Tag: CX

Adobe, Jet2 deploy agentic AI to personalise holiday experiences for 10 Million customers

12 hours ago

Bernard Parado

Singapore – Adobe and Jet2 have entered a multi-year partnership to embed agentic AI technology across the tour operator’s customer experience, targeting more personalised holiday recommendations, offers and support for millions of travellers. The tie-up centres on Adobe CX Enterprise Coworker,...

Sea Limited taps NVIDIA Vera Rubin to scale AI across Southeast Asia

1 day ago

Bernard Parado

Singapore – Sea Limited has adopted the NVIDIA Vera Rubin platform, according to the Singapore-founded technology group. The move is aimed at strengthening Sea’s artificial intelligence capabilities as it looks to serve consumers and small businesses across Southeast Asia. Sea’s businesses,...

Wise launches QR-ready travel card and account in Thailand

1 day ago

Bernard Parado

Bangkok, Thailand – Wise has officially launched the Wise Account and Wise Card in Thailand, giving local travellers, expats and digital nomads a way to hold, convert and spend across more than 40 currencies in 160 countries. The rollout arrives ahead of Thailand’s peak travel season and follows...

VWO, AB Tasty combination targets global digital experience market

VWO, AB Tasty combination to target global digital experience market

3 days ago

Bernard Parado

Singapore – VWO has combined with AB Tasty to form a global digital experience optimisation platform generating more than $100 million in annual recurring revenue and serving over 4,000 customers worldwide, according to the companies. The deal, backed by private equity firm Everstone Capital, brings...

Global shoppers hold back on AI autonomy despite surge in everyday use, study finds

3 days ago

Bernard Parado

Singapore – Businesses are racing to embed artificial intelligence into the shopping journey, but consumers are not moving at the same pace, according to a VML report. The global study points to a widening gap between industry ambition around AI and the more cautious, pragmatic behaviour of everyday...

Singlife deepens Salesforce partnership with new AI customer service tools

1 week ago

Bernard Parado

Singapore – Singlife is now resolving more than 20% of its general insurance email enquiries through an AI agent, as its collaboration with Salesforce deepens. The GI Email Agent assesses incoming customer emails in real time, first identifying the nature and urgency of each request. Straightforward...

APAC consumers quitting AI customer service over lack of memory, new report finds

1 week ago

Bernard Parado

Singapore – Seven in 10 consumers across Asia Pacific have abandoned an AI-powered customer service interaction after the system failed to recognise them or their previous history with a brand, according to new data from Twilio (NYSE: TWLO). Of those affected, 5% went further and ended their relationship...

APAC led the world into the agentic era—now measurement has to keep up

1 week ago

Bernard Parado

For years, Artificial Intelligence (AI) has been sold to marketers as a productivity tool. Across Asia-Pacific (APAC), however, that description is already proving too narrow. Consumer behavior has never been more dynamic. Customer expectations shift in real time, campaigns run continuously across channels,...

Zendesk appoints David Hall-Johnston as Chief Technology Officer to lead APJ AI strategy

1 week ago

Bernard Parado

Singapore – Zendesk has appointed David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan, a move that comes as enterprises across the region shift from experimenting with artificial intelligence to embedding it within business-critical service operations. Based in Melbourne, Hall-Johnston...

Cyara appoints Ben Corser to drive AI trust adoption across APAC

2 weeks ago

Bernard Parado

Australia – Cyara, the AI trust company for customer experience, has appointed Ben Corser as General Manager and SVP, Go-to-Market for Asia-Pacific (APAC). The move, announced on 7 September 2026, reinforces the company’s investment in Australia and its broader commitment to accelerating growth...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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