Singapore – ServiceNow has completed the acquisition of Moveworks, bringing together enterprise workflow automation and conversational AI to strengthen its AI platform for workplace use.
The transaction is intended to accelerate the deployment of agentic AI across organisations by combining ServiceNow’s workflow architecture and governance framework with Moveworks’ employee-facing assistant, enterprise search tools and reasoning technology.
The integration is designed to support a more unified approach to how employees interact with digital systems, enabling requests to be initiated through natural language and automatically routed to the appropriate data, workflows or AI agents.
By aligning intelligent automation with a single conversational interface, the combined platform aims to improve productivity, shorten resolution times, and encourage broader adoption of AI across large enterprises.
“With two decades of workflow intelligence built into a single architecture, we’re powering the agentic AI operating system for the enterprise,” Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow, stated.
He added, “Moveworks’ agentic platform will create an AI-native front door that turns conversations into completed work, allowing customers to resolve issues autonomously, trigger intelligent workflows, and get results – securely, responsibly, and at scale.”
ServiceNow’s platform already supports AI-driven automation at scale, with agent-based systems handling a significant proportion of IT and customer service interactions autonomously. Moveworks adds a front-end layer focused on employee engagement, allowing users to search, request and complete tasks through a single interface embedded into existing work environments.
Together, the technologies are positioned to reduce organisational silos and connect requests directly to fulfilment across functions such as IT, human resources, and customer operations.
“By joining ServiceNow, we can now scale this agentic strategy for any organisation by connecting our AI Assistant and enterprise search with ServiceNow’s trusted workflow automation and AI governance,” Bhavin Shah, CEO of Moveworks, commented.
“Together, we’ll deliver secure, fast, end-to-end resolution for employees everywhere.”
The two companies already share a substantial customer base, with many organisations using both platforms prior to the acquisition. Adoption data indicates that Moveworks is typically rolled out organisation-wide, reinforcing its role as a common entry point for workplace support and automation.
As part of the transaction, ServiceNow gains additional AI and engineering expertise, which is expected to contribute to the continued development of its AI roadmap.
The expanded platform is intended to deliver more context-aware and secure digital workflows by interpreting employee prompts, linking them to relevant enterprise systems and executing actions end-to-end within a single, scalable environment.
