Tag: customer experience

Around 74% of APAC brands cite data issues as barrier to scaling agentic AI: report
Around 74% of APAC brands cite data issues as barrier to scaling agentic AI: report
More than half of respondents (53%) said they use AI for personalised product recommendations, while 48% use AI for instant customer support and 42% are open to shopping through a virtual AI concierge.
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Kong taps Unfold to support partner ecosystem and AI-driven opportunities across ANZ
Kong taps Unfold to support partner ecosystem and AI-driven opportunities across ANZ
The agreement will see Unfold, an Australian channel activation and SaaS distribution company, support Kong’s regional channel ecosystem by helping partners identify revenue opportunities tied to AI and API-related demand.
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Yeahka’s Fushi Tech introduces AI agent platform targeting Southeast Asian merchants
Yeahka’s Fushi Tech introduces AI agent platform targeting Southeast Asian merchants
Fushi Tech said the platform is intended to reduce the need for merchants to manually analyse data, create marketing materials, or configure CRM systems, allowing business owners to initiate workflows using natural language instructions instead.
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AIA Philippines launches AI-powered roleplay platform for agent training
AIA Philippines launches AI-powered roleplay platform for agent training
The platform provides real-time feedback on areas such as objection handling, emotional engagement, communication fluency, and insurance knowledge.
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Conectys opens Kuala Lumpur hub to expand CX and digital services in APAC
Conectys opens Kuala Lumpur hub to expand CX and digital services in APAC
The launch in Kuala Lumpur complements Conectys’ existing operations in the Philippines and Taiwan, where the company already delivers CX and trust and safety services across the region.
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Leaders in Tech: Kay Lugtu on advancing AI adoption across the Philippines
Leaders in Tech: Kay Calpo Lugtu on advancing AI adoption across the Philippines
Across Southeast Asia, the Philippines remains one of the most digitally active nations, with smartphones leading connectivity through social media and super apps dominating digital spaces.  Prominent organisations nationwide are also gradually adapting AI tools to streamline customer experience...
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Singapore’s FairPrice expands Google Cloud AI partnership for retail innovation
Singapore’s FairPrice expands Google Cloud AI partnership for retail innovation
Singapore —FairPrice Group (FPG), Singapore’s largest retailer, has expanded its multi-year collaboration with Google Cloud to introduce new agentic AI applications across customer and employee touchpoints aimed at reshaping retail experiences while enhancing operational efficiency. As part of the...
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Zendesk launches agentic AI-powered resolution platform for enhanced customer service_11zon
Zendesk launches agentic AI-powered resolution platform for enhanced customer service
Singapore – Zendesk, an agentic AI-powered service firm, has recently introduced the Zendesk Resolution Platform designed to transform customer experience. This new platform brings together advanced capabilities like Zendesk AI Agents, a unified knowledge graph, integrations and automations, governance...
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Qualtrics launches new experience agents for more personalised engagement, employee experience_11zon
Qualtrics launches new experience agents for more personalised engagement, employee experience
Singapore – Qualtrics, an experience management firm, has recently announced the launch of its highly specialised AI agents designed to autonomously deliver advanced customer and employee experiences across all channels at scale. Named Experience Agents, these agents use Qualtrics’ proprietary expertise...
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Talkdesk expands global presence following regional cloud deployment in Australia_11zon
Talkdesk expands global presence following regional cloud deployment in Australia
Australia – Talkdesk, a customer experience technology firm, has announced the expansion of its global network through the launch of a new regional cloud deployment in Australia. This strategic move will enable local businesses to host their platforms within the country.  As per the firm, the...
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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

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