Tag: CX

Dr Angel Lo on exploring the future of CX with agentic and autonomous AI in medtech

5 minutes ago

Rei Fortes

Singapore – Customer experience (CX) has rapidly evolved over the last decade, with generative and autonomous AI technologies reshaping every touchpoint of the customer journey. The diverse APAC region leads the innovation of emerging intelligent technologies across a wide range of industries. With...

ServiceNow finalises Moveworks acquisition to expand enterprise AI capabilities

16 hours ago

Rei Fortes

Singapore – ServiceNow has completed the acquisition of Moveworks, bringing together enterprise workflow automation and conversational AI to strengthen its AI platform for workplace use. The transaction is intended to accelerate the deployment of agentic AI across organisations by combining ServiceNow’s...

TP Indonesia unveils TP.ai FAB to strengthen AI-driven CX nationwide

1 day ago

Rei Fortes

Jakarta, Indonesia – TP in Indonesia has introduced TP.ai FAB at its Jakarta facility, presenting a new platform designed to improve how organisations manage customer interactions through advanced automation and data intelligence. The launch marks a further step in the company’s shift towards...

EngageLab launches LiveDesk to advance enterprise CX capabilities across global markets

1 week ago

Rei Fortes

Singapore – EngageLab has debuted LiveDesk, an AI-enabled customer service platform designed to strengthen how enterprises manage interactions across multiple digital channels. The platform combines automated systems with human support teams, following the philosophy of ‘AI Agent x Human Agent’...

Is your data ready for AI? Why customer experience hinges on trusted information

1 week ago

Rei Fortes

In today’s hyper-competitive digital economy, customer experience (CX) is the battleground on which Singaporean organisations win or lose. Whether you are a university attracting students, a bank engaging clients, or a retailer serving consumers, every interaction matters. Customers expect seamless,...

Tata Communications acquires 51% of Commotion Inc, expanding its AI capabilities

1 week ago

Rei Fortes

Mumbai, India – Tata Communications has taken a majority stake in Commotion Inc., securing 51% of the company as part of its strategy to deepen the use of AI across its global technology portfolio. Commotion, which operates in India and the United States, develops enterprise software centred...

Union Bank Philippines integrates AWS platform advancing data-driven banking to enhance CX

1 week ago

Rei Fortes

Manila, Philippines – Union Bank of the Philippines, one of the country’s major financial institutions, has adopted Amazon Web Services (AWS) Amazon Quick Suite to expand the use of data-led tools across its operations. The bank is the first in the Philippines and among the earliest in Southeast...

Security Bank, WIZ.AI launch AI customer engagement initiative in the Philippines

2 weeks ago

Rei Fortes

Manila, Philippines – Security Bank has entered into a formal partnership with WIZ.AI to advance the Bank’s efforts in technology-enabled customer engagement, particularly through conversational AI. The agreement is focused on strengthening Security Bank’s digital services by integrating WIZ.AI’s...

Virgin Australia taps OpenAI to advance its digital transformation

2 weeks ago

Rei Fortes

Brisbane, Australia – Virgin Australia has entered into a new collaboration with OpenAI, becoming the first airline in the country to access the company’s emerging technologies. The partnership is intended to support the airline’s long-term digital modernisation plans and introduce new ways for travellers...

Mercedes-Benz India, Zoho introduce locally developed dealer management to modernise nationwide service operations

3 weeks ago

Rei Fortes

Pune, India – Mercedes-Benz India has rolled out a new dealer management system (DMS), developed with Zoho, aimed at creating a more consistent and transparent service experience for customers across the country. The platform, known as SKYLine, has been built locally and is now in operation at...

Video Title Here: The Indonesian on-ground activation status

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Tag: CX

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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