Tag: CX

Curiosity as a capability What separates brands that collect data from brands that understand it , Yuno partner to bring fraud prevention and identity verification to global payments infrastructur
Curiosity as a capability: What separates brands that collect data from brands that understand it
Manila, Philippines – Any company can buy new technology. Far fewer can do something much harder to copy: keep learning what their customers really need, and act on it. That was the central message of the keynote presentation, Customer-Centric Innovation: Turning Consumer Trends into Competitive Advantage,...
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RHB Bank deploys new CRM platform across branches and contact centres
RHB Bank deploys new CRM platform across branches and contact centres
Kuala Lumpur, Malaysia – RHB Bank has rolled out a new enterprise customer relationship management (CRM) platform from BUSINESSNEXT, supporting more than 2,800 users across the Malaysian lender’s branches and contact centres, the bank announced on 8 October 2026. The platform connects with more...
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Manulife Asia names Andy Bruce as Chief Information Officer
Manulife Asia names Andy Bruce as Chief Information Officer
Hong Kong – Manulife has promoted Andy Bruce to Chief Information Officer (CIO) of Manulife Asia, effective 1 October, the company announced on 8 October. The insurer said the appointment reflects its focus on strengthening technology leadership across the region. It also said the move supports its...
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Skyro launches customer-selected cashback programme in the Philippines
Skyro launches customer-selected cashback programme in the Philippines
Manila, Philippines – Skyro has launched a cashback programme in the Philippines that allows customers to select the spending categories in which they earn rewards, according to the finance group. The programme is available to eligible users of SkyroCredit, a reusable digital credit line within the...
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Australian Open to use Adobe CX enterprise to personalise fan experiences
Australian Open to use Adobe CX enterprise to personalise fan experiences
Australia – Tennis Australia will use Adobe CX Enterprise, an end-to-end platform for customer experience orchestration, to deliver more personalised and connected experiences for Australian Open fans, the organisations announced. The rollout forms part of a multi-year partnership that names Adobe...
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Bolt names Ivan Kusalić CTO, with AI and Engineering productivity in focus
Bolt names Ivan Kusalić CTO, with AI and Engineering productivity in focus
Singapore – Bolt has appointed Ivan Kusalić as its Chief Technology Officer (CTO), putting him in charge of the company’s global technology strategy and engineering teams. Kusalić joins from German renewable energy company Enpal, where he most recently served as chief technology and product officer...
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Braze signs strategic collaboration agreement with AWS to expand generative AI capabilities
Braze signs strategic collaboration agreement with AWS to expand generative AI capabilities
Singapore – Braze and Amazon Web Services (AWS) have signed a strategic collaboration agreement (SCA) that deepens their work on generative AI and industry solutions, the Nasdaq-listed company announced. As part of the partnership, Braze has integrated Amazon Bedrock into BrazeAI Agent Console, its...
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NiCE Cognigy now generally available in India with multilingual voice AI
NiCE Cognigy now generally available in India with multilingual voice AI
Mumbai, India – NiCE has made its Cognigy AI agent platform generally available in India, with voice support for languages including Hindi, Tamil, Bengali and code-mixed Hinglish, the company announced on 23 September 2026. The platform handles voice, text and image, and lets users switch between them...
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Metcash expands Coveo partnership to bring generative AI to retailer communications
Metcash expands Coveo partnership to bring generative AI to retailer communications
Sydney, Australia – Metcash has expanded its partnership with Coveo to add AI-powered conversational search to its B2B customer communications portal, according to Coveo. The announcement, dated 22 September 2026, extends a relationship that already spans other parts of the Australian wholesale distributor,...
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Allianz Partners launches Metaportal platform for configurable travel insurance
Allianz Partners launches Metaportal platform for configurable travel insurance
Brisbane, Australia – Allianz Partners has launched Metaportal, a digital platform that lets banks and loyalty partners offer configurable travel insurance to their customers, the company announced. The launch comes as Australian financial institutions respond to regulatory reforms affecting interchange...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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