Tag: customer experience

Haris Izmee assumes leadership at Equinix as managing director for Indonesia (1)_11zon

Mastering customer interaction: Tata Communications’ Mauro Carobene on overcoming fragmented customer experiences across the retail sector

2 months ago

Azunta Gaviola

In the modern retail landscape, businesses are often confronted by the rapid pace and diverse customer touchpoints, making them vulnerable to fragmented customer experiences if not properly managed.A recent survey from Tata Communications, in collaboration with Harvard Business Review Analytic Services,...

Harnessing sentiment analysis for personalised interactions

3 months ago

Azunta Gaviola

Every company says their customers are top of mind, but how many actually understand them? Sure, enterprises can talk the talk but look at the countless viral threads online of less than satisfactory customer service interactions. These instances usually are not just a case of a single rogue service...

Informatica, SUBARU forge collaboration to drive data-driven customer experience

4 months ago

Azunta Gaviola

Tokyo, Japan – AI-cloud data management firm Informatica has announced that it has recently formed a strategic collaboration with multinational manufacturing firm SUBARU Corporation.This initiative allows SUBARU to harness the firm’s AI-powered intelligent data management cloud, enabling the automaker...

Zendesk to empower businesses with enhanced outbound communication strategies, expanded Meta partnership

4 months ago

Azunta Gaviola

Singapore – Zendesk, a customer experience technology firm, has announced that it has recently expanded its partnership with Meta to assist businesses in enhancing their outbound communication strategies for customer experience.Through the initiative, Zendesk has introduced Relay, a new application...

Financial services brands in SG lack competitive differentiation in CX: report

4 months ago

Teddy Cambosa

Singapore – The average industry scores remained mostly flat, indicating a lack of improvement in the overall CX quality, according to a new report from Forrester. It noted that a narrow gap between the top and bottom CX scores across all three industries points to a lack of competitive differentiation,...

Red Hat, Globe partnership to modernise telco’s operational practices, customer experience

4 months ago

Azunta Gaviola

Manila, Philippines – PH-based telecommunications firm Globe has unveiled a new collaboration with open-source solutions provider Red Hat to modernise its IT infrastructure through Red Hat Open Innovation Labs. This strategic alliance intends to enhance the telco’s agility, scalability, and innovation,...

Lila Tretikov to advise on Zendesk’s industry-leading AI solutions with recent appointment (1)

Lila Tretikov joins Zendesk’s board of director lineup for advisory role

4 months ago

Azunta Gaviola

Singapore – Customer experience technology firm Zendesk has announced the appointment of Lila Tretikov to its Board of Directors. Tretikov joins the current board to advise on Zendesk’s industry-leading AI offerings, with members including Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams,...

Amdocs to empower PLDT’s network operations, customer experience with intelligent networking suite

4 months ago

Azunta Gaviola

Manila, Philippines – Global telecommunications technology firm Amdocs has recently announced that Philippines’ telco provider PLDT has adopted its operational support systems (OSS) platform. This partnership will allow PLDT to modernise, unify, and automate its network operations on the public cloud...

Doctor Anywhere, Zendesk partnership to expedite customer service, experience

4 months ago

Azunta Gaviola

Singapore – Doctor Anywhere, a regional healthcare company, has recently announced its partnership with customer experience technology firm Zendesk to offer enhanced service capabilities and expanded support for its users using Zendesk’s suite. This includes tools like messaging, analytics, community...

Major shift in customer experience spur 82% of SG industry leaders to think AI as a decisive factor for businesses report_11zon

Major shift in customer experience spurs 82% of SG industry leaders to think AI as a decisive factor for businesses: report

4 months ago

Azunta Gaviola

Singapore – A recent report by Zendesk revealed that a major shift in the future of customer experience is anticipated to happen, with about 82% of leaders in Singapore believing artificial intelligence would be a decisive factor for businesses. In the report, 74% of industry experts in Asia...

Video Title Here: The Indonesian on-ground activation status

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Tag: customer experience

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Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

Video Title Here: The Indonesian on-ground activation status

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