Manila, Philippines – Security Bank has entered into a formal partnership with WIZ.AI to advance the Bank’s efforts in technology-enabled customer engagement, particularly through conversational AI.
The agreement is focused on strengthening Security Bank’s digital services by integrating WIZ.AI’s intelligent solutions, including voice-driven automation technologies, which involve natural language processing, voice automation, and multichannel engagement systems.
These technologies are expected to support improvements in operational efficiency and responsiveness, with early implementation centred on collections activities before being extended to other service areas.
“With WIZ.AI, we aim to improve our collections efficiency. We achieve this through seamless human-bot synergy. This maintains personalised service while leveraging intelligent automation,” Balaji Vijayan, SVP and retail and business banking risk management head at Security Bank, stated.
He added, “Our promise is rooted in understanding our customers’ needs and delivering solutions that make a real difference.”
The initiative forms part of Security Bank’s ongoing digital transformation strategy, which prioritises the use of data, automation and emerging AI applications to refine CX. By integrating WIZ.AI’s systems, the Bank aims to streamline interactions across phone, chat, messaging and email channels, creating more consistent and accessible experiences for clients.
“Security Bank’s dedication to better banking aligns with our ‘local-first’ vision, leveraging advanced LLM-powered voice automation. This delivers customer experiences that are both efficient and culturally attuned,” Jianfeng Lu, founder and CEO of WIZ.AI, said.
“Together, we will enhance collection performance and set new standards for intelligent customer engagement in the Philippines.”
For WIZ.AI, the partnership reinforces its regional presence as a provider of scalable AI tools for enterprises across Southeast Asia. Its technology is designed to adapt to local communication styles, supporting more context-aware and culturally aligned customer interactions.
Both organisations intend to deploy solutions that enhance the role of automation while maintaining the personal aspects of banking relationships. The partnership is also positioned to help financial institutions explore new AI-driven service models by demonstrating the practical benefits of advanced conversational technologies in the Philippine market.
