Majority of SG consumers see AI transform online shopping, encourage borderless retail future: report

by

Azunta Gaviola

-

1 year ago

The ‘What’s NEXT in Marketing 2025’ series is making waves in Singapore, the Philippines, Hong Kong, Indonesia, and Malaysia. Join us in shaping the future of marketing!

Singapore – A recent study by Stripe, a financial infrastructure platform, revealed that more than half of consumers in Singapore expect that the geographic location of sellers will matter less in their purchasing choices by 2030, noting the future of retail will become more borderless. 

According to the report, approximately 75% of local consumers also believe that buying products and services online from international sellers should be easier than in its current state. 

They have further mentioned the crucial role that artificial intelligence will contribute to the transformation of retail, with 80% thinking AI will make it easier to buy products and services online.

Moreover, about 57% of consumers see the potential of AI in payments through its ability to prevent fraud and scams. 

Another 45% also believed AI helped in providing recommendations on deals, and 40% said their importance in resolving purchase issues with AI-enabled chatbots. 

Interestingly enough, the survey found that many consumers are still discouraged by the complexity of cross-border transactions, with 65% of the respondents stating they will not purchase from international sellers if their preferred payment option is not available.

Celebrate the creativity and brilliance of advertising at the Advertising Awards Asia Pacific 2026! Happening this March in Singapore, we’ll be honouring the region’s most trailblazing advertising campaigns and visionary leaders— submit your entries today!
The NEXT Awards 2025 is here, and we’re seeking the most innovative marketing campaigns from Indonesiathe Philippines, Malaysia, Singapore and Asia Pacific. Submit your entry today and showcase your best work!
Share

RECENT ARTICLES

Salesforce strengthens leadership in Southeast Asia with new country heads for Thailand and Indonesia
MoneyHero names Danny Leung as chief financial officer
Fujitsu, NVIDIA collaborate to build full-stack AI infrastructure
NTT DATA, AWS collaborate on AI-powered contact centre solutions
Temus strengthens Singapore AI capabilities through key partnerships, appointments
Ellipse 3

RELATED ARTICLES

E-commerce, shopping apps see major retail growth in 2024, with app instals climbing 61% in H1 report_11zon
APAC e-commerce transactions projected to hit 7
UPTECH MEDIA 2
Ellipse 3

FEATURED ARTICLES

2
Tech in Focus How SUSE accelerates innovation, strengthens security across enterprise-grade products through open-source solutions_11zon (1)
Tenable_Exclusive Interview_11zon

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.