Tag: customer experience

Dyna
Dyna.Ai, DCS Card Centre collaborate to improve CX, operational efficiency with AI-driven solutions
Singapore – Dyna.Ai, a Singapore-based AI-as-a-Service company, has recently unveiled a strategic collaboration with local financial institution DCS Card Centre to jointly advance the customer experience and operational efficiency in the financial services sector. This partnership was formalised through...
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Live Group to offer hyper-personalised customer experience with launch of ‘Envoku’
Live Group to offer hyper-personalised customer experience with launch of ‘Envoku’
Singapore – Live Group, an events and communication agency, has recently introduced a new AI-driven platform that transforms communication, engagement, and inclusivity across events, workplaces, and customer interactions. This solution addresses the gap between diverse audiences, offering customers hyper-personalised...
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1_Beyond the cart Shoppertainment execs on harnessing the potential of live commerce for unmatched customer experience_11zon
Beyond the cart: Shoppertainment execs on harnessing the potential of live commerce for unmatched customer experience
Amid the current advances in the retail industry, live shopping has established itself as a dynamic force in every customer’s journey. With real-time product demonstrations, said development fostered a more immersive interaction with retailers, allowing shoppers to directly address their concerns and...
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Lazada’s new AI-powered capabilities to offer more personalised, dynamic shopping experience (1)
Lazada’s new AI-powered capabilities to offer more personalised, dynamic shopping experience
Singapore – Lazada, an international e-commerce company, has recently unveiled a suite of new GenAI features to offer shoppers a more personalised, engaging, and dynamic experience. This initiative was launched alongside the firm’s recently published whitepaper about the adoption of artificial intelligence...
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Mastercard to offer faster card bill payment solutions, enhanced customer experience with ‘Bill Qkr’ (1)
Mastercard to offer faster card bill payment solutions, enhanced customer experience with ‘Bill Qkr’
Singapore  – Mastercard, a global company in the payment industry, has recently announced the launch of Bill Qkr, designed to streamline the payment process among consumers. For this initiative, the company will offer faster card bill payment solutions, enabling merchants, acquirers, payment...
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Freshworks unveils AI agents to improve customer, employee experience for businesses
Freshworks unveils AI agents to improve customer, employee experience for businesses
The result is improved customer experience, higher CSAT scores, and reduced response times. Employee satisfaction goes up, too, when agent productivity skyrockets with the automation of routine tasks.
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Salesforce to transform RLC Residences’ customer experience with recent partnership
Salesforce to transform RLC Residences’ customer experience with recent partnership
Singapore – RLC Residences, the residential arm of Robinsons Land, has recently announced a new collaboration with Salesforce, a customer relationship management platform. This initiative is part of the company’s digital transformation journey with Appistoki offering support and also aimed at enhancing...
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Bain & Company, Kantar, Qualtrics to introduce new CX standards following industry-wide outreach_11zon
Bain & Company, Kantar, Qualtrics to introduce new CX standards following industry-wide outreach
Singapore – Following a 10-week industry-wide consultation, Bain & Company, Kantar, and Qualtrics have recently introduced the latest updates to their jointly endorsed Global Standards for Customer Experience. The move comes after the cross-industry outreach and collaboration from the three...
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Mobility solution firm ALVA accelerates customer experience, loyalty with Google Cloud’s AI-powered infrastructure
Singapore – Mobility solution provider ALVA has announced that it has recently collaborated with Google Cloud to advance the customer experience, loyalty, and demand for its electric two-wheelers.In a recent statement, the automotive firm indicated its selection of Google Cloud as their primary cloud...
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Haris Izmee assumes leadership at Equinix as managing director for Indonesia (1)_11zon
Mastering customer interaction: Tata Communications’ Mauro Carobene on overcoming fragmented customer experiences across the retail sector
In the modern retail landscape, businesses are often confronted by the rapid pace and diverse customer touchpoints, making them vulnerable to fragmented customer experiences if not properly managed.A recent survey from Tata Communications, in collaboration with Harvard Business Review Analytic Services,...
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Video Title Here: The Indonesian on-ground activation status

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Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.