Sydney, Australia – AI-powered cloud data management firm Informatica has recently announced a strategic partnership with Helia, an Australian lender mortgage insurance company, to advance the efficiency of claims processing.
In particular, the collaboration enables Helia to amplify its digital capabilities by exploring innovative customer engagement methods.
These methods include deploying intelligent chatbots for accurate assistance and utilising automated decision-making in claims processing, thereby improving the overall customer experience.
With the integration of Informatica’s intelligent data management cloud, Helia will further ensure AI-prepared data and enhance data trust, literacy, and privacy across the organisation.
Michelle Soakell-Ho, data governance leader at Helia, said, “By taking control of our data and implementing AI-powered data governance, we’re building a foundation to surpass our customers’ expectations and maximise value from AI.”
Soakell-Ho further explained, “It was time for Helia to rethink our approach to exceed customers’ needs. Customers and home buyers trust us to be the custodians of their information, and we needed an integrated platform that would allow us to take charge of our data and deliver on its true value.”
Alex Newman, country manager at Informatica Australia and New Zealand, also remarked, “IDMC enables Helia to build a centralised inventory of its data, enhance its classification processes using our AI-powered platform capabilities for automating processes and enforcing policies to manage this information.”
“The AI-powered IDMC platform’s cloud-agnostic connectivity allows Helia to seamlessly integrate their diverse data landscape and improve on its foundations with a more robust yet agile data solution that would supercharge their users’ ability to access trustworthy, reliable data to deliver superior customer experience,” continued Newman.
“This flexible cloud-based solution helps deliver a future-proof approach to data governance and allows Helia to take its data capability to the next level with a contextual 360-degree view of high-quality, consistent data and AI-powered insights,” he concluded.
