Australia — Riverbed, a leader in AIOps for observability, has promoted Nick Kempt to Director of customer success and professional services for the Asia Pacific and Japan (APJ) region.
In his new role, Kempt will oversee a team responsible for professional services, solution architects, and technical experts, supporting customers throughout their lifecycle from onboarding to automation and expansion.
Nick will shape customer engagement strategy, managing service delivery, optimising solutions, and coordinating with sales, product, and marketing teams across APJ and globally. The appointment is part of the company’s strategy to strengthen leadership in the APJ region and expand the adoption of its AIOps and observability solutions among enterprise customers.
He mentioned he is thrilled with taking on his new role for the APJ region.
“As we continue to help customers consolidate their IT environments and implement AI at scale, Riverbed’s latest AI capabilities make it easier for organisations to manage AIOps and transition from reactive to predictive IT operations,” Nick said.
“Our customers are well-positioned to lead in their industries through the adoption of our technologies and services, and I’m excited to lead and collaborate with the team to support them in driving this success.”
Paul Crighton, vice president of sales at Riverbed explains how Nick brings a unique blend of customer-centric vision, leadership excellence, and deep domain knowledge to this role.
“His ability to cultivate meaningful, long-term customer relationships while delivering tangible business outcomes positions him well to lead the team and elevate our customer success and services strategy in the region,” Paul explained.
Nick has over five years of experience at Riverbed in specialist and leadership positions across the region, as well as a background working with large public sector and enterprise organisations.
His appointment is intended to enhance Riverbed’s ability to deliver measurable business outcomes for customers, focusing on improving digital experiences, operational efficiency, and return on investment.
Riverbed offers AIOps and observability solutions that use AI to enhance IT efficiency and digital experiences. The company also provides acceleration technologies that support the secure and agile performance of applications across networks.
