Singapore – SEKO, a leading global logistics company, has recently announced its strategic partnership with post-purchase platform Loop Returns, aiming to streamline and optimise international e-commerce returns. This strategy further enables the company to significantly reduce costs and improve the customer experience for its clients.
The synergy particularly focuses on simplifying the returns process and increasing customer satisfaction and loyalty for SEKO clients. Loop customers, on the other hand, will benefit from the logistics firm’s extensive global network, allowing seamless cross-border returns.
SEKO will also handle all necessary documentation, consolidate shipments, and reduce shipping costs, assisting e-commerce brands to expand globally without increasing operational overhead.
Furthermore, the alliance addresses challenges in international returns management, which include customs paperwork, duties, and taxes, reducing shipment clearance delays, and return shipping costs. Integration of Loop’s platform, in this case, provides clients of the logistic firm with cost-effective return management solutions.
Callan Bryce, commercial general manager at SEKO Australia and New Zealand, said, “By combining Loop’s exchange-first returns portal with SEKO’s processing and multi-carrier reverse logistics, we have created the ultimate global e-commerce returns solution. This comprehensive solution simplifies global returns, lowers shipping costs, and improves the overall customer experience.”
John-David Klausner, business development and partnerships senior vice president at Loop, further commented, “At Loop, we recognise the increasing challenges and costs of cross-border logistics for e-commerce merchants, especially as industry margins tighten across the board.”
“Through our partnership with SEKO, merchants are empowered to keep cross-border logistics costs low while delighting their customers through our best-in-class returns management software,” shared Klausner.
