Gupshup, Tonik Bank partnership to enhance customer experience with launch of gen AI chatbot

by

Azunta Gaviola

-

1 year ago

The ‘What’s NEXT in Marketing 2025’ series is making waves in Singapore, the Philippines, Hong Kong, Indonesia, and Malaysia. Join us in shaping the future of marketing!

Manila, Philippines – IT services and consulting firm Gupshup has recently announced its strategic collaboration with Tonik Bank, aiming to provide a generative AI chatbot for Tonik’s mobile app.

This partnership will provide Tonik’s customers with instant and accurate answers to frequently asked questions, transforming the way they interact with their bank.

For this initiative, the generative AI chatbot will be powered by Gupshup’s advanced natural language processing and machine learning technologies. This is designed to understand and respond to customer queries with human-like precision and empathy.

It can also engage in contextual conversations, providing personalised and relevant information to each customer. By integrating the chatbot into their mobile app, Tonik Bank intends to provide their customers with instant access to information, reducing wait times and improving overall satisfaction.

Sateesh Reddy, deputy chief technology officer at Tonik Bank, said, “The integration of Gupshup’s ACE LLM into our operations has been truly transformative. We’ve witnessed significant value in its ability to automate routine tasks, elevate customer service, and boost our overall efficiency. This technology has the potential to revolutionise our operations, and we are excited to further explore its capabilities and implement it across our business.”

Beerud Sheth, co-founder and chief executive officer at Gupshup, said, “Our partnership with Tonik Bank exemplifies the future of BFSI. As the sector evolves, Gen AI will be crucial to deliver seamless, personalised, and efficient customer experiences. Our chatbot solution is designed to do just that, empowering banks like Tonik to focus on what matters most—building strong relationships with their customers.”

The generative AI chatbot solution is expected to generate significant cost savings for Tonik, with an estimated total of over US$20m over the next three years.

Step into a world where creativity meets cutting-edge tech at MARKETECH APAC’s Advertising Technology Asia 2025! Coming to the Philippines on 9 September, be at the forefront of the adtech revolution—register now!
The NEXT Awards 2025 is here, and we’re seeking the most innovative marketing campaigns from Indonesiathe Philippines, Malaysia, Singapore and Asia Pacific. Submit your entry today and showcase your best work!
Share

RECENT ARTICLES

Concentrix acquires SAI Digital, expanding digital commerce, CX solutions in APAC
OutSystems appoints Muralee Kanagaratnam as regional VP for partners & alliances for APAC regional expansion
Singapore leads global AI adoption but faces shadow AI concerns
StarHub, Vectra AI introduce advanced cybersecurity solutions in Singapore
Revolut expands Google Cloud partnership to support global fintech growth
Ellipse 3

RELATED ARTICLES

Concentrix acquires SAI Digital, expanding digital commerce, CX solutions in APAC
OutSystems appoints Muralee Kanagaratnam as regional VP for partners & alliances for APAC regional expansion
Singapore leads global AI adoption but faces shadow AI concerns
Ellipse 3

FEATURED ARTICLES

Concentrix acquires SAI Digital, expanding digital commerce, CX solutions in APAC
OutSystems appoints Muralee Kanagaratnam as regional VP for partners & alliances for APAC regional expansion
Singapore leads global AI adoption but faces shadow AI concerns

Subscribe to UpTech Media Newsletter

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.

Video Title Here: The Indonesian on-ground activation status

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos.