focused enterprise AI platform Jump

1 week ago

Bernard Parado

Australia – AO Ventures, the venture capital arm of Tennis Australia and the Australian Open, has invested in Jump, an enterprise AI platform built for professional sports organisations. The move forms part of its wider backing of technologies shaping sport and entertainment. Jump becomes the seventh...

Singapore tops ASEAN banking customer experience with 3.99 score, study finds

1 week ago

Bernard Parado

Singapore – Singapore has recorded the highest banking customer experience (CX) score in ASEAN, according to a Twimbit report. The study, unveiled on 28 October in Kuala Lumpur, gave the city-state 3.99 out of 5. That result sits above the regional maturity score of 3.86. Singapore also led ASEAN on...

Mastercard launches AI assistant to help issuers surface card benefits

1 week ago

Bernard Parado

Singapore – Mastercard has launched Mastercard Max, an AI-powered benefits assistant that lets card issuers present relevant perks to cardholders through their own digital channels, according to the company. The assistant is available globally, and Mastercard announced it in Singapore on 28 October...

Ant Group upgrades LingGuang AI Assistant to proactive personal agent

1 week ago

Ansherina Baes

Hangzhou, China – Ant Group has upgraded its multimodal artificial intelligence (AI) assistant, LingGuang, to enable proactive task management, long-term scheduling and coordination across connected services. LingGuang 2.0 is designed to identify potential user needs, follow up on tasks and manage...

Tencent Cloud, Care partner on low-latency telehealth consultations in Singapore

1 week ago

Bernard Parado

Hong Kong – Tencent Cloud, the cloud business of Tencent, has partnered with Singapore telehealth digital solutions provider Care to support its virtual consultations, the company announced on 26 October 2026. Under the collaboration, Care has adopted Tencent Cloud’s Tencent Real-Time Communication...

Salesforce signs definitive agreement to acquire customer engagement platform Braze

Salesforce signs definitive agreement to buy customer engagement platform Braze

2 weeks ago

Bernard Parado

Singapore – Salesforce has signed a definitive agreement to acquire customer engagement platform Braze for approximately US$5.66 billion in enterprise value, the company announced on 20 October. Under the terms of the deal, holders of Braze Class A common stock will receive US$47.50 in cash per share. The...

Tourism Malaysia, Alipay+ sign MoU to put AI travel agent in visitors' digital wallets

2 weeks ago

Bernard Parado

Kuala Lumpur, Malaysia – Tourism Malaysia and Alipay+, the unified wallet gateway of Ant International, have signed a Memorandum of Understanding (MoU) to embed an AI travel agent in the digital wallets used by international visitors to Malaysia. The agreement, signed in Kuala Lumpur, also aims to accelerate...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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